In-Demand Senior customer service representative Jobs in Parkville, Vic

Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Administrative experience
- Leadership
- Communication skills
- Opportunities for advancement
12d
Sales Representative (Medical and Pharmaceutical Products) (ANZ)
MSN LABORATORIES AUSTRALIA PTY LTD —Melbourne VIC
- $200,000 - $230,000 a year
- Full-time
- Nursing
- Management
- Master's degree
- Travel reimbursement
- Parental leave
Quick Apply
Property Manager
Area Specialist —Wantirna VIC
- $65,000 - $75,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick Apply
Account Manager - FX Payments and Services
Corpay —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Salesforce
10d
Contract Administrator - Telecommunications
Ventia Pty Limited —Cremorne VIC
- Full-time
- Microsoft Excel
- Management
- Engineering
4d
Senior Sales Representative, Melbourne
Arealytics —Melbourne VIC
- $130,000 - $180,000 a year
- Full-time
- Remote
- CRM software
- Google Suite
- Management
Quick Apply
Customer Service Representative
Medical iT —Melbourne VIC
- Sales
- Customer service
- Writing skills
- Dental insurance
Test Lead - Salesforce
KJR —Melbourne VIC
- Contract
- Management
- Salesforce
- APIs
12d
Senior Client Services Representative - CARE
Centre for Animal Referral and Emergency —Collingwood VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick Apply
EOI - Senior Property Manager
BGIS —Melbourne VIC
- Full-time
- Organisational skills
- Employee discount
- Referral program
11d
Sr. Renewals Account Representative
OpenText —Melbourne VIC
- Sales
- Bachelor's degree
- Organisational skills
Team Leader, Course Advisor (International)
EDU Corporate Services Pty Limited —Melbourne VIC
- Full-time
- Sales
- Salesforce
- Recruiting
Quick Apply
13d
Mandarin-Speaking Account Manager – FX Payments & Services
Corpay —Melbourne VIC
- Full-time
- CRM software
- Sales
- Salesforce
10d
Cargo Operations Manager
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Opportunities for advancement
Business Development Executive
Corpay —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Account Manager - Affinity
WTW —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Field Team Lead – Activations, Events & Execution
Stanley Black & Decker —Melbourne VIC
- Full-time
- Salesforce
- Communication skills
- Parental leave
Director, Digital Operations
Victoria Police —Melbourne VIC
- $240,938 - $310,385 a year
- Full-time
- AI
- Leadership
- Communication skills
9d
Sr Dir, Sales FSI ANZ
ServiceNow —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Team management
Quick Apply
2d
Biologics Sales Specialist – Dermatology (Launch Role) | Melbourne, VIC
Galderma —Melbourne VIC
- Hospital experience
- Parental leave

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Passenger Services Manager

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
12 days ago

Benefits

Opportunities for advancement
On-site parking

Qualifications

Administrative experience
Forecasting
Leadership
Communication skills
Time management

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As the Passenger Services Manager, you'll lead a team of professionals, including Supervisors and trainers, delivering essential support services for our airline clients at the Airport. In this prominent role, you'll motivate high-performing teams, oversee customer relationships, and collaborate closely with senior leadership to enhance performance and foster a culture focused on safety, efficiency, reliability, and exceptional service delivery.

Your leadership will also play a crucial role in ensuring safety through the application of the Swissport safety management system, safeguarding both team members and customer operations.

Your activities

Provide OH&S oversight and guidance, fostering a positive safety culture with strong safety reporting and a Just Culture.
Ensure compliance with company and client procedures and regulations.
Lead optimal operational efficiency through effective planning and management of manpower, including rosters, training, and leave, as well as overseeing key cost areas and revenue capture.
Ensure airports meet performance requirements and maintain operational integrity.
Monitor, manage, and report on airport performance, analyzing scorecards and identifying operational weaknesses to implement corrective strategies.
Manage the safe and secure operation of all equipment, overseeing costs for repair and maintenance.
Lead and coach the team to foster a positive culture, actively managing individual performance, including addressing escalated grievances, complaints, and disciplinary issues.
Cultivate a culture that values equality, fairness, transparency, and has zero tolerance for bullying, discrimination, and harassment.
Maintain effective communication and relationships with key client representatives and stakeholders in the airport community.

Your profile

Technically proficient in multi-client airport operations, ground handling, and aircraft loading activities.
Experienced in leading large workforces, including coaching leaders, talent development, and inspiring front-line team members, ideally in ground handling or airline environments.
Leadership background in fast-paced, safety-focused service operations, adept at managing diverse client needs.
Knowledgeable in training practices, ensuring compliance with regulatory and skills-based training requirements.
Skilled in relationship-building, fostering collaborative partnerships to achieve mutual goals.
Excellent written and oral communication skills, with strong verbal reasoning and interpersonal abilities.
Strong administrative, time management, and organizational skills, capable of working independently under pressure and within strict timeframes, demonstrating initiative and motivation.
Familiarity with enterprise bargaining agreements and their application in the workplace.
Proficient in workforce planning processes, including forecasting attrition, training, leave management, and operational coverage.

What we offer

Permanent Full-Time position.
Competitive remuneration.
On-site employee parking available.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

senior customer service representative jobs in parkville, vic

Passenger Services Manager

Sales Representative (Medical and Pharmaceutical Products) (ANZ)

Property Manager

Account Manager - FX Payments and Services

Contract Administrator - Telecommunications

Senior Sales Representative, Melbourne

Customer Service Representative

Test Lead - Salesforce

Senior Client Services Representative - CARE

EOI - Senior Property Manager

Sr. Renewals Account Representative

Team Leader, Course Advisor (International)

Mandarin-Speaking Account Manager – FX Payments & Services

Cargo Operations Manager

Business Development Executive

Account Manager - Affinity

Field Team Lead – Activations, Events & Execution

Director, Digital Operations

Sr Dir, Sales FSI ANZ

Biologics Sales Specialist – Dermatology (Launch Role) | Melbourne, VIC

I want to receive the latest job alert for senior customer service representative in parkville, vic

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