Employment: Full Time
Salary: $80,0000 - $95,000 plus superannuation
Location: Mosman
Role
As the Customer Service Manager, you will be responsible for overseeing and
managing our customer service operations to ensure exceptional service delivery
and customer satisfaction. You will lead a team, set performance goals, and
implement strategies to enhance the overall customer experience. You will work to
address customer concerns, resolve issues and identify opportunities for process
improvement.
Key Responsibilities
Maintaining customer relations by planning, administering and reviewing customer
services and processes
Nurturing customer relationships prior to settlement and post settlement as part of
our retention process
Maintaining and introducing, where required, customer service policies
Implementing and developing procedures and processes around customer services
Keeping records of client interactions and updating processes where required
Improving operational efficiencies and strategically addressing areas for
improvement
Assisting with recruitment and providing feedback to team members
Managing, developing and supporting team members providing customer services
Liaising with referral partners and providing feedback on the relationship to improve
process
Qualifications
Minimum 2 years experience in the financial industry
Previous work in a brokerage is desirable
Diploma qualification in a related field
Strong leadership and communication skills
Ability to work under pressure and time constraints
Aptitude for analysis of process and strategic thinking
Job Types: Full-time, Permanent
Pay: $80,000.00 – $95,000.00 per year
Work Authorisation:
Work Location: In person
