At a Glance
Employment Type: Casual
Hourly Pay Rate : From $34.52 + 25% causal loading
Closing date: 9pm, Tuesday 18 August 2026
The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.
At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.
About the role
This position is responsible for customer service excellence including, but not limited to, sales and the provision of information regarding memberships, visit passes, group fitness bookings, program enrolments, program enquiries and merchandise sales within Council’s aquatic and wellness facilities.
The successful candidate will need to have flexibility and willingness to work a 7-day rotating roster.
In this role you will:
- Deliver exceptional customer service by assisting community members and facility users through face-to-face, phone, and email interactions.
- Promote facility programs, services, and activities by generating awareness, responding to enquiries, and encouraging participation and sales opportunities.
- Manage administrative and customer records including processing transactions, maintaining accurate records, completing documentation, and supporting customers with online platforms.
- Maintain a safe, clean, and welcoming facility by ensuring high standards of presentation, hygiene, safety, and security.
Support effective operations and teamwork through stock control, financial reconciliations, reporting, professional development, and collaborative working practices.
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What’s on offer
We are offering multiple casual opportunities, with a competitive hourly rate $34.52 plus 25% casual loading plus 12% Superannuation.
During peak season, it may be expected (not guaranteed) to work approximately 15 hours a week or more.
The successful candidate will need to have flexibility and willingness to work a 7-day rotating roster.
Your employee experience with City of Parramatta includes:
- Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
- Location & Convenience: Central Parramatta location
- Growth: Learning and development programs, leadership pathways, LinkedIn Learning
About you
The successful candidate is someone who brings:
- Previous experience in busy customer-based environment
- Cash handling experience and/or operation of Point-of-Sale System
- Commitment to providing excellence in customer service
Experience working independently and within a team environment
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To be considered for this role, you must meet the essential requirements in the Position Description, including:
Qualifications/Licenc es:
NSW Working with Children Check
Want to know more?
Review our Values Flyer to learn more about the behaviours that guide how we work.
Further details about this role can be found in the Position Description .
For a confidential discussion, please contact the
Recruitment Team via
[email protected]
How to apply
Applications must be submitted online by 9pm, Tuesday 18 August 2026 . Applications submitted by other means will not be accepted.
Please upload:
Current resume and cover letter addressing the Position Description
Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process.
As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.
A Paid Working with Children Check must be uploaded as part of your application. If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to [email protected] to confirm that your WWCC is in progress.
Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta .
This position requires the preferred candidate to undergo the below pre employment compliance checks.
- Criminal history check : A criminal history does not necessarily disqualify a prospective candidate from selection.
The City of Parramatta supports a drug and alcohol ‑ free working environment. Employees may be subject to random testing.
How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.
We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact [email protected] for a confidential discussion.
Eligibility: Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.
