In-Demand Customer service team lead Jobs in Newington Nsw

Customer Service Consultant
King Living —Turrella NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Quick Apply
9d
Sales Support & Admin
Hong Kong Dim Sim —Silverwater NSW
- From $65,000 a year
- Full-time
- English
- Organisational skills
- In-person
Quick Apply
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
8d
Inside Sales & Customer Support Specialist
Avery Dennison —Silverwater NSW
- Full-time
- CRM software
- Sales
- Marketing
Quick Apply
Customer Service Sales Specialist
Ashley & Martin —Parramatta NSW
- $75,000 - $95,000 a year
- Full-time
- CRM software
- Sales
- Customer service
17h
SME Team Lead
QBE —Parramatta NSW
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
4d
Customer Service Representative
Valvoline Global Operations —Baulkham Hills NSW
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
Quick Apply
23h
Customer Service Team Leader
Carma —Sydney NSW
- Full-time
- Customer service
- Communication skills
Quick Apply
Customer Experience Team Leader
Hunter Douglas —Rydalmere NSW
- Customer service
- Microsoft Office
Quick Apply
7d
Internal Sales Representative
Vinco Architectural Hardware Pty Ltd —Marrickville NSW
- $60,000 - $85,000 a year
- Full-time
- Sales
- Customer service
- English
- Employee discount
- Opportunities for advancement
Quick Apply
Customer Service Representative
Percepta —Sydney NSW
- No weekends
- Customer service
- Microsoft Office
- Senior Secondary Certificate of Education
- Tuition reimbursement
- Employee assistance program
Quick Apply
Customer Service Manager
Loan Market Lower North Shore —Mosman NSW
- $80,000 - $95,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick Apply
6d
Customer Service Manager
Trend Windows & Doors —Girraween NSW
- No weekends
- Customer service
- Communication skills
- Time management
- Employee discount
2d
Sales Assistant | Parramatta
Stylerunner —Parramatta NSW
- Weekend availability
- Customer service
1d
Customer Success Team Lead - Stake Super
Stake —Sydney NSW
- Full-time
- CRM software
- Salesforce
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Courier
UPS —Rydalmere NSW
- Full-time
Deli Manager
Capitol Flooring —St Peters NSW
- $90,000 - $95,000 a year
- Full-time
- Management
- Customer service
- Food service experience
Quick Apply
12d
Processing Support Officer
Transport For NSW —Parramatta NSW
- $95,543 - $100,405 a year
- Full-time
- Data analysis skills
- Data entry
4d
Client Executive
Aon Corporation —Parramatta NSW
- Communication skills
Supervisor
Specsavers Pty. Ltd. —Parramatta NSW
- Full-time
- Leadership

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Customer Service Consultant

King Living -
Turrella NSW

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Parental leave
Employee assistance program
On-site parking

Qualifications

CRM software
Customer service
Salesforce
AI
Communication skills

Full Job Description

Onsite barista, generous discounts, onsite parking & career pathways.
Own warranty cases end to end for an iconic Australian design brand.
Customer-focused role with AI-enabled tools and real problem-solving scope.

Be the customer's advocate — resolving complex issues with empathy, speed and ownership.

The King Difference

This is not just a customer service role where you follow a script and close a ticket.

This is a solutions-focused role where you own warranty and service cases end to end — navigating product issues, repairs and service challenges with a creative mindset and genuine accountability. You will use AI-enabled tools to work smarter, communicate transparently with customers throughout their journey, and deliver resolutions that reflect the premium King Living standard.

If you are a customer-first professional with strong problem-solving instincts and a genuine drive to make things right — this is the role for you.

What You Will Own

Warranty Resolution & Case Ownership
Own post-sale warranty and service enquiries from start to finish — troubleshooting concerns with a creative, solutions-focused mindset that balances process with a great customer experience.

Customer Communication & Coordination
Maintain transparent, timely communication throughout every case — managing expectations, setting service windows and coordinating internally to keep resolutions on track.

AI-Driven Support
Apply AI tools and automations to improve accuracy, turnaround and customer messaging — identifying opportunities to improve first-contact resolution.

Escalation & Operational Support
Identify high-risk or complex issues and escalate appropriately — maintaining strong product knowledge to advise customers accurately on care, materials and coverage.

Process & Improvement
Ensure resolutions align with quality standards and contribute to process improvements and knowledge base articles that make the team better over time.

Who You Are

You will likely come from a customer service, warranty or after-sales support role — ideally within furniture, retail or a service-based industry. What matters most is your empathy, your ownership mindset, and your commitment to resolving every case with care and speed.

You are a solutions-focused customer service professional who takes genuine pride in delivering great outcomes for customers.

Proven background in customer service, preferably in furniture, retail or service-based industries
Strong conflict resolution, de-escalation and communication skills
Familiarity with CRM platforms — Salesforce Customer 360 experience is an advantage
Understanding of warranties, consumer guarantees and product fault assessment
Comfortable using digital tools, AI-enabled systems and knowledge bases
Problem-solving mindset with a genuine focus on customer satisfaction
Strong product knowledge — or the curiosity and drive to build it quickly

AI at King Living

King Living is actively embracing AI across the business to remove friction, increase visibility and accelerate decision making. We are looking for people who are curious, open-minded and excited by the opportunity to use AI and emerging technologies to improve efficiency, automate repetitive tasks and create more time for creative thinking and innovation. You do not need to be an AI expert — but you should have the mindset and willingness to adopt new tools that help us move faster and work smarter.

Why People Join King Living — And Stay

An Iconic Australian Brand
Since 1977, King Living has redefined Australian furniture design. With operations across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand — you will be supporting customers of a genuinely global premium brand.

AI-Forward Environment
King Living actively embraces AI and emerging technologies — you will be equipped with the tools to work smarter and focus more on what matters most: the customer.

Career Growth
Clear pathways into Senior Warranty Specialist, Team Manager, Customer Service, and specialist enablement or quality roles.

Daily Perks
Freshly brewed coffee from our onsite barista — every day.

Convenience
Complimentary onsite parking at our Design & Support Centre, including EV charging facilities.

Generous Discounts
Employee and family & friends discounts on our full premium product range.

A Team That Backs You
A supportive, values-driven environment with paid parental leave, an EAP program and regular team events.

About King Living
King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design. Everything we do is guided by four values: Passion. Integrity. Collaboration. Innovation. These are not words on a wall — they shape how we lead, create and grow.

Our hiring decisions are based not only on experience and skills, but on mindset, attitude and alignment with our values. King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.

Ready to champion King Living customers with empathy and expertise? We'd love to hear from you.

Quick Apply

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customer service team lead jobs in newington nsw

Customer Service Consultant

Sales Support & Admin

Mortgage Broker

Inside Sales & Customer Support Specialist

Customer Service Sales Specialist

SME Team Lead

Customer Service Representative

Customer Service Team Leader

Customer Experience Team Leader

Internal Sales Representative

Customer Service Representative

Customer Service Manager

Customer Service Manager

Sales Assistant | Parramatta

Customer Success Team Lead - Stake Super

Courier

Deli Manager

Processing Support Officer

Client Executive

Supervisor

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