Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
As the Business Analyst, you will work with project, business and technical teams to understand business needs and translate them into clear, practical actions. The role supports improvements to processes, systems and customer outcomes by gathering information, documenting requirements, assessing impacts and identifying effective solutions.
You may also be required to assist with other project or BAU activities as needed to help deliver outcomes for ReturnToWorkSA and the broader Digital Transformation Project.
How you'll make an impact
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Work with stakeholders to understand business needs and document clear requirements.
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Map processes, identify issues or opportunities, and help develop practical solutions.
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Support workshops, discussions and walkthroughs with business, project and technical teams.
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Assist with impact assessments, testing, implementation planning and post-implementation support.
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Work with change, training and operational teams to support successful adoption of new processes or systems.
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Provide flexible support across project and BAU activities as required.
About you
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Relevant experience in claims, operations, business improvement, projects, systems support or a similar environment. Formal Business Analyst experience is helpful but not essential.
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Strong understanding of business processes and the ability to identify issues, ask practical questions and help translate business needs into clear requirements or actions.
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Ability to work with stakeholders, gather information, document processes or impacts, and contribute to practical solutions that support successful change.
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Clear written and verbal communication skills, with confidence working collaboratively across operational, project and technical teams.
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Willingness to learn, adapt and work flexibly in a fast-paced project environment while supporting agreed delivery outcomes.
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Exposure to projects, change activities, process improvement, systems implementation or Salesforce would be advantageous.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
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Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
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Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
