In-Demand Officer regulatory services Jobs in Prestons, Nsw

ICT CUSTOMER SUPPORT OFFICER
Promise Services —Ingleburn NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Computer Science
- Customer service
Quick Apply
Policy Officer
NSW Family Day Care Association —Summer Hill NSW
- Part-time
- Management
- Research
- In-person
Quick Apply
9d
Environmental Health Officer
Western Sydney Local Health District —Sydney Western Suburbs NSW
- $77,299 - $123,490 a year
- Full-time
- Communication skills
12d
Project Officer
Transport For NSW —Parramatta NSW
- $124,810 - $139,787 a year
- Full-time
- CRM software
- Salesforce
5d
Contact Services Officer
iCare External —Parramatta NSW
- $78,000 a year
- Contract
- Hybrid work
- Customer service
- Office
- Administrative experience
- Employee assistance program
- Gym membership
Project Officer - Regulatory Services
City of Parramatta Council —Rydalmere NSW
- $108,795 - $119,781 a year
- Full-time
- Analysis skills
- Business
- Health insurance
- Parental leave
4d
Safety Systems Support Officer
Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) —Miranda NSW
- $85,917 - $89,767 a year
- Contract
- Research
9d
Quality Assurance Officer
IXOM —Kings Park NSW
- Full-time
- Employee assistance program
Quality Officer
Construction Sciences —Glendenning NSW
- Full-time
- Laboratory
- Laboratory experience
- Construction experience
Quick Apply
Assistant Superintendent (Learning and Development Officer)
NSW Department of Communities and Justice —Eastwood NSW
- $133,286 a year
- Call employer
- Employee assistance program
Senior Project Officer
Environment Protection Authority —Sydney Western Suburbs NSW
- From $138,454 a year
- Full-time
- Management
- Organisational skills
- Communication skills
Customer Service Officer
Link Group —Parramatta NSW
- Rotating roster
- Customer service
- Financial services
Fleet and Workshop Officer
Cumberland Council —Guildford NSW
- $1,836.08 - $2,111.49 a week
- Full-time
- Microsoft Excel
- Sales
- Research
- Health insurance
- Annual leave
3d
Provisional Fellow
NSW Health —Kingswood NSW
- $117,745 - $147,664 a year
- Full-time
- Medicine
- Research
- Databases
Tree Compliance Officer
City of Ryde —Ryde NSW
- $99,639.10 - $118,671.98 a year
- Communication skills
- Time management
- Parental leave
9d
Head of Nursing and Clinical Governance
Uniting —Parramatta NSW
- Full-time
- Nursing
- Bachelor's degree
- Leadership
- Employee discount
9d
Senior Legal Officer
NSW Department of Communities and Justice —Parramatta NSW
- $148,380 - $162,153 a year
- Temporary
- Research
- Organisational skills
- Employee assistance program
12d
Accounts Payable Officer
Vinidex Pty Ltd (Australia) —Smithfield NSW
- Full-time
- ERP systems
- Communication skills
- Time management
- Employee assistance program
2d
AML & Compliance Officer, Australia & Asia (Sydney based)
Alvarez & Marsal —Sydney NSW
- Communication skills
9d
Business System Analyst
NSW Police Force —Parramatta NSW
- $110,345 - $129,492 a year
- Full-time
6d

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ICT CUSTOMER SUPPORT OFFICER

Promise Services
Ingleburn NSW

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Website maintenance
Management
Computer Science
Customer service
Technical support
Diploma
Associate degree
Communication skills
Advanced diploma
Help desk
Information Technology

Full Job Description

ICT CUSTOMER SUPPORT OFFICER

Business: Medipaq
Employment Type: Full-time, Ongoing
Location: Ingleburn, NSW, 2565
Salary: AUD $75,000 – $85,000 per annum plus superannuation

Full Job Description

About the Business

Medipaq is an Australian healthcare-related business providing products and services to support the needs of healthcare providers, organisations, and their clients. Operating within the healthcare sector, the business is focused on maintaining reliable service delivery, effective operational systems, strong customer relationships, and appropriate commercial and regulatory standards.

The nature of Medipaq’s operations involves the ongoing use of computer hardware, business software, network-connected systems, digital applications, communication platforms, and other ICT equipment that support day-to-day business activities. Reliable ICT systems and timely technical support are therefore important to maintaining operational continuity, staff productivity, effective communication, and consistent service delivery.

As Medipaq continues to manage its business activities and technology requirements, the organisation requires a dedicated ICT Customer Support Officer to provide technical assistance to users, diagnose and resolve software and hardware problems, support computer infrastructure, and ensure the efficient operation of applications and ICT equipment across the business.

About the Role

The ICT Customer Support Officer is responsible for providing technical assistance and support to users experiencing computer hardware, software, application, network, website, and peripheral equipment issues.

The role involves responding to ICT enquiries, diagnosing technical problems, determining appropriate software and hardware requirements, installing and configuring applications and equipment, adapting existing programs to meet user requirements, and supporting computer networks and associated technology.

The position requires strong technical troubleshooting, communication, organisational, and problem-solving skills, together with practical knowledge of computer hardware, software applications, network connectivity, web technologies, and peripheral equipment. The ICT Customer Support Officer will work closely with employees, management, external ICT providers, vendors, and other relevant stakeholders to maintain reliable ICT services and minimise operational disruption.

Key Responsibilities

Determine software and hardware requirements and provide appropriate technical solutions to identified user and system problems.
Respond to enquiries regarding software and hardware problems, diagnosing and resolving technical issues affecting computer systems, applications, and equipment.
Adapt and configure existing programs, applications, and system settings to meet users’ operational requirements.
Install, download, configure, update, and maintain appropriate software and applications across workplace computer systems.
Ensure the efficient use of applications and ICT equipment by providing technical assistance, troubleshooting, and practical guidance to users.
Implement, configure, and support computer networks, network connectivity, shared resources, and associated ICT infrastructure.
Design, update, and maintain company websites and assist in diagnosing and resolving website and web-based functionality issues.
Repair, replace, configure, and maintain peripheral equipment, including computer terminals, printers, scanners, monitors, modems, and other associated ICT equipment.
Provide ICT customer support through telephone, email, remote assistance, support ticketing systems, and call-centre-style support where required.
Maintain appropriate records of technical support requests, software and hardware issues, equipment maintenance, and resolutions, and escalate complex technical problems to relevant ICT providers or vendors where required.

Requirements

Australian citizens and permanent residents are encouraged to apply.
AQF Associate Degree, Advanced Diploma or Diploma in Information Technology, Computer Science, ICT Support, Networking, Systems Administration, or a related technical discipline.
At least three years of relevant ICT support experience and/or relevant vendor certification may substitute for the formal qualification where appropriate.
Relevant experience in ICT customer support, help desk support, desktop support, technical support, or a similar ICT environment is highly regarded.
Strong knowledge of computer hardware, software applications, operating systems, computer networks, web technologies, and peripheral equipment.
Demonstrated ability to investigate, diagnose, and resolve software and hardware problems and provide appropriate technical solutions.
Experience installing, downloading, configuring, updating, and supporting software applications and computer equipment.
Practical understanding of computer networks, network connectivity, shared resources, internet services, and workplace ICT infrastructure.
Ability to adapt and configure existing applications and system settings according to user and operational requirements.
Experience with website maintenance, web-based systems, or related web technologies is desirable.
Strong technical troubleshooting, analytical, organisational, and problem-solving skills.
Excellent written and verbal communication skills, with the ability to explain technical information clearly to users with varying levels of ICT knowledge.
Strong customer service skills and the ability to respond professionally and efficiently to technical enquiries and support requests.
High attention to detail and the ability to maintain accurate technical support and ICT equipment records.
Ability to prioritise multiple technical issues and work effectively to minimise disruption to business operations.
Relevant ICT vendor certifications and experience with technical support or service management systems are advantageous.
Ability to work effectively within a professional and operationally focused business environment.

Work Conditions

Full-time, ongoing position.
Standard business and operational working hours, with flexibility according to ICT support and business requirements.
Technical support may be provided in person, by telephone, email, remote support systems, or other appropriate support channels.
Work performed in accordance with Medipaq’s operational, information technology, information security, and workplace policies.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

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officer regulatory services jobs in prestons, nsw

ICT CUSTOMER SUPPORT OFFICER

Policy Officer

Environmental Health Officer

Project Officer

Contact Services Officer

Project Officer - Regulatory Services

Safety Systems Support Officer

Quality Assurance Officer

Quality Officer

Assistant Superintendent (Learning and Development Officer)

Senior Project Officer

Customer Service Officer

Fleet and Workshop Officer

Provisional Fellow

Tree Compliance Officer

Head of Nursing and Clinical Governance

Senior Legal Officer

Accounts Payable Officer

AML & Compliance Officer, Australia & Asia (Sydney based)

Business System Analyst

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