Review Officer
Pursuing fairness for the people of NSW
Vacancy: Review Officer, Child Death Review Unit, Clerk Grade 7/8 – Community Service Monitoring Review Branch
Location: Sydney CBD with hybrid and flexible working options.
Employment: Temporary (15 months)
Salary Range: Up to $142,058. Package includes salary ($113,574 - $125,72, employer's contribution to superannuation and annual leave loading
About the NSW Ombudsman
Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.
We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.
Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!
We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.
We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.
About the Child Death Review Unit
The Child Death Review Unit (CDRU) is responsible for NSW Ombudsman’s functions in Parts 5A and 6 of the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA) which include:
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convening and supporting the NSW Child Death Review Team – a group of experts in healthcare, child development, child protection and research, as well as representatives of key government agencies – to maintain a register of all child deaths in NSW, classify those deaths according to cause, demographic criteria and other relevant factors, identify trends and patterns relating to those deaths, undertake research, and make recommendations that may assist in preventing child deaths (Part 5A), and
reviewing the deaths of children in circumstances of abuse or neglect, and the deaths of children in care or detention. A key focus of this work is identifying practice and systems issues that may contribute to deaths, or that may expose other children to risks in the future (Part - .
The Child Death Reviews Unit has several strategies in place to support staff wellbeing given the sensitive nature of the work across the unit. Please contact the recruitment team if you have any questions about the wellbeing supports available.
The Role
The Review Officer undertakes reviews and analysis of the deaths of children, prepares reports & correspondence, and collects data and information associated with the deaths of children. The Review Officer conducts & assists with projects aimed at preventing or reducing the likelihood of child deaths, & other related issues.
The role may contribute to the preparation of statutory reports and relevant education and promotion initiatives.
The nature of death reviews can be distressing, and the office provides avenues for support and debriefing. The Review Officer will also utilise their well-developed self-care skills.
About you
You will have:
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Experience in case reviews, complaint handling or investigating in a relevant field.
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Experience managing sensitive and sometimes complex issues, with strong judgement skills to identify patterns and emerging issues.
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Excellent written and verbal communication skills, including the ability to prepare correspondence and reports.
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Experience analysing complex matters and assessing systemic issues, through examination and critical analysis of relevant records, policy and legislative requirements.
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Demonstrated ability to work independently and as part of a team.
What can we offer?
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Work life balance with a 35-hour work week
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture
Fitness passport
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Notes:
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Online applications must consist of (please combine in one document):
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Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for.
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CV outlining your skills, knowledge, and experience as relevant to this role.
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The assessment process will be conducted by a standard panel assessment process.
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A talent pool may be created through this recruitment process. A talent pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
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Short listed candidates will be subject to security and other vetting processes.
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Only applications that are submitted through the NSW Ombudsman Career site will be accepted.
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Late applications will not be accepted.
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All temporary roles may have the opportunity for ongoing employment.
Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.
The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.
Additional Information is available at the following links.
NSW Ombudsman Website
Role Description
Closing date: 10am, Monday, 8th June 2026
We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Amy on 02 9127 7159 or
[email protected].
The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.
