Application Analyst and Solution Administrator - Single Digital Patient Record (Health Manager Level
Support critical systems that clinicians rely on every day – with flexible work and great benefits
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Permanent Full Time Opportunity
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Work from our modern Chatswood office
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Attractive salary starting from $137,525.00 up to $156,231.00 + 12% Super + 17.5% annual leave loading
Applications Close: 11:59pm, Sunday 6th September 2026
Your work matters at Single Digital Patient Record (SDPR), NSW Health
Be part of one of the biggest digital transformations in Australia’s public health history. The SDPR program is reshaping the way care is delivered across NSW - bringing patient information together into one safe, secure, connected system.
If you want your work to have real impact at scale, this is your opportunity to help shape the future of healthcare in NSW.
Join the Team
The Application Analyst and Solution Administrator provides technical oversight and administration of a supplier-provided solution across implementation, rollout and ongoing operations. The role combines system configuration, testing, technical support, vendor management and continuous improvement to ensure the solution remains stable, secure and aligned to NSW Health requirements.
This role offers a unique opportunity to play a key technical role in the implementation and ongoing operation of solutions supporting the NSW Health Single Digital Patient Record (SDPR) program. You’ll work across system configuration, integration and UAT testing, incident and vendor management, technical support and continuous improvement, helping ensure digital solutions are stable, secure and fit for use across NSW Health.
What you will do
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Support implementation and ongoing administration of the solution, including configuration, system build, installation, integration, testing, support and validation.
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Lead technical activities across system, integration and UAT testing, identifying defects, troubleshooting issues and coordinating fixes through to resolution.
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Manage day-to-day technical support, including incident investigation, troubleshooting, user access, escalations and vendor support in line with agreed service levels.
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Partner with the supplier, ICT teams and business stakeholders to maintain system stability, resolve issues and identify opportunities for continuous improvement.
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Coordinate technical knowledge transfer and end-user training, maintaining accurate system documentation and ensuring operational readiness.
View the position description here
About you
You’ll thrive in this role if you enjoy:
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Applying your experience in application support, system administration or technical implementation within complex environments.
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Configuring systems, conducting testing and troubleshooting issues to ensure technical solutions perform as intended.
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Investigating defects and working across system, integration and UAT testing to coordinate and validate effective resolutions.
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Building strong relationships with vendors, ICT teams and business stakeholders while managing competing priorities.
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Solving problems, improving systems and maintaining high standards of documentation, governance and operational stability.
You will succeed in this role if you:
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Thrive in dynamic environments where prioritised can shift quickly
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Can balance strategic thinking and hands-on delivery
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Enjoy working collaboratively to achieve ambitious goals
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Feel comfortable working in a lean team environment where flexibility and versatility are key
Why work at SDPR
At SDPR, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:
Learn More About Us
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Check out our diversity and inclusion commitment
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Learn more about Single Digital Patient Record
How to apply
Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience and answer the targeted question below. While we accept AI use - we want your application to feel genuine and true to you.
Please outline your experience managing applications and databases, preferably within a healthcare environment. Include the systems you have supported and your key responsibilities. Maximum 10 lines.
For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Nadia and quote REQ689086
Important information
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This role may require evening, night, weekend and/or shift work, in accordance with operational needs and Award provisions.
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This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
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To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
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Successful candidates may be required to complete multiple virtual Epic training sessions and Epic orientation, all scheduled in U.S. time.
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If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.
#SDPRIA
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