In-Demand Head of customer care Jobs in Spring Hill, Qld

Front of House Manager
YOMG - Yo My Goodness —South Bank QLD
- $1,250 - $1,450 a week
- Weekend availability
- Hospitality
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
6d
Inflight Safety & Compliance Lead
Virgin Australia —Brisbane QLD
- Full-time
- Remote
- Management
- No degree
- Leadership
- Work from home
- Employee assistance program
11d
HR / Office Coordinator
Universal Store —Eagle Farm QLD
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Parental leave
- Employee discount
Injury Management Advisor
Universal Store —Eagle Farm QLD
- Full-time
- Hybrid work
- Presentation skills
- Case management
- No degree
- Work from home
- Parental leave
Member Services Officer – Procedural Grants and Membership
Australian College of Rural and Remote Medicine —Brisbane QLD
- Full-time
Head of Enterprise Success
Askable —Fortitude Valley QLD
- Research
- Leadership
- Communication skills
- Commuter assistance
- Annual leave
Resourcing and Pre-employment Administrator
Affinity Education Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Learning & Development Manager
Universal Store —Eagle Farm QLD
- Full-time
- Hybrid work
- Hospitality
- No degree
- Organisational skills
- Work from home
- Parental leave
Injury Management Advisor
Perfect Stranger —Eagle Farm QLD
- Full-time
- Hybrid work
- Presentation skills
- Case management
- No degree
- Work from home
- Parental leave
Government Account Executive (AUS)
Askable —Fortitude Valley QLD
- Research
- Commuter assistance
- Annual leave
10d
Enterprise Account Executive (AUS)
Askable —Fortitude Valley QLD
- Research
- Commuter assistance
- Annual leave
14d
Head of Customer Care
Mosaic Property Group —Brisbane QLD
- Customer service
- Leadership
Learning and Development Specialist
WSA APAC —Milton QLD
- Full-time
- Hybrid work
- Management
- Sales
- Education
- Employee assistance program
Quick Apply
3d
Accounts Payable Officer
Aussie Broadband —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Parental leave
Internal Opportunity – Head of Corporate Communications
Affinity Education Group —Brisbane QLD
- Full-time
- Leadership
Head of Customer Experience and Marketing
Story House Early Learning —Cannon Hill QLD
- Full-time
- Remote
- Marketing
Order Management & Customer Experience Coordinator
Hyne Timber —Port of Brisbane QLD
- Full-time
- CRM software
- Customer service
- ERP systems
- Employee assistance program
Quick Apply
1d
Dispatch & Returns Clerk
Aussie Broadband —Kenmore QLD
- Full-time
- Forklift
- Warehouse
- Warehouse experience
- Annual leave
- Parental leave
Development Manager
Auto & General Holdings —Toowong QLD
- Hybrid work
- Computer science
- Computer Science
- Analysis skills
- Parental leave
- Gym membership
Quick Apply
Head of Service Enablement
Anglicare Southern Queensland —Brisbane QLD
- Full-time
- Analysis skills
9d

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Front of House Manager

YOMG - Yo My Goodness
South Bank QLD

Quick Apply

Job Details

Permanent | Full-time
$1,250 - $1,450 a week
6 days ago

Benefits

Training program
Employee discount
Professional development assistance

Qualifications

Hospitality
RSA
Food management
Customer service
Leadership
Communication skills

Full Job Description

YOMG is heading to South Bank, Brisbane!

Born and raised in Melbourne, YOMG (Yo My Goodness) has grown from its Victorian roots into an expanding network of locations across Melbourne, Brisbane and the Gold Coast.

We’re now bringing the complete YOMG experience—quality burgers, loaded shakes and premium self-serve frozen yogurt—to South Bank, Brisbane.

As we continue to grow our presence in Queensland, we’re looking for an experienced and passionate Full-Time Front of House Manager to join our team at YOMG South Bank.

This is an exciting opportunity to play a key leadership role from the beginning, establish exceptional front of house operations and help build YOMG’s presence in South Bank and across Queensland.

About the role

As Front of House Manager, you’ll be responsible for the day-to-day management and performance of the venue’s front of house operations.

You’ll lead and develop your team, maintain operational excellence and ensure the venue operates safely, efficiently and profitably in accordance with YOMG’s standards. You’ll also be accountable for delivering exceptional service and creating a consistently positive experience for every customer.

Key responsibilities

Manage daily front of house operations to deliver exceptional customer service and operational performance.
Lead, supervise, coach and develop team members to achieve company standards and business objectives.
Build and maintain a positive, energetic and customer-focused team culture.
Manage team performance, conduct performance reviews and implement performance-management procedures when required.
Recruit, onboard, train and roster team members in line with operational requirements and labour budgets.
Monitor labour costs, productivity and roster efficiency.
Maintain high standards of service, venue presentation, cleanliness and equipment care.
Ensure compliance with food-safety, workplace health and safety, security, employment and company requirements.
Manage cash handling, banking, security procedures and loss-prevention measures.
Monitor key operational and financial indicators, including sales, labour costs and productivity.
Respond to and resolve customer feedback, complaints and operational issues professionally and effectively.
Complete operational reports, audits, compliance records and administrative tasks accurately and on time.
Implement company initiatives, promotions, procedures and system updates.
Liaise with contractors and Head Office to support effective venue operations.
Support business-growth initiatives and contribute to continuous operational improvement.

About you

To succeed in this role, you’ll need:

Availability to work at least 38 hours per week.
Flexibility to work a combination of days, nights—including shifts ending around midnight—and weekends.
Experience managing a front of house or customer-service team, ideally within hospitality or a quick-service restaurant.
Proven leadership skills and the ability to develop a capable and engaged team.
A strong commitment to exceptional service and positive customer experiences.
A hands-on, self-motivated and solutions-focused approach.
Strong problem-solving and decision-making skills.
The ability to work effectively in a fast-paced team environment.
Excellent communication and interpersonal skills.
A trustworthy and dependable approach, supported by excellent references.
A willingness to learn, develop and uphold YOMG’s standards.
A genuine passion for hospitality, quality food and customer service.
A current Responsible Service of Alcohol certificate.

Induction and training

To ensure you’re fully supported and set up for success, the successful candidate will complete their induction and training program at YOMG Chermside and/or YOMG Carindale before the South Bank store launch.

The training may be completed in one consecutive block or split across multiple visits.

What’s in it for you?

Free meals while working.
Comprehensive induction and training.
The opportunity to help launch YOMG South Bank and contribute to YOMG’s continued growth in Queensland.
Genuine opportunities for professional development and career progression.
A supportive, energetic and people-focused workplace.

You’ll report to YOMG’s Multi-Site and State Managers.

How to apply

If you’re an experienced hospitality leader excited by the opportunity to help launch YOMG South Bank and grow with YOMG in Queensland, we’d love to hear from you.

Please email your résumé and a cover letter outlining your relevant experience to:

Jayden: [email protected]

Apply now and bring your energy, leadership and passion for outstanding service to YOMG South Bank.

Job Types: Full-time, Permanent

Pay: $1,250.00 – $1,450.00 per week

Benefits:

Employee discount
Professional development assistance

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

head of customer care jobs in spring hill, qld

Front of House Manager

Inflight Safety & Compliance Lead

HR / Office Coordinator

Injury Management Advisor

Member Services Officer – Procedural Grants and Membership

Head of Enterprise Success

Resourcing and Pre-employment Administrator

Learning & Development Manager

Injury Management Advisor

Government Account Executive (AUS)

Enterprise Account Executive (AUS)

Head of Customer Care

Learning and Development Specialist

Accounts Payable Officer

Internal Opportunity – Head of Corporate Communications

Head of Customer Experience and Marketing

Order Management & Customer Experience Coordinator

Dispatch & Returns Clerk

Development Manager

Head of Service Enablement

I want to receive the latest job alert for head of customer care in spring hill, qld

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