In-Demand Phone operator Jobs in New South Wales

Housing Response Centre Operators - Housing Response Centre - Homes NSW
NSW Department of Communities and Justice —Liverpool NSW
- $82,533 - $95,482 a year
- Call employer
- Customer service
- Administrative experience
- Computer skills
- Employee assistance program
11d
Private Jet Broker (Sales/ Business Development) - uncapped comms
Air Charter Service —Sydney NSW
- $72,000 - $82,000 a year
- Weekend availability
- Sales
- Customer service
- English
- On-the-job training
- Employee assistance program
Quick Apply
Control Room Operator - Incident Management Centre (IMC)
Constant Security —Parramatta NSW
- Weekend availability
- First Aid Certification
- Communication skills
- Employee assistance program
Maxi Taxi Drivers
Port Macquarie Taxi Cabs —Port Macquarie NSW
- $70,000 - $100,000 a year
- Part-time
Quick Apply
Warehouse Operator
Ben Furney Flour Mills —Dubbo NSW
- Full-time
- Forklift
- Communication skills
- On-the-job training
Quick Apply
Bus Driver - Bateau Bay
CDC NSW —Bateau Bay NSW
- From $35.46 an hour
- Part-time
- Paid training
- Gym membership
Call Centre Operator
Healius Corp. —Sydney NSW
- 8 hour shift
- Sales
- Customer service
- Administrative experience
- Health insurance
- Employee assistance program
11d
Water Cart Operator
Sydney Plant Hire —Greater Sydney NSW
- $38 - $40 an hour
- Overtime
- Construction experience
- In-person
Quick Apply
Monitoring Centre Operators
Ultimate Security Australia —Greenacre NSW
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
Site Support Technician
Propeller —Sydney NSW
- Full-time
- Hybrid work
- Software troubleshooting
- CAD
- Construction experience
- Parental leave
Quick Apply
Inbound Sales Consultant - Macquarie Park
Catholic Healthcare —Macquarie Park NSW
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Parental leave
- Gym membership
Quick Apply
7d
SALES & CUSTOMER SERVICE | EQ FOODS
EQ Food —Minto NSW
- From $31 an hour
- Part-time
- Sales
- Customer service
- Business development
- Employee discount
Quick Apply
Multi-skilled Operator
Forbes Shire Council —Forbes NSW
- $75,000 - $98,000 a year
- Full-time
- Customer service
- Master's degree
- First Aid Certification
8d
Front Office All Rounder
Accor Apartments & Realty —Sydney NSW
- Weekend availability
- Hospitality
- Customer service
- Communication skills
10d
Machinery Operator
Cleveland Agriculture —Mungindi NSW
- $77,000 - $87,000 a year
- Full-time
- In-person
- Communication skills
Quick Apply
11d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Emergency Vehicle Operator - NETS
The Sydney Children's Hospitals Network —Sydney Western Suburbs NSW
- $68,396.19 a year
- Full-time
- Communication skills
- Employee assistance program
OP708 Low Loader Operator
Cabonne Council —Molong NSW
- $1,237.60 - $1,421.90 a week
- Full-time
- Wellness program
- Parental leave
Administration Officer
Sydney South West Private Hospital —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Bus Driver
CDC NSW —Mount Kuring-gai NSW
- From $35.19 an hour
- Full-time
- Paid training
- Gym membership

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phone operator jobs near new south wales

Housing Response Centre Operators - Housing Response Centre - Homes NSW

NSW Department of Communities and Justice -
Liverpool NSW

Apply Now

Job Details

$82,533 - $95,482 a year
11 days ago

Benefits

Employee assistance program

Qualifications

Customer service
Administrative experience
Computer skills
Communication skills

Full Job Description

Department: Housing Response Centre
Department/Agency: Department of Communities and Justice

Location:
Liverpool, NSW, AU, 2170

#job-location.job-location-inline { display: inline; }
Req ID: 85486

Housing Response Centre Operators - Housing Response Centre

Homes NSW

Location – Liverpool
Employment type –Talent Pool creation for future ongoing and temporary positions valid for up to 18 months.
Salary – Grade 2/4 $82,533.00 to $95,482.00 pa plus superannuation, leave loading and many other benefits!

Your role

Homes NSW is seeking customer-focused, empathetic and solutions-driven professionals to join our Housing Response Centre. We are recruiting for two distinct but complementary roles within our Housing Services and Maintenance teams. Both roles play a critical part in supporting vulnerable people across NSW by delivering housing, maintenance and support services that improve lives and strengthen communities.

What you’ll do

Contact Centre Operator (Housing Services)

Support clients seeking housing assistance and information by responding to enquiries, assessing needs, providing advice and coordinating access to housing products and services. You will help clients navigate available supports while ensuring timely and accurate service delivery.

Response Centre Operator (Maintenance)

Coordinate and manage maintenance requests for Homes NSW tenants by triaging enquiries, creating work orders, tracking repairs and ensuring maintenance outcomes are delivered efficiently and effectively.

Across both roles, you will:
Respond to a high volume of phone and online enquiries from clients, stakeholders and members of the public.
Assess customer needs and provide accurate advice, information and solutions.
Coordinate actions, referrals, requests and service outcomes to support clients effectively.
Undertake outbound calls for follow-up activities, wellbeing checks or maintenance coordination.
Maintain accurate records across multiple systems and databases.
Work collaboratively with internal teams, service providers and government stakeholders.
Contribute to continuous improvement and service excellence initiatives.

What we’re looking for

We're looking for people who are passionate about helping customers and creating positive outcomes.

You will bring:
Strong customer service and communication skills.
The ability to build rapport and handle sensitive conversations with empathy and professionalism.
Excellent problem-solving and decision-making capabilities.
Strong administrative and computer skills, including the ability to navigate multiple systems.
Resilience and adaptability in a fast-paced environment.
A commitment to teamwork, diversity, inclusion and continuous improvement.

Additional Requirements for the Response Centre Operator Role

Experience and/or exposure to building, construction, maintenance or property services is highly regarded. Relevant qualifications or practical experience within these fields may be required.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

Response Centre Operator - Download role description

Contact Centre Operator - Download role description

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

What We Offer

We offer a variety of benefits, including:
A challenging and rewarding career
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages).

Applications close Sunday 6th September at 11:59pm AEST.

Got a question?

We are hosting an information session to help you learn more about the role on Wednesday 26th August at 6:00pm. Click the below link to register your interest in the info session:

Information Session Registration of Interest - Housing Response Centre Operator – Fill out form

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager for Maintenance Response Centre contact Chloe Iskafi on 02 7241 1017 or via email at [email protected] or for Housing Response Centre Kathyrn Sullivan on 0436 659 265 or via email at [email protected].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rania El Boustani on (02) 9354 1626 or via email at [email protected].

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

Apply Now

Refine Your Search

phone operator jobs in new south wales

Housing Response Centre Operators - Housing Response Centre - Homes NSW

Private Jet Broker (Sales/ Business Development) - uncapped comms

Control Room Operator - Incident Management Centre (IMC)

Maxi Taxi Drivers

Warehouse Operator

Bus Driver - Bateau Bay

Call Centre Operator

Water Cart Operator

Monitoring Centre Operators

Site Support Technician

Inbound Sales Consultant - Macquarie Park

SALES & CUSTOMER SERVICE | EQ FOODS

Multi-skilled Operator

Front Office All Rounder

Machinery Operator

SVP Client Delivery & Regional Lead APAC

Emergency Vehicle Operator - NETS

OP708 Low Loader Operator

Administration Officer

Bus Driver

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