In-Demand Head of client experience Jobs in Sydney, Nsw

Head of Client Engagement
Computershare —Sydney NSW
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee stock purchase plan
- Work from home
Head of Operations
Compass Group Australia —Sydney NSW
- Full-time
- Hospitality
- Management
- Microsoft Office
2d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Regional Head of Entertainment - APAC
TCC Global —Sydney NSW
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Leadership
Quick Apply
Head of Client Engagement (12 Month Contract)
My Guardian —Sydney Olympic Park NSW
- Full-time
- Care plans
- Leadership
- Communication skills
- Gym membership
Quick Apply
Head of Talent, Leadership & Capability
Cerebral Palsy Alliance —Allambie Heights NSW
- Full-time
- Management
- Leadership
- Parental leave
- Employee assistance program
Head of Employee Relations
Arup —Sydney NSW
- Hybrid work
- Analysis skills
- Bachelor's degree
- Business
- Profit sharing
- Parental leave
Head of Data Centre Operations
Siemens —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- Leadership
Executive Producer/ Head of Events and Exhibitions Project Delivery
Expo Centric —Rydalmere NSW
- Full-time
- Leadership
- Communication skills
- Negotiation
Quick Apply
Head of Sales
LexisNexis —Sydney NSW
- Full-time
- Sales
- AI
- Leadership
Head of Sales
RELX —Sydney NSW
- Full-time
- Sales
- AI
- Leadership
Head of Process Excellence
Mondiale VGL —Botany NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Relationships and Partnerships Manager
My Guardian —Sydney Olympic Park NSW
- Full-time
- CRM software
- Management
- Business development
Quick Apply
Business Development Manager
Maxlife Care —St Leonards NSW
- Part-time
- CRM software
- Business development
- Communication skills
Quick Apply
Client Solutions Manager
BNP Paribas —Sydney NSW
- Full-time
- Presentation skills
- AI
- Leadership
Business Operations Manager
inSynergy Financial Solutions Pty Limited —Manly NSW
- $80,000 - $90,000 a year
- Full-time
- Office
- Microsoft Office
- Administrative experience
Quick Apply
Senior Lead Consultant
Circana Australia —Blenheim Road NSW
- Contract
- Hybrid work
- Organisational skills
- AI
- Leadership
Quick Apply
Head of Futures Execution | Australia
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Work from home
Receptionist
Compass Group Australia —Sydney NSW
- $28.82 - $36.03 an hour
- Customer service
- Front desk
- Hotel experience
Head of Customer (Australia)
Legl —Sydney NSW
- Hybrid work
- AI

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head of client experience jobs near sydney, nsw

Head of Client Engagement

Computershare -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Employee stock purchase plan
Work from home

Qualifications

Pricing
Customer service
B2B
Leadership
Communication skills

Full Job Description

Location: Sydney (Hybrid)

In this position, you’ll be based in Sydney office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare's Communication Services (CCS) business provides integrated customer communication solutions that help organizations deliver smarter, more effective communications across digital and print channels. Partnering with clients across highly regulated industries, we support customer engagement, compliance requirements and operational excellence through innovative communication solutions.

We are looking for an experienced and strategic Head of Client Engagement to join the CCS Australia Executive Team. This is a pivotal leadership role responsible for shaping our client engagement strategy, leading a national team of approximately 60 employees across four states, and ensuring exceptional outcomes across the entire client lifecycle.

As a key member of the leadership team, you will play a critical role in driving client retention, growth, service excellence and operational performance while strengthening CCS Australia's market position and supporting long-term business success.

A role you will love

As the Head of Client Engagement, you will have accountability for client relationship management, service delivery, contract management, strategic planning and team leadership across our CCS Australia business.

You will lead a high-performing client engagement function focused on building trusted client partnerships, enhancing customer experience and identifying opportunities for sustainable growth.

Some key responsibilities:

Lead and evolve the client engagement strategy across CCS Australia, driving exceptional client outcomes and long-term business growth.
Build and maintain strong executive-level relationships with key clients, enhancing retention, satisfaction and strategic partnership opportunities.
Champion a client-centric culture focused on service excellence, continuous improvement and accountability.
Oversee client governance, service delivery performance, compliance activities and strategic review processes.
Drive client retention and revenue growth initiatives by identifying opportunities to strengthen relationships and expand services.
Lead commercial activities including contract renewals, pricing reviews and profitability optimisation.
Coach, mentor and develop a high-performing national team, fostering engagement, capability growth and strong leadership.
Collaborate with stakeholders across CCS and contribute as a member of the CCS Australia Executive Team to shape strategic direction and business success.

What will you bring to the role?

Significant experience in senior client engagement, customer service or relationship management leadership roles within medium to large organizations.
Proven success leading large and diverse teams, including multiple layers of leadership and geographically dispersed workforces.
Strong commercial acumen with experience managing client portfolios, contract renewals, pricing strategies and revenue growth initiatives.
Demonstrated ability to develop and execute client engagement strategies that drive retention, satisfaction and business growth.
Experience delivering customer outcomes within complex B2B or B2B2C environments, ideally within regulated industries such as Financial Services, Wealth, Insurance, Utilities or similar sectors.
Outstanding stakeholder management, relationship-building and communication skills, with the ability to influence executive-level audiences internally and externally.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Apply Now

Refine Your Search

head of client experience jobs in sydney, nsw

Head of Client Engagement

Head of Operations

SVP Client Delivery & Regional Lead APAC

Regional Head of Entertainment - APAC

Head of Client Engagement (12 Month Contract)

Head of Talent, Leadership & Capability

Head of Employee Relations

Head of Data Centre Operations

Executive Producer/ Head of Events and Exhibitions Project Delivery

Head of Sales

Head of Sales

Head of Process Excellence

Relationships and Partnerships Manager

Business Development Manager

Client Solutions Manager

Business Operations Manager

Senior Lead Consultant

Head of Futures Execution | Australia

Receptionist

Head of Customer (Australia)

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