In-Demand Customer service consultant Jobs in Richmond Vic

Senior Claims Consultant
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Quick Apply
Customer Service Consultant
Alpine Annexes —Ringwood VIC
- $49,900 - $75,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick Apply
Digital Strategy Consultants (Technology & Digital Advantage) Melbourne or Sydney Based
Boston Consulting Group —Melbourne VIC
- Full-time
- Analysis skills
- Bachelor's degree
- AI
Solar Installation Coordinator & Technical Support Specialist
Start Solar —Burwood VIC
- $70,000 - $100,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
Quick Apply
Experienced Private Jet Charter Sales Consultant
Air Charter Service —Melbourne VIC
- Full-time
- Sales
- Communication skills
Quick Apply
Consultant - Service Investigations
LeavePlus —East Melbourne VIC
- $88,777 a year
- Hybrid work
- Case management
- Communication skills
1d
Claims Technical Specialist
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Customer Service Consultant
Bank Australia —Kew VIC
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Gym membership
Senior Technical Consultant (Implementation)
ADP —Cremorne VIC
- Microsoft Excel
- Microsoft Office
- SQL
Leasing Assistant - graduate position
MICM Real Estate —Melbourne VIC
- Weekend availability
- Front desk
- Communication skills
- Employee assistance program
- Gym membership
Sales and Customer Service Representative
Absolute Academy —Mount Waverley VIC
- From $25 an hour
- Weekend availability
- Hybrid work
- Senior Secondary Certificate of Education
- Organisational skills
- Communication skills
Quick Apply
11d
Strategic Enterprise Solutions Consultant
Sprinklr —Melbourne VIC
- Full-time
- Management
- Sales
- Bachelor's degree
- Health insurance
- Annual leave
Client Engagement Manager
ADP —Cremorne VIC
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Care Consultant
Red Energy —Richmond VIC
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
4d
Customer Experience Consultant
Maersk —Melbourne VIC
- $76,500 - $92,700 a year
- Full-time
- Parental leave
Customer Service Consultant
PPG —Clayton VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
10d
Claims Consultant, Group Claims - CBUS
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
Project Coordinator
FinXL —Melbourne VIC
- $80,000 - $100,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Delivery Recruitment Consultant - EMMBR
EMMBR —Melbourne VIC
- From $6,500 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Health insurance
- Life insurance
Quick Apply
Assistant Store Manager
Beacon Lighting —South Melbourne VIC
- Full-time
- Sales
- Profit sharing

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Senior Claims Consultant

TAL -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

Analysis skills
Leadership
Workday

Full Job Description

Company Description

Clear career pathway – a natural stepping stone to a Technical Specialist or Leadership role.
Manage complex, high-value claims – work on challenging underwritten TPD, life insurance claims.
Flexible and supportive work environment – backed by strong organisational investment and ongoing support.

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer

Job Description

The Senior Claims Consultant is a specialist role within TAL’s Australian Super team, responsible for managing a portfolio of high-value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members.

This role also provides the opportunity to act as a mentor and escalation point, contributing to capability uplift, embedding best practice, and shaping the growth of this strategically important team.

In this role you will:

Manage a portfolio of complex life insurance claims
Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities.
Collaborate with technical experts and business partners to support sound, high-quality decision-making.
Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases.
Act as a mentor and escalation point, coaching consultants and building capability across the team.

Qualifications

Proven experience as a Claims Consultant within life insurance, looking to step up into a Senior role.
Proven experience as a Senior within life insurance.
Strong understanding of insurance legislation and frameworks (e.g Insurance Contracts Act).
Background in law or allied health (e.g OT) is highly regarded.
Strong analytical skills, resilience, and confidence managing complex and sensitive claims.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Quick Apply

Refine Your Search

customer service consultant jobs in richmond vic

Senior Claims Consultant

Customer Service Consultant

Digital Strategy Consultants (Technology & Digital Advantage) Melbourne or Sydney Based

Solar Installation Coordinator & Technical Support Specialist

Experienced Private Jet Charter Sales Consultant

Consultant - Service Investigations

Claims Technical Specialist

Customer Service Consultant

Senior Technical Consultant (Implementation)

Leasing Assistant - graduate position

Sales and Customer Service Representative

Strategic Enterprise Solutions Consultant

Client Engagement Manager

Customer Care Consultant

Customer Experience Consultant

Customer Service Consultant

Claims Consultant, Group Claims - CBUS

Project Coordinator

Delivery Recruitment Consultant - EMMBR

Assistant Store Manager

I want to receive the latest job alert for customer service consultant in richmond vic

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