About Us
We are a family-owned and operated manufacturer of Asian canapés, established in 1982. We make all our products from scratch and have built a strong reputation as one of the market leaders in both the retail supermarket and food service segments for Asian finger food — and we're only getting started.
About the role
This is a full-time, office-based position reporting directly to our Head of Sales. You'll work closely with our account managers across all aspects of the sales function, serving as a key point of contact for customers by phone and email. The role also encompasses general administration and accounting duties to support the smooth running of daily operations.
Full training will be provided, and for the right person, there is genuine scope to grow and develop your career with us.
Key Responsibilities
- Outbound calls to customers to take and manage orders
- Administrative support to the sales team and account managers
- Responding to inbound calls and emails, delivering excellent customer service to internal and external contacts.
- Identifying cross-sell opportunities and providing leads to our account managers.
- Reconciling purchase orders to inbound deliveries
- Processing and invoicing orders accurately and on time
- Addressing customer complaints in line with company guidelines and corrective action procedures
- Assisting with Accounts Payable and Accounts Receivable using MYOB
What You’ll Need to Succeed
- Fluency in English, Cantonese and Mandarin is essential
- Strong computer literacy and proficiency with standard office applications is a must
- Experience with accounting software such as MYOB or Xero is preferred but not essential — full training will be provided
- Strong written and verbal communication skills, with professional phone and email manner
- Exceptional telephone etiquette and rapport-building ability
- Experience in an admin or similar role highly regarded
- Strong organisational skills with keen attention to detail and ability to prioritise effectively
- A flexible, willing-to-learn attitude and comfort working in a lean, dynamic team environment
Job Type: Full-time
Ability to commute/relocate:
- Silverwater NSW: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Accounting software: 1 year (Preferred)
Language:
- Cantonese (Required)
- Mandarin (Required)
- English (Required)
Work Authorisation:
Work Location: In person
Pay: From $65,000.00 per year
Language:
- Cantonese (Required)
- Mandarin (Required)
- English (Required)
Work Location: In person
