In-Demand Referral coordinator Jobs in Melbourne, Vic

Intake & Referrals Coordinator – Healthcare & NDIS Services
EddenRose Community Services —Melbourne VIC
- From $45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Professional development assistance
Quick Apply
10d
Assessment and Transition Coordinator
Department of Justice and Community Safety —Melbourne Western Suburbs VIC
- $81,496 - $98,955 a year
- Weekend availability
- Working with children
10d
Talent Acquisition Coordinator
Brandbank Group —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Referral program
Sourcing Coordinator
Brandbank Group —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- In-person
- Employee assistance program
- Referral program
7d
Key Account Coordinator - Relocations | Truganina VIC
CEVALogistics —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Disability insurance
- Parental leave
Experienced Waste Management Coordinator
Industrial Environmental Services —Coburg North VIC
- $7,500 - $8,333 a month
- Full-time
- Management
- Data analysis skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
National Account Client Coordinator
Prixcar Services —Altona North VIC
- Data analysis skills
- Microsoft Office
- Communication skills
- Employee assistance program
- Referral program
5h
LEARNING & DEVELOPMENT COORDINATOR
Europcar —Tullamarine VIC
- Full-time
- Sales
- Writing skills
- Leadership
- Health insurance
- Parental leave
Facilities Coordinator
MEGT Australia —Melbourne VIC
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Health insurance
- Parental leave
Influencer Coordinator
AllKinds —Melbourne VIC
- Full-time
- Writing skills
- In-person
- Communication skills
- Employee assistance program
- Referral program
Client Intake Officer
Cosy Home Care —Bundoora VIC
- $75,000 - $78,000 a year
- Full-time
- CRM software
- Microsoft Office
- In-person
- Professional development assistance
Quick Apply
Triage Coordinator
Social Services Regulator —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
7d
Customer Service Coordinator - Night Shift
Siemens Healthineers —Melbourne VIC
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
2d
Senior Coordinator International Student Wellbeing Connect
La Trobe University —Bundoora VIC
- From $106,472 a year
- Full-time
- Working with children
- Case management
- Recruiting
TeamKids - OSHC / Childcare - Coordinator (Director of Service)
TeamKids —Aberfeldie VIC
- $78,000 - $80,000 a year
- Full-time
- Work from home
- Employee assistance program
Elective Access Coordinator
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- Annual leave
- Employee assistance program
14d
FLEET ADMINISTRATOR
Europcar —Tullamarine VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Health insurance
- Employee assistance program
NDIS Intake & Administration Officer
REVERENCE COMMUNITY CARE —Williams Landing VIC
- $27.73 - $35.76 an hour
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Professional development assistance
- Referral program
Quick Apply
Talent Attraction & Onboarding Coordinator
Grill'd —Richmond VIC
- Full-time
- Remote
- Recruiting
- Restaurant experience
Quick Apply
Service Coordinator
AVEO —Kew VIC
- $30.34 - $45.51 an hour
- Overtime
- Hospitality
- CPR Certification
- Customer service
- Health insurance
- Employee assistance program
Quick Apply

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Intake & Referrals Coordinator – Healthcare & NDIS Services

EddenRose Community Services
Melbourne VIC

Quick Apply

Job Details

Part-time | Casual
From $45 an hour
10 days ago

Benefits

Employee mentoring program
Professional development assistance
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Education
Driver Licence
Discharge planning
EMR systems
Working with Children Check
Communication skills
Hospital experience
Time management

Full Job Description

Intake & Referrals Coordinator – Healthcare & NDIS ServicesHelp People Access the Right Support. Make Every First Impression Count.

At EddenRose Community Services, we believe every participant's journey begins with a professional, compassionate and well-coordinated intake experience.

The first conversation can shape a person's confidence, trust and access to life-changing supports. As our Intake & Referrals Coordinator, you will play a critical role in ensuring every participant receives a seamless, professional and person-centred onboarding experience.

We are seeking an organised, proactive and relationship-focused professional who thrives in a fast-paced environment and enjoys coordinating people, processes and outcomes. If you have experience in healthcare, hospital administration, disability, community services or allied health, we'd love to hear from you.

Employment Type

Casual

Expected Hours: 30–38 hours per week

Successful applicants may initially be employed on a casual basis, with future opportunities for permanent employment based on organisational requirements, performance and business growth.

Salary

From $45.00 per hour plus Superannuation

Higher rates may be considered for candidates with extensive experience in healthcare administration, hospital admissions, referral coordination or multidisciplinary care environments.

Location

Point Cook, Victoria

Supporting participants and referral partners across metropolitan Melbourne.

About EddenRose Community Services

EddenRose Community Services is a registered NDIS provider committed to delivering high-quality, person-centred disability services that empower people to live independently and achieve their goals.

Our services include:

Support Coordination
Psychosocial Recovery Coaching
Community Access
Personal Care
High Intensity Supports
Supported Independent Living (SIL)
Community Nursing
Hospital Discharge Support

As part of our Vision 2030, we are building a professional organisation recognised for clinical excellence, strong governance, exceptional customer service and outstanding participant outcomes.

About the Role

This is more than an administration position.

As the Intake & Referrals Coordinator, you will be the first point of contact for participants, families, hospitals, Support Coordinators, allied health professionals and community organisations seeking support from EddenRose.

You will manage the participant journey from initial enquiry through to service commencement, ensuring referrals are coordinated efficiently, documentation is complete, communication is timely and every participant receives an exceptional onboarding experience.

Working closely with our Support Coordination, Clinical, Client Services and Leadership teams, you will ensure referrals are managed professionally while contributing to continuous service improvement.

Key Responsibilities

Manage incoming participant enquiries via telephone, email and online referrals.
Coordinate participant intake and onboarding from enquiry through to service commencement.
Liaise with hospitals, rehabilitation units, discharge planners, Support Coordinators, allied health professionals, participants and families.
Coordinate the collection of referrals, assessments, funding information and supporting documentation.
Prepare participant onboarding documentation, including Service Agreements and consent forms.
Maintain accurate participant records within organisational systems.
Coordinate referrals with internal operational teams to ensure timely commencement of supports.
Monitor referral progress and proactively follow up outstanding documentation.
Produce referral reports and maintain accurate intake data.
Ensure compliance with organisational policies, privacy legislation and NDIS requirements.
Deliver exceptional customer service to participants, families and referral partners.
Identify opportunities to improve referral processes and participant experience.
Provide general administrative support to the Client Services team as required.

About You

You enjoy helping people, solving problems and bringing order to busy environments.

You are organised, adaptable and able to manage competing priorities while maintaining accuracy, professionalism and confidentiality.

You build positive relationships naturally and communicate confidently with people from diverse backgrounds.

Essential Requirements

Previous experience in healthcare administration, hospital administration, disability, aged care or community services.
Demonstrated experience coordinating referrals, admissions, client onboarding or administrative workflows.
Outstanding customer service and interpersonal skills.
Excellent written and verbal communication.
Strong organisational and time management skills.
High attention to detail and accuracy.
Ability to manage multiple priorities within a fast-paced environment.
Advanced Microsoft Office skills, particularly Outlook, Word and Excel.
Experience using Microsoft Teams.
Experience preparing reports and maintaining accurate records.
Professional telephone manner.
Ability to maintain confidentiality and handle sensitive information appropriately.
National Police Check (or willingness to obtain).
NDIS Worker Screening Check (or willingness to obtain).
Current Victorian Working with Children Check (or willingness to obtain).
Current Australian Driver Licence.

Highly Desirable

Experience in one or more of the following:

Emergency Department Administration
Hospital Admissions
Hospital Discharge Planning
Medical Reception
Allied Health Administration
Community Health
Disability Services
NDIS Administration
Electronic Medical Records (EMR)
Hospital Information Systems
CRM or Client Management Systems
Rostering or Workforce Management Systems

Why Join EddenRose?

At EddenRose, you'll be joining an organisation committed to building exceptional disability services through great people, strong systems and continuous improvement.

We offer:

Competitive hourly rates plus Superannuation.
Flexible casual employment with opportunities for ongoing work.
Monday to Friday business hours.
Structured induction and onboarding.
Professional mentoring and leadership support.
Ongoing learning through the EddenRose Academy.
Career progression opportunities.
Modern office environment with free onsite parking.
Supportive and collaborative team culture.
Opportunity to make a genuine difference in people's lives.

Career Progression

We invest in developing our people.

Potential career pathways include:

Senior Intake & Referrals Coordinator
Client Services Team Leader
Operations Coordinator
Practice Manager
Quality & Compliance Coordinator
Client Services Manager

Pay: From $45.00 per hour

Benefits:

Employee mentoring program
Professional development assistance

Application Question(s):

How many years of experience do you have in healthcare, hospital, disability or community services administration?
Have you coordinated referrals, admissions or client onboarding? Please provide examples.
Describe a time you successfully managed multiple competing priorities while maintaining accuracy.
Which software systems have you used (e.g. EMR, Microsoft Office, Teams, CRM or rostering systems)?
Do you have experience communicating with hospitals, allied health professionals or government agencies?
How do you ensure confidentiality when handling sensitive client information?
Why would you like to join EddenRose Community Services, and what interests you about working in the disability sector?

Education:

Certificate I - IV (Required)

Licence/Certification:

NDIS Screening Check (Required)

Work Authorisation:

Australia (Required)

Willingness to travel:

50% (Required)

Work Location: In person

Quick Apply

Refine Your Search

referral coordinator jobs in melbourne, vic

Intake & Referrals Coordinator – Healthcare & NDIS Services

Assessment and Transition Coordinator

Talent Acquisition Coordinator

Sourcing Coordinator

Key Account Coordinator - Relocations | Truganina VIC

Experienced Waste Management Coordinator

National Account Client Coordinator

LEARNING & DEVELOPMENT COORDINATOR

Facilities Coordinator

Influencer Coordinator

Client Intake Officer

Triage Coordinator

Customer Service Coordinator - Night Shift

Senior Coordinator International Student Wellbeing Connect

TeamKids - OSHC / Childcare - Coordinator (Director of Service)

Elective Access Coordinator

FLEET ADMINISTRATOR

NDIS Intake & Administration Officer

Talent Attraction & Onboarding Coordinator

Service Coordinator

I want to receive the latest job alert for referral coordinator in melbourne, vic

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