CONTACT CENTRE RESERVATIONS SALES AGENT - Reservations Team
St Leonards Office | Hybrid (Work from home Fridays)
Hamilton Island is seeking an enthusiastic and sales-driven Contact Centre Sales Agent to join our high-performing Reservations Team in Sydney. If you're passionate about sales, guest experience, and creating unforgettable holidays - this could be your next big move.
Based in our St Leonards office, you’ll be the first point of contact for prospective guests - delivering personalised recommendations, converting enquiries into bookings, and playing a key role in shaping exceptional stays on Hamilton Island.
Why you'll love working with us
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Work-life balance - enjoy a hybrid model with the option to work from home on Fridays
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A vibrant, collaborative team culture - join a fun and supportive team that celebrates success and loves what they do
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Convenient office location - just a short walk from St Leonards Station and the Crows Nest Metro
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Onsite perks - free gym and subsidised fitness classes to keep you feeling your best
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Exclusive benefits - including discounted travel & health insurance, accommodation, tours, and dining on Hamilton Island
Where you'll make an impact
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Converting enquiries into confirmed bookings via phone, email, and live chat across both direct and trade channels
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Using your product knowledge to tailor guest experiences and recommend accommodation, packages, tours, and dining
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Maximising revenue through strong call conversion rates and meeting individual sales KPIs
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Building relationships with key trade partners and internal teams to ensure seamless service delivery
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Keeping up to date with all Hamilton Island promotions, offerings and updates to provide accurate, current information
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Supporting the wider Contact Centre team with ad hoc administration tasks as needed
What we're looking for
You're a confident communicator with a proven track record in sales and customer service - and you know how to turn an enquiry into an unforgettable experience. With your strong attention to detail and positive energy, you’ll thrive in a fast-paced, team-oriented environment that rewards initiative and drive.
To be successful, you will need:
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Minimum 1 year experience in a sales-based travel industry role (Desirable)
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Contact/Call Centre experience (Desirable)
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Tertiary travel qualification (Desirable)
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Demonstrated ability to meet sales targets and KPIs
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High level of written and verbal communication skills
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Strong customer service mindset and a passion for delivering outstanding results
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Proficiency in Microsoft Office and ability to learn new systems quickly
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Flexibility, adaptability, and the ability to work under pressure in a fast-changing environment
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember. Apply now!
