In-Demand Service officer Jobs in Southport, Qld

Front Desk & Patient Experience Lead
Broadbeach Orthodontics —Broadbeach QLD
- $30 - $42 an hour
- Part-time
- Organisational skills
- Front desk
- In-person
Quick Apply
Roster Support Officer - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Customer service
- Microsoft Office
Operational Services Officers (Food Services) - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Hospitality
- Communication skills
Court Services Officer
Queensland Government —Gold Coast QLD
- Temporary
Administrative Support Officer
Griffith University —Southport QLD
- $76,126 - $80,321 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Quick Apply
8d
Video Security Control Room Operator
Sitesec Pty Ltd —Mermaid Beach QLD
- $29.70 - $42.00 an hour
- Part-time
- Construction site
- Computer skills
- In-person
Quick Apply
Vocational Training Officer
Queensland Government —Gold Coast QLD
- Part-time
- Communication skills
- Negotiation
9d
Accounts Payable Officer
Palm Lake Group —Southport QLD
- Urgently hiring
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee assistance program
HDR Progress and Completions Officer
Griffith University —Southport QLD
- $94,966 - $101,295 a year
- Part-time
- Hybrid work
- Administrative experience
- University
- Recruiting
Quick Apply
2d
Administrator
Downer Group —Carrara QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Customer Contact Officer
Serco Plc —Varsity Lakes QLD
- $35.76 an hour
- No weekends
- Remote
- Communication skills
- Work from home
- Employee assistance program
Residential Rostering Officer
BlueCare —Arundel QLD
- Full-time
- Management
- Administrative experience
- Computer skills
- Health insurance
- Parental leave
Administration Officer Support (Public Health)
Queensland Government —Gold Coast QLD
- Part-time
- Patient monitoring
5d
Administration Officer (Trauma Services)
Queensland Government —Gold Coast QLD
- 8 hour shift
- Communication skills
11d
Part Time Security Patrol Officers
Border Security Services —Burleigh Heads QLD
- $35.27 - $69.79 an hour
- Part-time
- First Aid Certification
- In-person
Quick Apply
Administration Officer - Robina State High School
Queensland Government —Gold Coast QLD
- Temporary
- Microsoft Office
- Organisational skills
- Communication skills
3d
GIM - Data Processing Officer
Grace Removals —Molendinar QLD
- Urgently hiring
- Data entry
- Wellness program
- Employee assistance program
Business Trainee
East Coast Apprenticeships —Coomera QLD
- Full-time
- Office
- Microsoft Office
- In-person
- Employee assistance program
Quick Apply
Senior Student Administration Officer
Griffith University —Southport QLD
- $82,415 - $108,174 a year
- Full-time
- Hybrid work
- Administrative experience
- Recruiting
- Organisational skills
Quick Apply
2d
Administration Officer
Estia Health —Mudgeeraba QLD
- Part-time
- Administrative experience
- Front desk
- Computer skills
- Employee assistance program

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Front Desk & Patient Experience Lead

Broadbeach Orthodontics
Broadbeach QLD

Quick Apply

Job Details

Permanent | Part-time
$30 - $42 an hour

Qualifications

Organisational skills
Front desk
Orthodontics
Communication skills

Full Job Description

Front Desk & Patient Experience LeadPermanent Part-Time | 3–4 Days Per Week

Broadbeach Orthodontics, Gold Coast

Help us create confident smiles from the moment our patients walk through the door.

At Broadbeach Orthodontics, we believe creating beautiful smiles starts with creating exceptional patient experiences. Every interaction matters, and we're looking for someone who shares our commitment to making every patient and family feel genuinely welcomed, valued, and cared for.

We're seeking an enthusiastic, organised, and people-focused Front Desk & Patient Experience Lead to become the heart of our practice. This is a hands-on role where you'll lead our front office, create a seamless patient journey, and help shape the warm, welcoming culture we're known for.

Orthodontic treatment is a journey, and our patients visit us regularly over many months, sometimes years. That's why we're looking for someone who understands the importance of building relationships, remembering the little details, and making every visit a positive experience.

This is more than a reception role. It's an opportunity to become an integral part of a close-knit team, with genuine career progression into a Practice Manager position as our practice continues to grow.

About the Role

As our Front Desk & Patient Experience Lead, you'll be the first smile our patients see and the reassuring voice they hear. You'll lead the day-to-day operation of our front office, coordinate the patient journey, and ensure every interaction reflects the caring, professional standards of Broadbeach Orthodontics.

Key Responsibilities

Welcome every patient and family with warmth, professionalism, and genuine care.
Lead the daily operation of our front office and reception.
Coordinate appointments and manage the clinical schedule efficiently.
Answer phone calls and patient enquiries with confidence, empathy, and professionalism.
Ensure every patient enjoys a seamless, personalised experience from their first enquiry through to the completion of treatment.
Process payments and maintain accurate patient records.
Support the clinical team with administrative and organisational tasks.
Identify opportunities to improve systems, workflows, and the overall patient experience.
Help foster a positive, supportive, and professional team culture.
Maintain a welcoming, organised, and beautifully presented reception environment.

About You

We're looking for someone who genuinely loves working with people and believes exceptional service is found in the little things.

You'll bring:

A warm, friendly, and professional manner.
A genuine passion for creating outstanding customer experiences.
A hospitality mindset you naturally make people feel welcome, comfortable, and valued.
Exceptional communication and relationship-building skills.
Strong organisational skills and attention to detail.
The ability to remain calm, positive, and solutions-focused in a busy environment.
Initiative, confidence, and a willingness to take ownership.
A collaborative approach and a desire to contribute to a positive workplace culture.

Previous experience in dental or orthodontics is highly regarded; however, we also welcome applicants from hospitality, premium retail, healthcare, or other customer-focused industries. We believe attitude, kindness, and a genuine passion for caring for people are just as important as experience.

What We Offer

Permanent part-time position (3–4 days per week).
Competitive remuneration based on experience.
A supportive, collaborative, and positive team environment.
Ongoing training, mentoring, and professional development.
Genuine career progression into a Practice Manager role.
The opportunity to work in a modern, well-established specialist orthodontic practice.
A workplace where your ideas, initiative, and contribution are genuinely valued.

Meet the Team

At Broadbeach Orthodontics, we're a close-knit team that genuinely enjoys coming to work each day and that includes our much loved resident Toy Cavoodle, Malachi.

Malachi is our unofficial Chief Happiness Officer, always ready to greet patients with a wagging tail and brighten everyone's day. If you're applying for this role, you'll need to be comfortable around dogs and happy to have a friendly four-legged colleague as part of your work family!

Why Join Broadbeach Orthodontics?

We don't just straighten teeth, we build confidence, create lasting relationships, and strive to make every patient feel comfortable and cared for throughout their orthodontic journey.

We're proud of our friendly, supportive culture and are looking for someone who shares our values of kindness, professionalism, teamwork, and excellence. If you're looking for a rewarding career where you can make a real difference in people's lives while growing into a leadership role, we'd love to hear from you.

Apply now by submitting your resume and a cover letter telling us why you'd be a great fit for the Broadbeach Orthodontics team. We can't wait to meet you and introduce you to Malachi!

Pay: $30.00 – $42.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

service officer jobs in southport, qld

Front Desk & Patient Experience Lead

Roster Support Officer - Expression of Interest

Operational Services Officers (Food Services) - Expression of Interest

Court Services Officer

Administrative Support Officer

Video Security Control Room Operator

Vocational Training Officer

Accounts Payable Officer

HDR Progress and Completions Officer

Administrator

Customer Contact Officer

Residential Rostering Officer

Administration Officer Support (Public Health)

Administration Officer (Trauma Services)

Part Time Security Patrol Officers

Administration Officer - Robina State High School

GIM - Data Processing Officer

Business Trainee

Senior Student Administration Officer

Administration Officer

I want to receive the latest job alert for service officer in southport, qld

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