About Us
Equal Living (www.equal-living.com.au) provides exceptional disability services under the NDIS. Our CHOICES values guide everything we do: Care, Happiness, Openness, Innovation, Customer service, Excellence, and Safety.
Equal Living is a fast growing NDIS provider with facilities in Dandenong, Spotswood, Preston and Werribee with over 100+ employees.
By 2027 we will have facilities open in Heidelberg, Boronia and Box Hill
Our model of care is an eco-system of supports in an inclusive community including short term respite, medium term accommodation and long term SDA, in an apartment style setting.
The Ground Floor of each facility has corporate office space, and also allied health services though our Allied Health company Equal Therapy for OT, Physio, Psych and Speech Path. Our participants living on site enjoy 24/7 concierge services for ADL's with in-built assistive tech to each building, including ceiling hoists, automated blinds, bidets, call duress bells, and 1m wide doors for wheelchair accessibility.
Our participant cohort includes ABI, Stroke recovery, bariatric, MS, MND, Pallative, and complex care. Participants use a combination of Equal Living supports and their own SIL providers for their daily care needs.
The Role
We are seeking a dynamic facility supervisor for our Werribee facility.
As facility supervisor, you will report to our Regional Manager, and coordinate day-to-day support services, supervise support workers, and be the key relationship champion for clients and their families. You'll ensure high-quality, person-centered disability supports while managing operational duties. At full capacity there will be 20+ participants in the facility and 40+ rostered staff.
Key Responsibilities
Lead and supervise Disability Support Workers and Team Leaders
- Coordinate client intake, service delivery, and transitions of care
- Ensure high-quality personal, social, and emotional care for clients
- Foster a positive culture aligned with Equal Living values and NDIS standards
- Manage quality, compliance, and risk within your service setting
- Coordinate resources, staff, and equipment to meet service demands
Intake of New Clients
- Efficiently manage the intake process for new clients, ensuring a smooth transition into our service.
- Collaborate with internal and external stakeholders to gather necessary information and documentation for client onboarding.
Assessment against NDIS Practice Standards
- Conduct thorough assessments of clients’ needs in alignment with NDIS Practice standards and guidelines.
- Identify individualised support requirements and develop tailored care plans to meet the specific needs of each client.
- Present all potential intake opportunities to the Clinical Governance team for review and discussion, facilitating a collaborative approach to:
- Identify and mitigate risks associated with participants accessing our services.
- Review and address the documentation requirements in line with NDIS Practice Standards.
- Strategize to uphold service quality and compliance by proactively planning and preparing for potential challenges.
Rostering Needs
- Determine staffing requirements based on client care plan and operational demands.
- Coordinate with the workforce to establish effective rostering schedules that meet the needs of clients while ensuring adequate coverage.
People and Culture
- Workforce planning and management for all facility workers, including employees, agency staff, contractors, and volunteers, to ensure adequacy, skills, client satisfaction, and care continuity.
- Fostering team building, professional growth, and support
- Cultivating a Safety Culture and managing occupational health and safety, workplace injuries, and return-to-work procedures.
Strategic Relationships and Communications
- The role involves establishing and nurturing relationships with various stakeholders to foster trust, credibility, and stakeholder engagement, align with the overarching Equal Living vision, and proactively manage risks.
- Prospective, current, and former clients, their families, and relevant community organisations.
- Support Coordinators, Plan Managers, and Allied Health Professionals
- Attendance at networking events, such as Expos, Forums, Open days and Networking events to actively promote services, will be required from time to time.
About You
We are looking for a compassionate and capable leader who is passionate about disability services and supporting teams to deliver exceptional outcomes.
You will have:
- Experience in a leadership, senior support worker, team leader, or supervisory role within disability, healthcare, or community services.
- Strong understanding of the NDIS framework and person-centred service delivery.
- Demonstrated ability to support, guide, and motivate frontline teams.
- Experience working within a residential disability or supported accommodation environment.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to build positive relationships with participants, families, staff, and stakeholders.
- Ability to work independently, manage competing priorities, and demonstrate accountability.
- Strong organisational and time management skills.
- A proactive approach to identifying issues and implementing practical solutions.
- Availability to work full-time Monday to Friday and provide consistent onsite leadership at our Werribee facility.
Essential Skills & Experience
- Certificate III in Individual Support (Disability) or equivalent qualification.
- Experience working within the disability/community services sector.
- Understanding of NDIS requirements and compliance obligations.
- Demonstrated leadership or supervisory experience.
- Experience supporting staff performance, development, and team culture.
- Experience with rostering processes and workforce coordination.
- Good knowledge and experience using ShiftCare or similar rostering/client management systems.
- Strong IT capability and confidence using digital systems, Microsoft Office, reporting tools, and workplace technology platforms.
Required Qualifications & Checks
Successful applicants will be required to have:
- Current NDIS Worker Screening Check.
- Current First Aid and CPR certification.
- Completion of NDIS Worker Orientation Module – "Quality, Safety and You".
- Working rights within Australia.
Desirable Experience & Qualifications
- Previous experience as a Facility Supervisor, Team Leader, Senior Support Worker, or similar leadership role.
- Experience managing disability accommodation services.
- Experience with NDIS audits, compliance systems, and quality improvement processes.
- Mental Health First Aid certification or equivalent.
- Experience supporting staff training and capability development.
- Experience using rostering platforms such as ShiftCare.
Why Join Equal Living?
At Equal Living, you won’t just manage operations — you will help shape the experience of our participants and support the growth of our teams.
You will be joining an organisation that values:
We are committed to recognising and supporting our people by providing:
· Competitive salary package – an attractive remuneration package aligned with your skills, experience, and leadership capability.
· Full-time Monday to Friday role – enjoy consistent weekday hours with a fully onsite leadership position at our Werribee facility.
· Work-life balance – access to paid leave entitlements including annual leave and personal/carer’s leave in line with employment standards.
· Supportive leadership environment – work closely with experienced leaders who value collaboration, innovation, and continuous improvement.
· Career growth opportunities – opportunities to develop your leadership skills and progress within a growing disability services organisation.
· Meaningful work – make a real difference by supporting participants to achieve their goals and empowering teams to deliver exceptional care.
If you are ready to take the next step in your disability leadership career and make a meaningful impact, we would love to hear from you.
Apply today and become part of the Equal Living team.
Please apply through Indeed or send your resume, along with a cover letter outlining your experience and suitability for the role, to [email protected].
Pay: $80,000.00 – $90,000.00 per year
Ability to commute/relocate:
- Werribee VIC 3030: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- SIL Manager: 2 years (Required)
Licence/Certification:
- NDIS Worker Check (Required)
Work Authorisation:
Location:
- Werribee VIC 3030 (Preferred)
Work Location: In person
