Are you someone who wants to make a difference in people’s lives?
Can + Will Plan Management and Navigation is growing, and we are looking for the right person to join our highly skilled, knowledgeable, collaborative and supportive team.
While our name may be new, our team, location and commitment to the people we support remain the same.
We are proudly based in North Geelong, working from our spacious, open-plan and light-filled office in the Federal Mills Business Precinct. Surrounded by lush indoor greenery, forward-thinking team members, and real people from real walks of life, we have created a workplace where people are encouraged to bring their whole selves to work.
As our participant base continues to grow, so does our commitment to ensuring every person who chooses Can + Will receives the responsive, reliable and person-centred support they deserve, and we have committed to. That is why we are on the hunt for an Administration Assistant to join our team in a contract position until 30 June 2027.
This is a part-time, office-based position for a dynamic and organised individual who is committed to being part of a team, supporting our participants and stakeholders, and making a genuine difference.
About you
We don’t want just another person to add to the ‘staff’. We want a star team member. To truly succeed in this role, you must be enthusiastic, driven and self-motivated, thrive when working as a team, have initiative and be meticulous. Most of all, we are looking for someone who has a ‘yes, can-do and willing to learn’ attitude.
So, what does a typical day in the life of our Administration Assistant look like? While we can guarantee no two days will be the same, this could be you…
- Manage multiple email inboxes
- Respond to incoming phone calls and emails
- Assist with electronic document management
- Assist with correspondence to participants, Support Coordinators and Providers
- Ensure quality record-keeping and capturing of relevant information
- Maintain current knowledge of NDIA, NDIS and disability sector
- Actively participate in business growth targets and stakeholder satisfaction
- Provide Administrative support to the Head of Plan Management and the Client Engagement Lead.
Key Selection Criteria
- Experience and high-level skills in office administration
- Experience in the use of CRM and financial software platforms
- High-level office software skills – MS Office suite, Adobe
- Proven ability to identify, prioritise and manage multiple tasks and conflicting deadlines
- Excellent verbal and written communication skills
- Understanding and commitment to person-centred support and service to people with disability.
- Comprehensive working knowledge and understanding of the NDIS, the NDIA and the NDIS Commission
- Valid NDIS Worker Screening Check
- Valid Victorian Working with Children Check (Employee)
- Satisfactory Police Check
- Satisfactory Bankruptcy Check
- Right to work in Australia
Extra desirable requirements would look like… Acceptance of the Can + WIll ethos “all people, all walks of life” and a determination to treat all people who interact with our office and team, in any capacity, with great respect in line with our ethos.
- Ability to work well with all team members, inclusive of all personalities, in line with our Can + Will Culture;
- Contribute to the maintenance of effective communication channels;
- Identify and communicate to the Head of Plan Management any issues or concerns impacting upon your performance and also make suggestions that will improve service quality;
- Willingness to participate in the development and implementation of any new programs or projects; and
- Self-motivation to continually update skills and knowledge by participating in training and education and reading professional publications.
What is our point of difference?
At Can + Will, we believe in supporting all people, from all walks of life.
We are a family-owned business with a long-standing connection to our community for over 65 years. Our team is built on strong relationships and genuine care, and we believe that quality support should be personal, responsive and delivered with respect.
We are passionate about the community we work and live in and actively support our clients and local businesses.
We celebrate personal growth, thrive on learning and embrace diversity and inclusion in our constantly evolving team.
Hours, Salary + Applying!
This is a part-time office-based role across four days:
- Monday: 9.00am – 5.00pm
- Wednesday, Thursday & Friday: 10.00am – 2.00pm
Salary will be paid commensurate with experience and skills; however, an indicative commencement range would be: $60,000 - $80,000 pro-rata
To be considered for this position within our team, please ensure both a cover letter and resume are supplied.
Applications close: 14th September 2026
Pay: $60,000.00 – $80,000.00 per year
Work Location: In person
