In-Demand Staff engineer chapter lead, contact centre Jobs in Sydney, Nsw

Staff Engineer - Chapter Lead, Contact Centre
Commonwealth Bank —Sydney NSW
- Full-time
- CRM software
- AWS
- APIs
Telephone Appointment Setter
Pink Comfort —North Parramatta NSW
- $30 - $35 an hour
- Part-time
- CRM software
- Customer service
- Senior Secondary Certificate of Education
- Referral program
Quick Apply
8h
Customer Contact Centre Officer
Pickles Auctions —Sydney NSW
- Full-time
- Remote
- Customer service
- Organisational skills
- Communication skills
- Work from home
- Parental leave
6d
Nominated Supervisor/Centre Director - NEW Bankstown North Centre!
Montessori Academy Pty Ltd —Bankstown NSW
- $50 - $60 an hour
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Contact Center Transformation Lead
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
Senior Customer Service Officer - Contact Centre
Sutherland Shire Council —Sutherland Shire NSW
- $91,655 - $97,152 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
1d
Home Library Services Assistant
Cumberland Council —Merrylands NSW
- $34.33 - $42.05 an hour
- Part-time
- Remote
- Heavy lifting
- Customer service
- Senior Secondary Certificate of Education
- Health insurance
- Annual leave
6d
Teacher of Construction - TAFE NSW Construction Centre of Excellence
TAFE NSW —South Sydney NSW
- $96.26 an hour
- Management
- Organisational skills
- Construction experience
CAPE Operations Lead
University of Sydney —Camperdown NSW
- Full-time
- Research
- University
2h
Service Desk & Field Support Team Lead – Centres of Excellence
TAFE NSW —Meadowbank NSW
- $168,598 a year
- Temporary
- No degree
6d
Control Room Operator - Incident Management Centre (IMC)
Constant Security —Parramatta NSW
- Weekend availability
- First Aid Certification
- Communication skills
- Employee assistance program
Intraday Workforce Specialist
IKEA —Tempe NSW
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
- Parental leave
21h
Expression Of Interest- Inclusive Employment Australia Campsie
Royal Rehab —Campsie NSW
- Full-time
- Communication skills
- Health insurance
- Employee assistance program
NQS Partner - NSW South & ACT
Goodstart Early Learning —Alexandria NSW
- Full-time
- Analysis skills
- Gym membership
Client Engagement Officer
Nursing Experts Services PTY LTD —Sydney NSW
- $33.70 - $36.80 an hour
- Google Suite
- Sales
- In-person
Quick Apply
Contact Centre Sales Agent
Hamilton Island Enterprises —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Health insurance
- Work from home
6h
Customer Sales Representative (Inbound Contact Centre)
My NRMA —Sydney NSW
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Parental leave
Quick Apply
13d
Customer Service Representative (Inbound Contact Centre)
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick Apply
Public Transport Coordinator
Transport For NSW —Eveleigh NSW
- $124,810 - $139,787 a year
- Overtime
- No degree
- In-person
- Annual leave
10d
Contact Centre Team Leader
Healius Corp. —North Ryde NSW
- Full-time
- Financial services
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
13d

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Staff Engineer - Chapter Lead, Contact Centre

Commonwealth Bank -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

CRM software
CI/CD
Cloud architecture
Microsoft Dynamics 365
AWS
Cloud development
APIs
AI
Leadership

Full Job Description

We're modernising customer channels with AI, cloud and CRM.
You have people leadership and full-cycle engineering expertise.
Together we shape AI-powered experiences at enterprise scale

Do work that matters :

Join the Digital & Customer Crew and play a pivotal role in CommSec’s Contact Centre Modernisation Program. As a Staff Engineer Chapter Lead , you’ll provide hands-on technical leadership across a critical customer engagement platform, shaping how customers interact through digital, assisted and AI-powered channels. Working with Microsoft Dynamics 365 Customer Service, Omnichannel, .NET, React, TypeScript and AWS, you’ll drive end-to-end engineering outcomes, from architecture and solution design through to delivery and operational excellence. You’ll build scalable customer communications platforms, modern APIs and intelligent workflows that support millions of interactions while influencing technology strategy across the Crew.

This is a true technical leadership role where you’ll remain close to the code while leading a small chapter of Staff Engineers. You’ll solve complex engineering challenges, champion modern software engineering practices and accelerate the adoption of automation and Generative AI to improve customer and colleague experiences. Through mentoring, technical guidance and architectural leadership, you’ll uplift engineering capability across multiple squads while ensuring reliability, security and performance at enterprise scale. Your expertise will help define the future of AI-enabled customer engagement and deliver strategic outcomes for one of the organisation’s most significant transformation programs.

See yourself in our team:

At CommSec, we're transforming how customers connect, invest and get support through a major modernisation of our customer engagement and contact centre platforms. The Digital & Customer Crew sits at the heart of that journey, building the technology that powers customer interactions across digital, assisted and AI-enabled channels. From real-time messaging and omnichannel experiences to intelligent routing and customer communications, the team is creating seamless and personalised experiences that help customers get the right support faster. Working with technologies including Microsoft Dynamics 365 Customer Service, Omnichannel, AWS and modern engineering frameworks, we're building scalable platforms that support millions of customer interactions every year.

The Digital & Customer Crew brings together engineers, product specialists, designers and architects focused on delivering the future of customer engagement at CommSec. We're leveraging cloud-native technologies, automation and Generative AI to simplify complex customer journeys, empower service teams and create smarter, more intuitive experiences. The impact of this work extends well beyond technology, helping customers access support more easily, enabling colleagues to work more effectively and positioning CommSec to meet the evolving expectations of investors for years to come. This is an opportunity to help shape a platform that directly influences how customers experience one of Australia's leading online broking and wealth management businesses.

We’re interested in hearing from people who:

Bring proven experience leading a small team of senior engineers while remaining hands-on in software design, development and delivery across the full engineering lifecycle.
Have deep expertise building and evolving customer engagement platforms using Microsoft Dynamics 365 Customer Service, Omnichannel, or comparable Contact Centre CRM technologies.
Demonstrate strong technical leadership, setting engineering direction, influencing architecture decisions and driving engineering standards across complex enterprise environments.
Are highly skilled in modern software engineering with React, TypeScript, .NET Core and C#, delivering scalable applications, APIs and integrated customer experiences.
Have experience designing cloud-native solutions on AWS, leveraging event-driven architectures, distributed systems and microservices to support high-volume customer interactions.
Champion DevSecOps excellence through automation, CI/CD, observability, reliability engineering and secure-by-design delivery practices.
Have a track record of coaching, mentoring and developing engineers, fostering high-performing teams and uplifting engineering capability through technical guidance and leadership.
Bring experience delivering large-scale transformation programs, balancing strategic initiatives with operational responsibilities in regulated enterprise environments.
Are passionate about applying Generative AI, RAG, prompt engineering, agentic workflows and intelligent automation to create innovative customer and colleague experiences while driving measurable business outcomes.

Tech skills

We don't expect you to know everything, but experience in several of the following will set you up for success:

Leadership: Proven experience leading small senior engineering teams (approximately 4 engineers) while remaining hands-on.
CRM Platform: Microsoft Dynamics 365 Customer Service, Omnichannel (essential) or equivalent Contact Centre CRM platform experience.
Front End: React, TypeScript.
Back End: .NET Core, C#.
API Development: Modern API design and delivery.
Cloud: AWS and cloud-native application development.
Architecture: Event-driven architectures, distributed systems, microservices.
AI & GenAI: Prompt engineering, RAG, Generative AI, agentic workflows and intelligent automation.
DevSecOps: CI/CD, observability, platform reliability and automation.
Enterprise Delivery: Experience working in large, regulated enterprise environments.
Technical Leadership: Architecture influence, engineering standards and technical strategy leadership.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 17/09/2026

Apply Now

Refine Your Search

staff engineer chapter lead, contact centre jobs in sydney, nsw

Staff Engineer - Chapter Lead, Contact Centre

Telephone Appointment Setter

Customer Contact Centre Officer

Nominated Supervisor/Centre Director - NEW Bankstown North Centre!

Contact Center Transformation Lead

Senior Customer Service Officer - Contact Centre

Home Library Services Assistant

Teacher of Construction - TAFE NSW Construction Centre of Excellence

CAPE Operations Lead

Service Desk & Field Support Team Lead – Centres of Excellence

Control Room Operator - Incident Management Centre (IMC)

Intraday Workforce Specialist

Expression Of Interest- Inclusive Employment Australia Campsie

NQS Partner - NSW South & ACT

Client Engagement Officer

Contact Centre Sales Agent

Customer Sales Representative (Inbound Contact Centre)

Customer Service Representative (Inbound Contact Centre)

Public Transport Coordinator

Contact Centre Team Leader

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