- Compass at Google | Sydney Based
- Lead Operational Excellence Across a Premium AUNZ Food Program
- Enjoy a senior role offering genuine scale, complexity and strategic influence
Based in Sydney and reporting to the Director of Operations, APAC, this influential leadership role will oversee a complex, multi-city portfolio of culinary, café, micro-kitchen and catering operations. You will partner closely with the Client Workplace Program Manager, Compass country teams and functional leaders to deliver exceptional hospitality experiences, strong commercial outcomes and consistently high operational standards.
This is an outstanding opportunity for a commercially astute hospitality leader who can translate strategy into action, develop high-performing operational teams and successfully navigate a fast-paced, evolving client environment.
The Position
- Lead the operational strategy and execution of the food program across Australia and New Zealand
- Oversee culinary, café, micro-kitchen and catering operations across multiple cities and sites
- Develop and manage the business plan in partnership with APAC operational leadership
- Build a culture focused on hospitality, culinary excellence, efficiency and sustainability
- Partner with senior client stakeholders and Compass country teams to deliver changing business priorities
- Lead new business openings, mobilisations, concept launches and operational revitalisation projects
- Manage financial performance, budgets, reporting and commercial outcomes across the portfolio
- Ensure operational teams deliver within budget while maintaining strict program standards
- Coach and develop operational leaders, including Unit Managers and subject matter experts
- Build succession plans and strong talent pipelines across Australia and New Zealand
- Align operations with marketing, procurement, people operations, finance, workplace safety and food safety functions
- Ensure compliance with company guidelines, employment standards, Modern Awards and applicable enterprise agreements
- Champion food safety, allergen management and workplace health and safety across all sites
- Deliver timely reporting to APAC leadership, client representatives and Compass sector leaders
The Person
You are an experienced senior operational leader with a strong background in premium hospitality and complex, multi-site environments. You combine commercial discipline with a genuine passion for food, service and developing people.
You will bring:
- Significant multi-site operational leadership experience within premium corporate dining, multi-unit restaurants or hotels
- Experience managing operations across multiple cities, ideally throughout Australia and New Zealand
- Strong client ownership and senior stakeholder management capability
- Demonstrated experience leading senior Operations Managers, General Managers or Unit Managers
- Exceptional commercial, financial and business planning skills
- A proven record of improving profitability, sustainability and creativity across dining operations
- Strong strategic thinking and the ability to turn complex operational challenges into practical solutions
- Experience leading mobilisations, new business openings and operational improvement initiatives
- Highly developed coaching, mentoring and talent development capability
- Confidence presenting to team members, senior leaders and client partners
- Strong communication, influencing and decision-making skills
- The ability to remain positive, composed and solutions-focused under pressure
- A genuine passion for exceptional food and hospitality
- Flexibility to travel regularly across Australia and New Zealand
Qualifications and Experience
- A minimum of 8 to 10 years’ relevant industry experience
- At least 3 to 5 years’ experience leading senior operational managers
- Tertiary qualifications in hospitality, hotel or restaurant management, business management, or a related discipline are preferred
- Working knowledge of Google Workspace and Microsoft Office
- Strong written and verbal English communication skills
The Benefits
- Lead a premium, high-profile food and hospitality program across Australia and New Zealand
- Influence operational strategy across a diverse, multi-city portfolio
- Work closely with senior client and regional leadership teams
- Lead innovative food concepts, mobilisations and service improvement initiatives
- Develop high-performing leaders and shape the future operational talent pipeline
- Access career development opportunities within a global organisation
Apply Now
If you are a strategic and commercially focused operational leader who is passionate about exceptional food, outstanding hospitality and building high-performing teams, we would love to hear from you.
Join us and help set the standard for operational and hospitality excellence across Australia and New Zealand.
