Executive Officer
Clerk Grade: 11/12
Annual Salary Range: $149,739 - $173,174 plus superannuation
Employment Type: Ongoing, Full-time
Location:
The Department of Customer Service is looking for an enthusiastic and team-oriented individual to support the Executive Director of Customer Data and Insights (CDI) and Chief Data Officer to deliver smooth coordination of business operations across the Branch.
This position involves working in a fast-paced environment, with opportunities to grow and develop within a supportive and collaborative team. The right applicant will be proactive, organised, with the ability to work both independently and as part of a team.
CDI brings together all of government behavioural and customer insights, advanced analytics and service improvement capabilities to help government deliver better outcomes for the people and communities of NSW.
Benefits
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Fantastic ongoing clerk grade 11/12 opportunity
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Genuinely flexible working arrangements
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Wellbeing programs and resources available
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Excellent career development and learning development opportunities
Our benefits include:
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Our flexible working policy
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Discounted Gym Memberships and Employee Assistance Programs
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Annual Leave Loading, development opportunities, training and much more!
About Us
This is an exciting opportunity to work in the CDI branch. This role sits in The Office of the Executive Director team, which plays a central role in coordinating branch priorities and decision-making across CDI.
Reporting directly to the Executive Director, the Executive Officer will provide strategic advice and operational support to the Executive Director.
The role will be on point to coordinate branch priorities, manage workflows, and providing oversight and support to operations across procurement, finance and business activities to ensure consistent and high-quality delivery of priorities.
Understand more about the Department of Customer Service – here
Your responsibilities will include:
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Reviewing high priority requests and coordinating input from the executive leadership team, ensuring timely follow-up and consolidated input.
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Leading and supporting the business coordination team that enables procurement, finance and support services across the Branch
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Leading process enhancement initiatives across the branch, identifying opportunities to streamline systems and improve operational consistency
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Supporting strategic decision-making by developing high-quality executive presentation packs, briefing notes and branch communications
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Deliver and present clear reporting and insights to senior leadership
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Providing financial and procurement oversight and revenue reporting to support leadership visibility of branch performance
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Acting as a centralised contact for the branch, providing reliable and consistent advice and support.
About you:
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A highly organised operator who can manage high volumes of requests, and synthesise information into concise and timely responses
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A calm and structured multitasker who can balance competing priorities in a fast-paced environment and use sound judgement to prioritise and meet key deadlines
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A supportive team leader who provides clear direction, sets priorities and creates an environment for people to grow and succeed
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A proactive problem solver who can identify opportunities to improve processes and drive more efficient, consistent ways of working
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A strong writer and storyteller who can translate complex information into clear, high-quality briefing notes, packs and communications
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A strong coordinator who can bring together inputs from Directors and stakeholders to develop clear, aligned and professional leadership presentations
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A skilled relationship builder who can work across leadership and teams to keep everyone aligned, informed and moving in the same direction
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
What we need from you:
To start your journey towards becoming the Executive Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 1 page).
In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note candidates invited to interview will be required to complete additional assessments
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
For enquiries relating to recruitment please contact Meg Rapley via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday 9 June 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
