In-Demand Customer support analyst home office Jobs in Toowong, Qld

Customer Support Analyst - Level 2 - Carelink
Civica —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
1d
Application Support Analyst
Covetrus —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
- Parental leave
13d
People Services Analyst
Bank of Queensland —Newstead QLD
- Full-time
- Microsoft Office
- Case management
- Parental leave
- Employee assistance program
Middle Office Analyst
Bank of Queensland —Newstead QLD
- Full-time
- Writing skills
- Finance
- SQL
- Parental leave
- Employee assistance program
1d
Fraud Analyst
Auto & General Holdings —Toowong QLD
- Administrative experience
- Analysis skills
- Computer skills
- Parental leave
- Employee discount
Quick Apply
6d
Test Analyst
Auto & General Holdings —Toowong QLD
- $80,000 - $87,000 a year
- Full-time
- Agile
- In-person
- Communication skills
- Work from home
- Parental leave
Quick Apply
Technical Business Analyst x2
Jumbo Interactive —Milton QLD
- $120,000 - $132,000 a year
- Hybrid work
- Agile
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Commercial Performance and Insight Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Work from home
Coordinator, AI Transformation
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Agile
- Work from home
Digital Production Operations Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Work from home
5d
Senior Business Analyst
Auto & General Holdings —Toowong QLD
- Communication skills
- SDLC
- Work from home
- Parental leave
Quick Apply
Risk Control Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Parental leave
Quick Apply
LLM Data Analyst
Auto & General Holdings —Toowong QLD
- Master's degree
- SQL
- APIs
- Work from home
- Parental leave
Quick Apply
1d
Business Analyst (00008378)
Auto & General Holdings —Toowong QLD
- Management
- Communication skills
- Free parking
- Parental leave
Quick Apply
Change Analyst
Auto & General Holdings —Toowong QLD
- Management
- Analysis skills
- Bachelor's degree
- Work from home
- Parental leave
Quick Apply
Investigations Analyst
The Lottery Corporation —Brisbane QLD
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Parental leave
Analyst Incident Management
Auto & General Holdings —Toowong QLD
- Financial services
- Communication skills
- Negotiation
- Work from home
- Parental leave
Quick Apply
Automation Analyst
Auto & General Holdings —Toowong QLD
- Hybrid work
- Azure
- DevOps
- AWS
- Work from home
- Employee discount
Quick Apply
Strategic Commercial Analyst
Lite n’ Easy —Banyo QLD
- Full-time
- Microsoft Excel
- Finance
- SQL
Quick Apply
Engineering Reporting Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
8d

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Customer Support Analyst - Level 2 - Carelink

Civica -
Brisbane QLD

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Work from home
Paid volunteer leave

Qualifications

Crystal Reports
Customer service
Microsoft Office
SQL
IT support
Citrix
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Customer Support Analyst – Level 2 at Civica

This role is central to delivering high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector. The position operates within a collaborative support environment, working closely with customers and internal teams to resolve issues, optimise system usage, and ensure consistent service delivery aligned to SLA commitments.

The role provides exposure to a specialised product suite in a large-scale, mission-driven environment, enabling the development of deep product knowledge and technical capability. It combines customer engagement, problem-solving, and system support, contributing directly to the reliability and effectiveness of solutions used to deliver essential services.

Requirements

What you will need to be successful in this role

Demonstrated experience delivering customer service within an IT or software support environment
Strong ability to troubleshoot and resolve technical issues in a structured and methodical manner
Experience managing multiple support requests while maintaining quality and accuracy
Ability to prioritise workload effectively and escalate issues appropriately
Proven capability to work both independently and collaboratively within a team environment
Experience engaging with customers to understand requirements and support software-based solutions
Working knowledge of software applications within enterprise or large organisational settings
Strong written and verbal communication skills, including the ability to explain technical concepts clearly
Experience maintaining accurate documentation, including knowledge base articles and support logs
Ability to maintain up-to-date product knowledge and apply it to customer support scenarios
Professional and customer-focused approach in all interactions
Exposure to QA processes or contributing to product/service quality improvements

Nice to have

IT-related qualifications
Experience with Carelink+ or similar health/community care software
Knowledge of SQL query writing
Experience with Citrix environments
Experience with Crystal Reports
Familiarity with Windows operating systems in networked environments and Microsoft Office

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

customer support analyst home office jobs in toowong, qld

Customer Support Analyst - Level 2 - Carelink

Application Support Analyst

People Services Analyst

Middle Office Analyst

Fraud Analyst

Test Analyst

Technical Business Analyst x2

Commercial Performance and Insight Analyst

Coordinator, AI Transformation

Digital Production Operations Analyst

Senior Business Analyst

Risk Control Analyst

LLM Data Analyst

Business Analyst (00008378)

Change Analyst

Investigations Analyst

Analyst Incident Management

Automation Analyst

Strategic Commercial Analyst

Engineering Reporting Analyst

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