If you’re looking for great work culture, great work life balance and flexible working, and opportunities to continuously learn and get involved with our … – this is the role for you!
Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.
About the Role
As a Relationship Deposits Specialist, you will be an integral member of the Deposits AU Team, supporting one of the bank’s growing and strategically important areas. This role plays a critical part in delivering exceptional client experiences while ensuring strong prudential and operational outcomes.
You will act as the central point of contact for Relationship Deposits clients and their advisors, managing the end-to-end journey from initial client request through to account opening and ongoing account management. This includes overseeing onboarding processes, conducting comprehensive CDD, AML/CTF and KYC risk analysis, and ensuring all prudential and regulatory obligations are met.
In addition to onboarding new clients, you will manage existing deposit relationships, providing ongoing support to help clients achieve their financial goals and aspirations. Your work will combine strong client engagement with operational excellence, ensuring a seamless and compliant client experience.
Context of the Role
Country Banking forms the core of Rabobank Australia’s business, with a network of 61 branches and a well-established reputation as a leading provider of specialised banking services to the Food and Agribusiness sector.
Deposits AU sits within Country Banking and is responsible for managing a diverse and growing portfolio, including:
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Country Banking deposits
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Rabobank Online Savings
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Adviser Services
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Relationship Deposits
The Relationship Deposits team focuses on onboarding and managing deposit clients outside the agribusiness sector, supporting customers with transactional banking as well as at-call, fixed savings, and investment products.
As this function continues to grow, the team will play a key role in scaling the deposits business nationally, with a phased rollout across states and a future focus on managing all deposit-only customers within the Relationship Deposits model.
Key Responsibilities & Accountabilities
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Deliver fast, efficient service to new and existing clients
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Drive strong collaboration through clear, effective communication across teams
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Manage end-to-end onboarding and applications for Deposits clients
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Perform AML/CTF, KYC and CDD risk assessments with accuracy and judgement
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Process documentation and accounts promptly, ensuring precision and compliance
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Use workflow tools to track workload and maintain visibility for stakeholders
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Conduct client reviews in line with policy and monitor account performance
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Partner with stakeholders to support continuous improvement initiatives
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Build strong internal relationships across the organisation
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Maintain strict compliance with regulatory, audit and bank requirements
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Provide responsive administrative and client support as needed
Experience & Job Specifications
Core Competencies:
Market and Customer Focus
- Demonstrate a passion for customer service excellence.
- Anticipate and act on customer needs quickly and effectively.
Synergy and Partnership
- Build connections across branches, functions and regions
- Foster open dialogue and encourage a free flow of information.
Vision and Strategy
- Build/contribute to a shared team vision.
Results Driven
- Create an environment of accountability.
- Continually strive to improve performance and results.
- Pursue work with energy, drive and commitment.
- Work to achieve agreed goals and objectives.
Inspire and Develop
- Engage and inspire other members in the team.
- Act as a role model.
Job Skills and Knowledge:
- Minimum 3-5 years of experience in a similar role or within banking, finance or agriculture (as a guide).
- Ability to interpret and execute branch prudential management tasks and other associated operational tasks.
- Strong understanding of risk analysis in AML/CTF and KYC requirements.
- Possess a strong understanding of client structures.
- Experience working within a customer service environment.
- Strong knowledge of Deposits.
- Strong communication at all levels both written and verbal.
- Ability to develop and maintain strong relationships with key internal and external clients.
- Capacity to work towards timeframe and manage client expectations.
- Developed planning and organisational skills to manage competing priorities.
- Ability to work effectively with no supervision and within a team environment.
Qualifications:
Essential:
- Tertiary qualifications in business, finance or related discipline.
Rabobank Global Behavioural Skills:
- Storytelling - Fundamental
- Self-reflection - Practitioner
- Service orientation - Practitioner
- Coaching - Fundamental
- Agility - Practitioner
- Judgement & decision-making - Practitioner
- Emotional intelligence - Practitioner
- Negotiating - Fundamental
- Collaborating - Practitioner
- Creativity – Fundamental
- Networking – Practitioner Values & Behaviours:
Global Values:
- We are always client-driven and action-oriented.
- We are purposeful and courageous.
- We are professional and considerate.
- We bring out the best in each other and are committed to keep learning.
What we're proud to offer you:
Rabo@Anywhere is our hybrid way of working at Rabobank and for Australia, that means we have a blend of time working between the office and home.
Wellbeing leave. These leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.
Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (up-to 14 weeks paid leave)
Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.
Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.
Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.
Our Values
Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, “Client Driven”, “Responsible”, “Professional” and “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.
Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.
Rabobank is not accepting submissions from recruitment agencies for this role.
Applicants must hold valid work rights for this role
