In-Demand Customer relationship manager Jobs in Melbourne City Centre, Vic

Customer Experience Manager
TAL —Melbourne VIC
- Full-time
- Hybrid work
Quick Apply
Customer Success Senior Manager
Salesforce —Melbourne VIC
- Full-time
- Sales
- Salesforce
- AI
6d
Customer Implementation Manager
REXEL —Moorabbin VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick Apply
Customer Success Manager – GTM
Experian —Southbank VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
Client Relationship Manager
Link Group —Docklands VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Parental leave
Customer Experience Team Manager
ABN Group —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Leadership
3h
Customer Success Manager
AvePoint —Melbourne VIC
- Hybrid work
- Azure
- Customer service
- Salesforce
- Health insurance
- Tuition reimbursement
Quick Apply
2d
Customer Success Manager (SMB)
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Work from home
- Parental leave
9d
Customer Account Manager
Intellihub —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Marketing
Quick Apply
Customer Success Manager
carsales —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Parental leave
Quick Apply
3d
Customer Success Manager
ReadyTech Group —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Parental leave
Employment Programs Relationship Manager
WorkPac Group —Notting Hill VIC
- $80,000 - $90,000 a year
- Full-time
- Recruiting
- Health insurance
- Employee assistance program
7d
Senior Customer Support Manager
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Customer service
- Café
- Analytics
- Parental leave
Customer Success Manager
Equinix —Melbourne VIC
- Full-time
- CRM software
- Management
- Sales
7d
Sales Manager - Regional
NHP —Melbourne VIC
- $195,000 a year
- Full-time
- Hybrid work
- Sales
- Electrical experience
- Team management
- Health insurance
- Parental leave
Quick Apply
Customer Success & Service Manager
Tes Global —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Leadership
Quick Apply
9d
Sales Consultant
Hader Institute of Education —Armadale VIC
- $70,000 - $165,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick Apply
Sales Manager
VE Energy Co., Ltd. —World Trade Centre VIC
- $190,000 - $210,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Travel reimbursement
- Work from home
Quick Apply
Customer Service Manager ANZ
AkzoNobel —Melbourne VIC
- Full-time
- Management
- Customer service
- Analysis skills
- Employee assistance program
Customer Engagement Manager
Incluso Services Pty Ltd —Coburg VIC
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Employee assistance program
Quick Apply

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Customer Experience Manager

TAL -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Insurance services

Qualifications

Workday

Full Job Description

Company Description

Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle
Open to candidates from Sydney or Melbourne

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Job Description

As a Customer Experience Manager, you’ll play a hands-on role in shaping how customers experience TAL by simplifying interactions, modernising propositions and removing friction across key journeys. Working across channels and initiatives, you’ll drive meaningful improvements that help customers better understand and value their cover. This role is central to TAL’s mission of supporting Australians to live better lives, delivering tangible outcomes through clearer communication, more seamless experiences and stronger customer engagement, ultimately building trust and long-term relationships with the people we serve.

In this role you will:

Drive end-to-end CX improvements across key lifecycle moments to enhance customer understanding and engagement
Simplify communications and experiences so customers clearly understand the value of their cover at every touchpoint
Lead redesign of critical journeys to remove friction, reduce delays and enable confident customer action
Modernise propositions to ensure relevance and visibility across channels, strengthening customer connection and value
Partner cross-functionally to deliver seamless, customer-first outcomes while navigating regulatory requirements
Improve retention and experience quality by addressing moments where customers lose clarity, confidence or connection

Qualifications

Experience delivering customer communications or CX initiatives that improve understanding, engagement and outcomes
Ability to simplify complex information into clear, human language that customers can easily act on
Confidence working in regulated environments while balancing compliance with customer needs
Strong stakeholder skills, with the ability to collaborate, influence and keep delivery moving
A hands-on, solution-focused approach with a track record of turning ideas into tangible improvements
Customer-first mindset, with a passion for creating simple, relevant experiences that build trust and retention

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Quick Apply

Refine Your Search

customer relationship manager jobs in melbourne city centre, vic

Customer Experience Manager

Customer Success Senior Manager

Customer Implementation Manager

Customer Success Manager – GTM

Client Relationship Manager

Customer Experience Team Manager

Customer Success Manager

Customer Success Manager (SMB)

Customer Account Manager

Customer Success Manager

Customer Success Manager

Employment Programs Relationship Manager

Senior Customer Support Manager

Customer Success Manager

Sales Manager - Regional

Customer Success & Service Manager

Sales Consultant

Sales Manager

Customer Service Manager ANZ

Customer Engagement Manager

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