In-Demand Shift leader Jobs in South Australia

Terminal Information Customer Service Officer
Adelaide Airport —Adelaide Airport SA
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12h
Customer Service Team Member
Bunnings —Edwardstown SA
- Part-time
- Customer service
- Plumbing
- Café
- Parental leave
Member Sales & Service Consultant - Customer Hub
People's Choice Credit Union —South Australia
- Full-time
- Remote
- Customer service
- Health insurance
- Employee assistance program
Customer Service Team Leader
Auto & General Holdings —Adelaide SA
- Rotating roster
- In-person
- Parental leave
- Gym membership
Quick Apply
Session Leader - Regent Arcade Donor Centre and SA Pop Up
Australian Red Cross Lifeblood —Adelaide SA
- From $47.01 an hour
- Full-time
- AI
- Leadership
- Parental leave
- Employee assistance program
Venue Manager - Moonlight Cinema Adelaide
EVT Group —Adelaide SA
- $1,490 - $1,590 a week
- Full-time
- Hospitality
- Management
- Customer service
Assistant Store Manager
Lagardere AWPL —South Australia
- Weekend availability
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
5d
Country Road - Part Time Stockroom Assistant - Marion
Country Road Group —Greater Adelaide SA
- Part-time
- Parental leave
5d
Team Member
Coles Supermarkets —Dernancourt SA
- Part-time
- Employee assistance program
- Gym membership
3d
Expression of Interest - Retail Supervisor - SA Regional
Bunnings —Berri SA
- Full-time
- Supervising experience
- Leadership
- Café
- Parental leave
Assistant Venue Manager - Moonlight Cinema Adelaide
EVT Group —Adelaide SA
- $1,370 - $1,470 a week
- Full-time
- Customer service
- Microsoft Office
- Leadership
Team Member - Expression of Interest
El Jannah Stores —Glenelg SA
- Temporary
- Hospitality
- No experience needed
- On-the-job training
Quick Apply
Hospitality & Retail Centre (HRC) Manager
Beerenberg Pty Ltd —Hahndorf SA
- Hospitality
- Customer service
- Kitchen experience
7d
Assistant Manager - Norwood Hotel
Endeavour Group —Norwood SA
- $80,000 a year
- Full-time
- Leadership
- Employee assistance program
13d
Expression of Interest - Retail Supervisor - SA Metro
Bunnings —Parafield SA
- Full-time
- Supervising experience
- Leadership
- Café
- Parental leave
Assistant Cafe Manager
Lagardere AWPL —South Australia
- Weekend availability
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Team Leader – 48 Flavours Magill
48 Flavours —Trinity Gardens SA
- $27 - $37 an hour
- Weekend availability
- Hospitality
- Customer service
- No experience needed
- Employee discount
Quick Apply
8d
Customer Service Coordinator - Adelaide
Aurizon —Greater Adelaide SA
- 8 hour shift
- Customer service
- Communication skills
- Negotiation
- Health insurance
- Parental leave
Team Member
Liquorland —Port Lincoln SA
- Full-time
- Employee assistance program
- Gym membership
Hotel Services - All rounder
Infinite Aged Care —Gilles Plains SA
- Day shift
- Culinary experience
- Customer service
- Food service experience
- On-the-job training
- Employee assistance program
13d

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Terminal Information Customer Service Officer

Adelaide Airport -
Adelaide Airport SA

Apply Now

Job Details

Part-time
12 hours ago

Qualifications

Microsoft Word
Investment
Microsoft Excel
Microsoft Outlook
Microsoft Office
Front desk
Communication skills
Time management

Full Job Description

Vacancy Name

Terminal Information Customer Service Officer

Vacancy No

VN477

Location

Adelaide Airport

Employment Type

PT - Part-time

Hours Per Week (Part Time Only)

Position Purpose

About Adelaide Airport Ltd
Adelaide Airport Ltd (AAL) is the gateway to South Australia and the fifth-largest airport in Australia. We are committed to ongoing developments that seamlessly connect the world to South Australia. AAL is an unlisted public company owned by long‑term superannuation funds.

AAL is a major business centre and is executing its vision to be a globally connected, next generation hub offering a unique sense of place to its partners. AAL has recently announced $1 billion in capital investment over the next five years, covering both significant aviation and technology infrastructure upgrades in addition to some exciting commercial property developments across both its Adelaide and Parafield Airport sites.

AAL employs a highly engaged workforce recognised for delivering exceptional outcomes. Identifying, supporting and encouraging leadership and innovation, AAL is a proven leader in sustainability, supporting diversity and inclusion and offering flexible workplace arrangements.

The Role
We are seeking a friendly, professional and customer-focused Terminal Information Customer Service Officer (TICSO) to join our Customer Experience team.

Reporting to the Customer Experience Manager, this role is a critical touchpoint in the customer journey, welcoming and assisting passengers, visitors and airport users while helping create a seamless and positive airport experience.

Working across the Terminal Information Desk and Reception functions, you will provide accurate airport information, assist customers with enquiries, manage lost property processes and support customer feedback activities. You will also play an important role during operational disruptions and peak travel periods, helping customers navigate the airport with confidence.

This is a dynamic and varied role suited to someone who genuinely enjoys helping people, thrives in a customer-facing environment and can confidently adapt to changing priorities.

Key Accountabilities

Key Responsibilities

Welcome and assist passengers, visitors and airport users with airport and general enquiries.
Provide exceptional customer service both face-to-face and over the phone.
Manage lost property enquiries, including logging, tracking and reuniting items with customers.
Respond to and triage customer feedback and enquiries received through written channels.
Support Adelaide Airport's Hidden Disabilities Program, including the distribution of support packs and customer education.
Provide lunch break, RDO and leave coverage for the Reception function located at the Management Centre.
Act as a central source of information and assistance for stakeholders and the broader airport community.
Support airport operations during peak periods, major events and operational disruptions.
Maintain accurate records and comply with airport procedures and service standards.
Contribute positively to the Customer Experience team and wider airport community.

Live the AAL Values

Accountability – Excellence starts with ownership
Integrity – Do the right thing, even when no one’s around to see it
Respect – Good humans make great workplaces
Teamwork – Collaboration drives us Celebration unites us
Customer Focussed – Think customer. Always!

Qualifications/Skills/Experience

About You

You are passionate about delivering exceptional customer experiences and take pride in making a positive first impression.

You enjoy helping people, remain calm under pressure and are confident communicating with a diverse range of customers and stakeholders.

You will ideally bring:

Experience working in a busy reception, concierge, customer service or administrative environment.
Strong face-to-face, telephone and written communication skills.
Experience responding to customer enquiries and feedback.
Sound knowledge of Microsoft Office applications, including Outlook, Word and Excel.
Strong problem-solving skills and the ability to think on your feet.
Excellent organisational and time management skills.
The ability to work independently while contributing positively within a team.
Professional presentation and a customer-first mindset.
Local knowledge of Adelaide and major attractions, events or services will be highly regarded.

Why Join Adelaide Airport?

Adelaide Airport is one of Australia's most modern and customer-focused airports, connecting millions of passengers each year. We are committed to creating exceptional experiences for our customers while fostering a workplace where our people feel valued, supported and empowered to succeed.

This role offers the opportunity to be at the heart of the airport experience, helping customers every day while working as part of a supportive and collaborative team.

Additional Information

This position operates on a fixed five-week rotational roster, with shifts scheduled across seven days, including weekends and public holidays. Flexibility to work all rostered shifts is essential.

Applications close: 9 September 2026

Applications Close Date

09 Sep 2026

Apply Now

Refine Your Search

shift leader jobs in south australia

Terminal Information Customer Service Officer

Customer Service Team Member

Member Sales & Service Consultant - Customer Hub

Customer Service Team Leader

Session Leader - Regent Arcade Donor Centre and SA Pop Up

Venue Manager - Moonlight Cinema Adelaide

Assistant Store Manager

Country Road - Part Time Stockroom Assistant - Marion

Team Member

Expression of Interest - Retail Supervisor - SA Regional

Assistant Venue Manager - Moonlight Cinema Adelaide

Team Member - Expression of Interest

Hospitality & Retail Centre (HRC) Manager

Assistant Manager - Norwood Hotel

Expression of Interest - Retail Supervisor - SA Metro

Assistant Cafe Manager

Team Leader – 48 Flavours Magill

Customer Service Coordinator - Adelaide

Team Member

Hotel Services - All rounder

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