In-Demand Level 2 network operations support Jobs in Melbourne, Vic

L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
Analyst, Network Operations
Intercontinental Exchange Holdings, Inc. —Southbank VIC
- Weekend availability
- Customer service
- Bachelor's degree
Computer Network and Systems Engineer
Impulse Retailing Pty Ltd —Port Melbourne VIC
- $75,000 - $85,000 a year
- Full-time
- Management
- Customer service
- Engineering
Quick Apply
Cloud Engineer (Level 2)
Rapid Circle —Melbourne VIC
- Full-time
- Azure
- Microsoft Outlook
- Management
IT Operations Specialist
Reece Group —Cremorne VIC
- Full-time
- Customer service
- Communication skills
Infrastructure Engineer – Telecommunications and IT
Socia Pty Ltd —Melbourne VIC
- $100,000 - $150,000 a year
- Contract
- Hybrid work
- Computer science
- Management
- DevOps
Quick Apply
IT Hardware Technician
A.M.T ELECTRONICS PTY LTD —Melbourne VIC
- $80,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Employee discount
Quick Apply
10d
Internal Technical Sales Officer - Mt Waverley/Laverton
JJ Digitals Technologies —Mount Waverley VIC
- $30,000 - $80,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick Apply
Commercial Operations Systems & Compliance Specialists x 2
CSL Behring —Melbourne VIC
- Full-time
- Microsoft Office
- Organisational skills
- SharePoint
1d
Ed Support Level 1-Range 3
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Leadership
- Communication skills
3d
Pathology Collector
Healius Corp. —Bentleigh East VIC
- Part-time
- Blood sampling
- Communication skills
- Paid training
- Health insurance
Production Assistant
Gewurzhaus Herb & Spice Merchants —Collingwood VIC
- $32.18 an hour
- In-person
- Communication skills
- Employee discount
Quick Apply
8d
Onsite Merchant Support Specialist
ShipBob, Inc. —Altona VIC
- Full-time
- Management
- English
- In-person
Quick Apply
7d
Head of Information Technology (APAC)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Computer Science
- AWS
Quick Apply
3d
Accounts Assistant
Murdoch Childrens Research Institute —Parkville VIC
- $78,391 - $82,071 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Communication skills
1d
OCC Engineer Level II
Vocus —Melbourne VIC
- Full-time
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
ICT Manager - Victorian School of Languages
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Spanish
- SharePoint
- AI
- Annual leave
7d
Train Examiner / Wagon Maintainer
Gemco Rail Pty Ltd —Altona VIC
- Overtime
- Hybrid work
- Organisational skills
- Communication skills
- Parental leave
Cyber Risk, Governance and Compliance Manager - Hybrid
DuluxGroup —Clayton VIC
- Full-time
- Hybrid work
- Agile
- Parental leave
- Employee assistance program
13d

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L1 Helpdesk Technician (VIC)

Comwire IT
Prahran VIC

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

level 2 network operations support jobs in melbourne, vic

L1 Helpdesk Technician (VIC)

Service Desk Analyst_Full Time_Burnley VIC

Analyst, Network Operations

Computer Network and Systems Engineer

Cloud Engineer (Level 2)

IT Operations Specialist

Infrastructure Engineer – Telecommunications and IT

IT Hardware Technician

Internal Technical Sales Officer - Mt Waverley/Laverton

Commercial Operations Systems & Compliance Specialists x 2

Ed Support Level 1-Range 3

Pathology Collector

Production Assistant

Onsite Merchant Support Specialist

Head of Information Technology (APAC)

Accounts Assistant

OCC Engineer Level II

ICT Manager - Victorian School of Languages

Train Examiner / Wagon Maintainer

Cyber Risk, Governance and Compliance Manager - Hybrid

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