In-Demand Community outreach specialist Jobs in Sydney, Nsw

Client Services Event Specialist - Global Growth Experiences Start up
ClassBento —Chatswood NSW
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
4d
Peer Support Worker, CLS
Uniting —Chatswood NSW
- $38.65 - $41.45 an hour
- Part-time
- Annual leave
12d
Peer Support Worker, CLS
Uniting NSW.ACT —Chatswood NSW
- $38.65 - $41.45 an hour
- Part-time
- Annual leave
12d
Coordinator - Casework & Residential Program - Homelessness Services
Taldumande Youth Services —North Sydney NSW
- Full-time
- Hybrid work
- Supervising experience
- Leadership
- Communication skills
- Annual leave
- Parental leave
Quick Apply
12d
General VA ( Tech-Savvy)
The Doing Co —Sydney NSW
- Full-time
- Remote
- AI
- Communication skills
- Work from home
Employment Inclusion Specialist
Mission Australia —Bankstown NSW
- $81,987 a year
- Full-time
- Sales
- Business development
- Case management
Senior Caseworker - Community & Family Support (CAFS)
Catholic Care DBB —Brookvale NSW
- $51 an hour
- Full-time
- Supervising experience
- Working with children
- Social Work
- Employee assistance program
Quick Apply
Client Experience Specialist
Unisson Disability —Hornsby NSW
- Up to $90,000 a year
- Full-time
- Data entry
- Organisational skills
- Communication skills
- Employee assistance program
Marketing Specialist
Centre for Women's Ultrasound —Westmead NSW
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Parental leave
- Employee discount
Quick Apply
Support Officer, Local Roster Administrator and Workforce Reporting
NSW Health —Randwick NSW
- $83,554.59 - $85,530.07 a year
- Temporary
- Microsoft Office
- Databases
- Organisational skills
- Annual leave
- Employee assistance program
6d
Sales and Customer Engagement Specialist
Bacino Bar Cafes —Sydney NSW
- Full-time
- Hospitality
- Sales
- Communication skills
- Employee discount
- Professional development assistance
Quick Apply
Aboriginal Specialist Mental Health Clinician (Identified)
Nepean Blue Mountains Local Health District —Sydney NSW
- $58.95 - $67.75 an hour
- Part-time
- Analysis skills
- Education
- Bachelor's degree
- Employee assistance program
11d
NSLHD - Staff Specialist - Psychiatry - Clinical Director - Northern Beaches Mental Health Service (Apply via eCredential)
Northern Sydney Local Health District —Sydney NSW
- $197,583 - $243,822 a year
- Part-time
- Medicine
- Management
- Leadership
12d
Sales Development Representative
Okta —Sydney NSW
- CRM software
- Salesforce
- Master's degree
Quick Apply
Senior Social Worker - Spinal Outreach Service
Royal Rehab —Ryde NSW
- Full-time
- Case management
- Leadership
- Health insurance
- Employee assistance program
Community Registered Nurse - Ashfield
Rev. Bill Crews Foundation —Ashfield NSW
- $45 - $51 an hour
- Part-time
- BLS Certification
- Communication skills
- Employee assistance program
Quick Apply
NSLHD - Staff Specialist - Psychiatry - Clinical Director - Northern Beaches Mental Health Service (Apply via eCredential)
NSW Health —Frenchs Forest NSW
- Part-time
- Medicine
- Management
- Leadership
12d
Senior Social Worker - Sydney Youth Cancer Service
NSW Health —Randwick NSW
- $58.95 - $60.86 an hour
- Temporary
- ICU experience
- Negotiation
- Annual leave
- Employee assistance program
5d
Aboriginal and Torres Strait Islander Community Navigator
Mission Australia —Sydney NSW
- $90,000 a year
- Full-time
- No degree
- Organisational skills
4d
Senior Financial Counsellor, Domestic Violence Unit
Legal Aid Commission, Office of the —Sydney NSW
- $113,574 - $125,720 a year
- Temporary
6d

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Client Services Event Specialist - Global Growth Experiences Start up

ClassBento -
Chatswood NSW

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
4 days ago

Qualifications

Multilingual
Customer service
Analysis skills
Zendesk
Data entry
Communication skills

Full Job Description

Client Services Event Specialist

Do you love customer service and have a passion for art, craft, and cooking experiences? We’re looking for an enthusiastic and articulate Client Services Event Specialist with strong people and account management skills to join our team in a hands-on role to make a meaningful impact.

About ClassBento

ClassBento is a community marketplace for fun workshops, activities, and leisure experiences, both in-person and online. We help people switch off, learn new skills, discover new passions, and improve their wellbeing.

In a world that’s more connected than ever, stress and burnout are on the rise. Our experiences give people the chance to slow down, get creative, and enjoy the simple pleasure of making something with their own hands. It’s meaningful work, and we’re proud of the impact we have on individuals, teams, and small businesses.

About the Role

This hands-on role is ideal for someone who genuinely loves customer service, account management, and helping others.

Your role will include day-to-day customer service tasks as well as managing our inbound private group request channels. You’ll spend roughly 50% of your time directly supporting our customers via phone and Zendesk, and 50% managing our group booking enquiries, ensuring an exceptional experience for customers, including corporate clients. A focus will be on nurturing relationships with our existing corporate clients as well as outreach to clients as required.

You’ll be joining a close-knit, high-growth team and will play a key role in shaping how our customers experience ClassBento. You will ensure that you consistently uphold high service standards across key customer touchpoints both internally and externally.

This is a full-time role (Monday to Friday) with some flexibility for the right person. The position is hybrid, requiring you to work from our Chatswood office 2–3 days per week.

Responsibilities

Group Booking Management: Oversee private group requests, ensuring they are handled promptly to maintain high conversion rates and drive revenue (corporate events and private celebrations).
Teacher Liaison: Ensure our teachers provide prompt, helpful responses to group booking enquiries.
Customer Support: Act as an intermediary to ensure customers have all the information they need to complete their bookings, including following up with them as needed to win sales.
Account Management: Nurture corporate accounts and identify/convert opportunities to sell our workshops and gift cards.
Inbound Customer Support: Deliver exceptional customer service across inbound channels, primarily email/Zendesk and phone, maintaining our 5-star average rating on Google and other platforms.
Conflict Resolution: Resolve queries and manage issues or conflicts with customers and teachers, with professionalism and empathy. Work closely with our account managers to find fair, win-win outcomes when issues arise.
Hit Performance KPIs: Demonstrate best practices across the team, ensuring SLAs and group request conversion metrics are consistently met.

Skills & Experience

Minimum of 2-3 years’ experience in a full time customer service and/or account management role.
Excellent verbal and written communication skills; enthusiastic, outgoing, and confident.
Adaptable & resilient: We are a rapidly growing company and you’ll need to be comfortable with change.
You need to be able to calmly handle challenging situations or conflict without letting it get you down.
Strong attention to detail and excellent time management - you don't drop the ball.
Growth-oriented, continually seeking better ways to solve problems and deliver results.
A supportive team player who enjoys working both in-person and remotely.
Comfortable with using software like Zendesk, Aircall and CRM systems.Growth-oriented, continually seeking better ways to solve problems, improve processes, and deliver results.

Cultural Fit

Open: You value feedback, love learning, and are committed to continuous improvement.
Conscientious: You take ownership, pride yourself on doing great work, and ensure you don’t let others down.
Caring: You build empathetic, professional relationships with colleagues and customers.

Nice to Have

Experience with B2B sales.
A genuine love for experiences, arts, and crafts.
Tech startup or online marketplace experience is a plus!

The Fun Stuff

Join a talented team making a genuine social impact.
Competitive salary package
$500 annual training budget.
$1,000 worth of ClassBento experiences each year.
Flexible office and remote work environment.
Supportive, positive workplace—rated 5 stars on Glassdoor and Indeed.
Opportunities to contribute to projects within the Customer
Service team and collaborate across other departments as the business grows.

Details

Job Type: Full-time
Location: Hybrid
Eligibility: Applicants must have full Australian working rights.
Salary: $65k - $75k plus super

Ready to make an impact? Apply now with a cover letter - we’d love to hear from you! (Applications with no cover letter will not be reviewed.)

Pay: $65,000.00 – $75,000.00 per year

Application Question(s):

Please include a covering letter, we will NOT review any application if this is not provided

Work Location: Hybrid remote in Chatswood NSW 2067

Quick Apply

Refine Your Search

community outreach specialist jobs in sydney, nsw

Client Services Event Specialist - Global Growth Experiences Start up

Peer Support Worker, CLS

Peer Support Worker, CLS

Coordinator - Casework & Residential Program - Homelessness Services

General VA ( Tech-Savvy)

Employment Inclusion Specialist

Senior Caseworker - Community & Family Support (CAFS)

Client Experience Specialist

Marketing Specialist

Support Officer, Local Roster Administrator and Workforce Reporting

Sales and Customer Engagement Specialist

Aboriginal Specialist Mental Health Clinician (Identified)

NSLHD - Staff Specialist - Psychiatry - Clinical Director - Northern Beaches Mental Health Service (Apply via eCredential)

Sales Development Representative

Senior Social Worker - Spinal Outreach Service

Community Registered Nurse - Ashfield

NSLHD - Staff Specialist - Psychiatry - Clinical Director - Northern Beaches Mental Health Service (Apply via eCredential)

Senior Social Worker - Sydney Youth Cancer Service

Aboriginal and Torres Strait Islander Community Navigator

Senior Financial Counsellor, Domestic Violence Unit

I want to receive the latest job alert for community outreach specialist in sydney, nsw

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