In-Demand Incident manager Jobs in Sydney Nsw

Incident & SLA Governance Manager
Optus —Macquarie Park NSW
- Commuter assistance
- Parental leave
Senior Incident Manager Role
Mercer —Sydney NSW
- Full-time
- Hybrid work
- Financial services
8d
Manager Portfolio Pipeline
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
- Management
1d
Service Delivery Manager
Ericsson —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
Cybersecurity Specialist
wentworth institute of higher education —Surry Hills NSW
- $90,000 - $110,000 a year
- Full-time
- Writing skills
- Master's degree
- Administrative experience
Quick Apply
Technical Delivery Manager
Volkswagen Financial Services Australia —Chullora NSW
- Contract
- PMP
- No degree
- Agile
Sr. WHS Program Manager, INTG, Field - EUCF / ROW WHS
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Engineering
- Data analysis skills
- Master's degree
Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Weekend availability
- Bilingual
- Spanish
- Computer Science
Senior Program Manager, Disaster Relief Operations
Amazon Commercial Services Pty Ltd - F47 —Sydney NSW
- Full-time
- Writing skills
- Master's degree
- Business Administration
- Commuter assistance
- Health insurance
9d
Problem Manager
Optus —Macquarie Park NSW
- Microsoft Excel
- Management
- Parental leave
14d
Senior Manager Cyber Defence
Avant —Sydney NSW
- Full-time
- Financial services
- Leadership
Senior SRE Manager
Dynatrace —Sydney NSW
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Employee stock purchase plan
- Health insurance
Service Desk Manager
First Focus —Mascot NSW
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Frontline Operations Manager - Roadside Assistance
My NRMA —Sydney Olympic Park NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Employee discount
- Gym membership
Quick Apply
Site Manager
Fever —North Sydney NSW
- $65,000 - $80,000 a year
- Weekend availability
- Google Suite
- Management
- Organisational skills
- Employee discount
- Gym membership
Quick Apply
Senior Manager Application Operations
Transport For NSW —Macquarie Park NSW
- Full-time
Critical Environment Operations Manager
Microsoft —Sydney NSW
- Full-time
- Azure
- Management
- Computer Science
Operations Manager (Cleaning)
SKG Services Pty Ltd —Miranda NSW
- $79,453.37 - $120,000.00 a year
- Full-time
- Supervising experience
- Cleaning
- Computer skills
- Travel reimbursement
Quick Apply
SIL Manager – Supported Independent Living (SIL)
Glow Health Care Australia —Baulkham Hills NSW
- From $40 an hour
- Overtime
- Management
- Master's degree
- Analysis skills
Quick Apply
5d
Technology Continuity & Resilience Manager
Avant —Sydney NSW
- Full-time
- Azure
- AWS

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Incident & SLA Governance Manager

Optus -
Macquarie Park NSW

Apply Now

Job Details

Benefits

Commuter assistance
Onsite gym
Parental leave

Qualifications

ITIL Foundation
ITIL Certification
Incident management
IT service management
ITIL
ServiceNow

Full Job Description

Date: 26 Jun 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As Incident and SLA Governance Manager, you’ll play a pivotal role in how we run service performance across our enterprise and government customer landscape. You’ll be the liaison for ITSM technology, delivery, vendor, and customers—governing critical service management processes to ensure alignment, accuracy, and impact.

You’ll guide the integration of Information Technology Service Management (ITSM) platforms such as ServiceNow, uphold ITIL standard processes, and lead all aspects of the Incident and SLA lifecycle across Optus Enterprise. Your insights will help craft seamless service experiences, champion a culture of continuous improvement, and keep teams performing at their best.

What you’ll do:
Lead and govern incident and SLA processes across internal teams, vendors, and customer environments
Act as the SME for all things Incident and SLA—process design, platform integration, reporting, and optimisation
Deliver and improve service management architecture and tooling to meet diverse enterprise and government client needs
Drive alignment to ITIL frameworks and champion continuous improvement initiatives
Build strong relationships across technical, delivery, and vendor governance teams
Translate service data into actionable insights through automated reporting
Handle and resolve service disruptions and escalate business-critical issues when needed

Your skills

Deep expertise in ITIL, Incident and SLA management, and enterprise service design
Skilled at influencing and aligning diverse stakeholders through a customer focussed lens
You thrive in complexity, bringing clarity and consistency to high-impact operational processes
SME-level knowledge of ServiceNow and enterprise service tooling
Hands-on experience in incident and SLA governance in complex ICT environments
Solid understanding of vendor governance and ITSM integration
ITIL certification (Foundation or higher)
Experience working in or alongside outsourcing environments
Good communication, documentation, and relationship-building skills
High emotional intelligence and problem-solving capability
Experience turning contracts into operational workflows
Demonstrable experience in leading change and change management
Australian Citizenship
Baseline Federal Government clearance (desirable)

What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners
Flexible working arrangements with opportunities to work three days in the office, two days remote or home
Vibrant and collaborative office campus that includes cafes, convenience store, chill-out zones, GP, post office, gym, and on-site childcare centre
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks
Direct your development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-EB1

Apply Now

Refine Your Search

incident manager jobs in sydney nsw

Incident & SLA Governance Manager

Senior Incident Manager Role

Manager Portfolio Pipeline

Service Delivery Manager

Cybersecurity Specialist

Technical Delivery Manager

Sr. WHS Program Manager, INTG, Field - EUCF / ROW WHS

Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Senior Program Manager, Disaster Relief Operations

Problem Manager

Senior Manager Cyber Defence

Senior SRE Manager

Service Desk Manager

Frontline Operations Manager - Roadside Assistance

Site Manager

Senior Manager Application Operations

Critical Environment Operations Manager

Operations Manager (Cleaning)

SIL Manager – Supported Independent Living (SIL)

Technology Continuity & Resilience Manager

I want to receive the latest job alert for incident manager in sydney nsw

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