In-Demand Technical support analyst Jobs in New South Wales

ICT Business Analyst
Smart Study Australia —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Databases
- Analysis skills
- Referral program
Quick Apply
ICT Business Analyst
RackCorp —Sydney NSW
- $70,000 - $90,000 a year
- Full-time
- Bachelor's degree
- No degree
- In-person
Quick Apply
12d
2027 DXC Technology Graduate Program Australia
DXC Technology —Macquarie Park NSW
- Full-time
- In-person
- AI
Organisation and Methods Analyst
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- PMP
- Data analysis skills
- Work from home
Quick Apply
Graduate Analyst - ISO
Perpetual Limited —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Finance
- Work from home
8d
Graduate Analyst - Technology - 2027 Graduate Program
Accenture —Sydney NSW
- Full-time
- Management
- Computer Science
- Analysis skills
14d
2026 Graduate Brand Analyst, Amazon Vendor Services
Amazon Commercial Services Pty Ltd —Sydney NSW
- Urgently hiring
- Microsoft Excel
- Management
- Merchandising
Technical Business Analyst
Megaport —Sydney NSW
- Full-time
- Remote
- Analysis skills
- Software development
- APIs
- Parental leave
PMO Analyst
CSR —North Ryde NSW
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Parental leave
- Employee assistance program
Quick Apply
ICT Business Analyst
BGL Management —Mascot NSW
- $80,000 - $90,000 a year
- Full-time
- CRM software
- ERP systems
- Analysis skills
- Employee discount
Quick Apply
Junior Business Analyst
My Muscle Chef —Yennora NSW
- $90,000.00 - $90,000.01 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
Quick Apply
Data Analyst
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Data analysis skills
- SQL
- Organisational skills
- Annual leave
- Work from home
Business & AI Enablement Analyst
MetLife —Sydney NSW
- Temporary
- Organisational skills
- Agile
- AI
- Parental leave
- Employee assistance program
Business Analyst
Accenture —Sydney NSW
- Full-time
- Business development
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
System Support Analyst
AMP Limited —New South Wales
- Full-time
- Azure
- AWS
- AI
Quality Engineering Analyst (Sentral)
Sentral —Sydney NSW
- $115,000 - $130,000 a year
- Full-time
- Databases
- Agile
- Communication skills
Quick Apply
Test Analyst- AU Citizen with Security Clearance
Accenture —Sydney NSW
- Full-time
- Azure
- Management
- DevOps
- On-the-job training
- Parental leave
Software Test Engineer
Dipole Group —North Sydney NSW
- $80,001 - $90,000 a year
- Full-time
- Azure
- SQL
- AWS
Quick Apply
Business Analyst
I Mantra Pvt Ltd —Parramatta NSW
- $75,000 - $82,000 a year
- Temporary
- Hybrid work
- Education
- Bachelor's degree
- Business
- Relocation assistance
- Work from home
Quick Apply
IT Support Analyst
Link Group —Parramatta NSW
- On call
- Hybrid work
- Management
- SQL
- Financial services
- Parental leave
- Employee assistance program

I want to receive the latest job alert for technical support analyst in new south wales

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near new south wales

ICT Business Analyst

Smart Study Australia
Sydney NSW

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Referral program

Qualifications

CRM software
Web development
Mobile applications
Business analysis
Lead generation
Xero
Databases
Analysis skills
Bachelor's degree
Recruiting
Software development
Software testing
Systems analysis
Business requirements
Communication skills
Business process improvement
Information Technology

Full Job Description

ICT Business Analyst

Employment Type: Full-Time, Permanent
Location: Sydney, NSW
Salary: $80,000 – $90,000 plus Superannuation

About Smart Study Australia

Smart Study Australia Pty Ltd is a leading education and migration consultancy headquartered in Sydney with branches and subsidiaries across multiple countries. We represent a wide range of Australian educational institutions and provide professional education counselling, student placement services, and migration assistance to clients both in Australia and overseas.

As part of our ongoing commitment to digital innovation and operational excellence, we are seeking an experienced Business Analyst to support the development, enhancement, and optimisation of our business systems, websites, applications, and operational processes.

Position Overview

The Business Analyst will work closely with management, staff, agents, external IT providers, and stakeholders to analyse business requirements, improve organisational processes, and support digital transformation initiatives across Smart Study Australia.

The successful candidate will play a key role in developing and enhancing company systems, including agent management platforms, websites, referral applications, CRM systems, and reporting solutions while ensuring operational efficiency and business growth.

Key Responsibilities

Ø Consult with directors, education counsellors, migration agents, administrative staff, offshore offices, partner institutions, and external ICT providers to identify business needs and system requirements.

Ø Analyse and document business processes relating to student recruitment, admissions, course enrolments, visa applications, customer relationship management, referral programs, and client support services.

Ø Evaluate the effectiveness of existing business systems, including Monday.com CRM, agency management platforms, website enquiry systems, referral incentive applications, and Xero accounting software, and recommend improvements to enhance operational efficiency.

Ø Gather, analyse, and document functional and technical requirements for system enhancements, integrations, workflow automation, and digital transformation initiatives.

Ø Coordinate the integration and data flow between Monday.com CRM, Xero, website enquiry forms, student databases, referral platforms, and other business applications to ensure data accuracy and process efficiency.

Ø Work closely with software developers, website developers, ICT consultants, and third-party vendors to implement system improvements, upgrades, and new technology solutions.

Ø Analyse lead generation, student recruitment, application processing, commission tracking, and client service workflows within Monday.com CRM and recommend process optimisation opportunities.

Ø Monitor the accuracy and consistency of data across CRM, accounting, marketing, and operational systems and identify opportunities to eliminate duplicate data entry and manual processes.

Ø Conduct system analysis, user acceptance testing (UAT), quality assurance testing, and post-implementation reviews for websites, CRM platforms, business applications, and digital services.

Ø Develop workflow diagrams, process maps, business requirement specifications, user stories, and system documentation to support business improvement projects.

Ø Analyse business reports, financial information, student recruitment metrics, conversion rates, and operational data to support management decision-making and business growth strategies.

Ø Coordinate with finance staff to improve integration between operational systems and Xero, ensuring accurate reporting, invoicing, commission payments, and financial reconciliation processes.

Ø Assist management in planning and implementing technology projects, including CRM enhancements, workflow automation, reporting solutions, and system migration initiatives.

Ø Prepare training materials, user manuals, and standard operating procedures and deliver training sessions to staff across Australian and offshore offices.

Ø Monitor system performance, user feedback, and operational outcomes and recommend ongoing improvements to support business objectives.

Ø Prepare reports, feasibility assessments, and recommendations for management regarding ICT investments, system enhancements, business process optimisation, and digital service delivery.

Ø Maintain comprehensive documentation of system configurations, business processes, integration requirements, and technical specifications to support ongoing operations and future development activities.

Essential Selection Criteria

Bachelor degree or higher qualification in Information Technology, Information Systems, Computer Science, Business Information Systems, or a related field.
Minimum two years of relevant experience as an ICT Business Analyst or similar occupation.
Demonstrated experience in business requirements gathering, process analysis, and systems improvement.
Experience preparing business requirement specifications, functional documentation, workflow diagrams, and system documentation.
Experience working with CRM systems, databases, websites, applications, and enterprise business systems.
Knowledge of software development lifecycles, testing methodologies, and system implementation processes.
Strong analytical, problem-solving, and stakeholder management skills.
Excellent written and verbal communication skills.

Desirable

Experience within the education, student recruitment, migration, or consultancy sectors.
Experience with Agentcis, Xero, Meta, CRM platforms, or similar business management systems.
Experience working with website development projects and mobile application implementations.
Experience coordinating business process improvement and digital transformation initiatives.

What We Offer

Competitive salary package.
Professional development and career growth opportunities.
Supportive and collaborative work environment.
Opportunity to work on strategic technology and business improvement projects within a growing international organisation.

Applications

Interested applicants should submit a current resume and cover letter outlining their suitability for the role at [email protected]

Applications close: 4 weeks from the date of advertisement publication.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support analyst jobs in new south wales

ICT Business Analyst

ICT Business Analyst

2027 DXC Technology Graduate Program Australia

Organisation and Methods Analyst

Graduate Analyst - ISO

Graduate Analyst - Technology - 2027 Graduate Program

2026 Graduate Brand Analyst, Amazon Vendor Services

Technical Business Analyst

PMO Analyst

ICT Business Analyst

Junior Business Analyst

Data Analyst

Business & AI Enablement Analyst

Business Analyst

System Support Analyst

Quality Engineering Analyst (Sentral)

Test Analyst- AU Citizen with Security Clearance

Software Test Engineer

Business Analyst

IT Support Analyst

I want to receive the latest job alert for technical support analyst in new south wales

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected