Melbourne | Full Time | Hybrid Working
Do you enjoy building strong client relationships, managing multiple priorities and delivering exceptional customer service?
MUFG Pension & Market Services is looking for an experienced Client Relationship Manager to join our Melbourne team. In this role, you'll manage a portfolio of corporate clients, acting as their primary point of contact and ensuring their day-to-day needs are delivered seamlessly.
We're looking for someone with proven experience managing client relationships in a professional services or B2B environment. Financial services experience is welcome but not essential—we're more interested in your ability to build trusted relationships, communicate effectively and deliver an outstanding client experience. We'll provide the training and support to help you build your knowledge of our products, services and industry.
About the Role
As a Client Relationship Manager, you'll be responsible for managing an assigned portfolio of clients, developing strong working relationships and ensuring a consistently high standard of service.
Working closely with our dividend, AGM and operational teams, you'll coordinate client activities, manage competing priorities and ensure projects are delivered accurately and on time. This is a varied role that combines relationship management, project coordination and client service, making it ideal for someone who enjoys working with people while keeping multiple activities on track.
You'll join an experienced and supportive team where collaboration is valued, and you'll have the opportunity to bring fresh ideas and best practice from your previous experience.
Key Responsibilities
In this role you will:
- Manage a portfolio of approximately 20 corporate clients and act as their primary relationship contact.
- Build strong, long-term relationships through proactive communication and responsive service.
- Understand your clients' requirements and ensure their needs are delivered effectively.
- Coordinate major client activities and projects, including Annual General Meetings and corporate actions.
- Work closely with internal teams to deliver services within agreed timeframes and service standards.
- Manage multiple client priorities while ensuring deadlines are met.
- Coordinate client enquiries and resolve issues in a timely and professional manner.
- Prepare client reporting and manage invoicing activities.
- Support continuous improvement by sharing ideas and identifying opportunities to enhance the client experience.
- Ensure services are delivered in accordance with contractual obligations and regulatory requirements.
About You
You'll be someone who enjoys building relationships, takes ownership of your client portfolio and delivers a consistently high level of customer service.
To be successful, you'll bring:
- Experience managing a portfolio of clients within a professional service, corporate or B2B environment.
- Strong relationship management skills with the ability to build trust and credibility with clients.
- Excellent verbal and written communication skills, with confidence engaging with a range of stakeholders.
- Strong organisational skills and the ability to manage multiple priorities and competing deadlines.
- A proactive, solutions-focused approach and the ability to anticipate client needs.
- The ability to work collaboratively with internal teams to deliver outstanding outcomes for clients.
- High attention to detail and strong problem-solving skills.
- Experience using Salesforce or a similar CRM system will be highly regarded.
- Intermediate to advanced Microsoft Office skills, including Word, Excel, Outlook and PowerPoint.
Financial services experience is not essential. We welcome applications from experienced Client Relationship Managers who can bring fresh perspectives, best practice and a passion for delivering exceptional client service.
Why Join MUFG Pension & Market Services?
At MUFG Pension & Market Services, our people are at the heart of everything we do. We foster an inclusive, collaborative and flexible workplace where you'll be supported to grow your career while making a meaningful contribution to our clients.
We offer a range of benefits, including:
- Hybrid working arrangements.
- Paid parental leave.
- Salary sacrifice opportunities through superannuation.
- Health insurance discounts.
- Volunteer and wellbeing leave.
- Ongoing learning and professional development.
- A supportive and collaborative team environment.
If you're an experienced Client Relationship Manager who enjoys building lasting client relationships and delivering exceptional service, we'd love to hear from you.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.
Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
