In-Demand Customer support coordinator Jobs in Helensvale, Qld

Client Services Officer
United Disability Care —Robina QLD
- From $80,006.68 a year
- Full-time
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
9d
Customer Support Coordinator
FleetGuru —Broadbeach QLD
- Full-time
- Hybrid work
- Google Suite
- Sales
- Customer service
- Free parking
Customer Operations Coordinator
Nu-Pure —Stapylton QLD
- Full-time
NDIS Support Coordinator
Your Hart2Hart —Southport QLD
Schedule Co-ordinator
Bolton Clarke —Gold Coast QLD
- Full-time
- Management
- Data analysis skills
- Microsoft Office
- Health insurance
- Employee assistance program
Digital Marketing Specialist
The Core Collab —Biggera Waters QLD
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Business
Quick Apply
12d
Marketing Coordinator - Retail & Partnerships
Nutrition Warehouse —Upper Coomera QLD
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Profit sharing
- Health insurance
Administration Clerk
Harvey Norman —Stapylton QLD
- Full-time
- Customer service
- Computer skills
- Communication skills
Ministry Coordinator
Churches of Christ —Burleigh Heads QLD
- Monday to Friday
- Microsoft Office
- Administrative experience
- Communication skills
Customer Care Coordinator- Casual- QLD region
WSA APAC —Beenleigh QLD
- Monday to Friday
- Sales
- Customer service
- Administrative experience
- Parental leave
- Employee assistance program
Quick Apply
Procurement Coordinator
Princess Polly —Burleigh Heads QLD
- Full-time
- Hybrid work
- Merchandising
- Negotiation
- Parental leave
- Employee discount
Quick Apply
Booking Coordinator | Gold Coast
Acumentis —Gold Coast QLD
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
HR Coordinator
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Quick Apply
Operations Coordinator
Serve Robotics —Gold Coast QLD
- $35 - $38 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- Bachelor's degree
20h
Housing Officer
Community Housing Ltd —Nerang QLD
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
5d
Expression of Interest - Casual Register for Information Technology Services
Bond University —Robina QLD
- From $47.05 an hour
- Monday to Friday
- Casual pool
- Customer service
- Microsoft Office
- Free parking
- Employee assistance program
Marketing & Communications Coordinator - QT Gold Coast
EVT Group —Surfers Paradise QLD
- Full-time
- Hospitality
- Marketing
- Bachelor's degree
- Parental leave
6d
Marketing Coordinator
Total Tools —Burleigh Waters QLD
- Full-time
- Organisational skills
- Marketing
- Employee assistance program
2d
Team Experience Manager (12-month fixed contract)
Princess Polly —Burleigh Heads QLD
- Contract
- Hybrid work
- Management
- Leadership
- Parental leave
- Employee discount
Quick Apply
Event Manager
V8 Supercars —Bundall QLD
- Full-time
- Communication skills
- Negotiation
Quick Apply
4d

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Client Services Officer

United Disability Care -
Robina QLD

Quick Apply

Job Details

Full-time
From $80,006.68 a year
9 days ago

Benefits

Salary packaging

Qualifications

Pricing
Certificate IV
Certificate III
Administrative experience
Driver Licence
Organisational skills
SharePoint
Payroll
Financial services
Business Administration
Financial management
Business
Communication skills

Full Job Description

Make a Difference Every Day with United Disability Care (UDC)

At United Disability Care (UDC), we're passionate about empowering people living with disability to love their lives and live their dreams.

We're looking for a highly organised, financially minded Client Services Officer to join our Robina team. This is much more than an administration role—you'll play a key part in managing participant funding, ensuring NDIS compliance, and supporting exceptional client outcomes.

Working closely with clients, Support Coordinators, Plan Managers and our Service Delivery team, you'll ensure participant funding is effectively managed, services remain financially sustainable, and every client receives the highest level of support.

If you enjoy analysing budgets, forecasting expenditure, solving problems and delivering outstanding customer service, we'd love to hear from you.

About the Role

As the Client Services Officer, you'll support participants throughout their entire journey—from initial enquiry and onboarding through to plan reviews and client exits.

This role combines customer service, financial management and operational coordination, ensuring participant funding is maximised, services remain compliant, and operational teams have the information they need to deliver exceptional supports.

Key Responsibilities

Financial & Funding Management

Manage participant funding requests, budgets and expenditure forecasting.
Prepare accurate quotes, Service Agreements and Programs of Support.
Monitor funding utilisation and identify potential over or underspend.
Ensure services remain within approved NDIS budgets.
Maintain SIL billing, participant funding records and financial reports.
Support plan reviews and communicate funding changes to relevant stakeholders.

Client Services & Operations

Manage the client journey from enquiry through to service commencement.
Build strong relationships with participants, families and stakeholders.
Maintain participant records within Carelink and SharePoint.
Implement approved supports into master rosters.
Monitor NDIS Provider Portal bookings and maintain compliance.
Work collaboratively with Service Leaders and Area Managers to support quality service delivery.

What We're Looking For

This role would suit someone with strong financial capability who enjoys working with people.

Essential Skills

Strong financial literacy and confidence managing budgets.
Ability to analyse funding and accurately forecast expenditure.
Excellent analytical and problem-solving skills.
High attention to detail and numerical accuracy.
Outstanding communication and stakeholder engagement skills.
Strong organisational skills with the ability to manage competing priorities.
Proficiency in Microsoft 365.

Highly Desirable Experience

Finance, accounting support, bookkeeping or payroll.
Financial administration or budget management.
NDIS funding management or disability services.
Health administration, banking or financial services.
Knowledge of NDIS Pricing Arrangements and funding guidelines.
Experience with Carelink or similar client management systems.

Qualifications

Minimum two years' experience in administration, financial administration, bookkeeping, accounting support or a similar role.
Certificate III or IV in Business Administration, Finance, Accounting or a related discipline (desirable).
Current Driver Licence.
NDIS Worker Screening Check (or willingness to obtain).

Why Join United Disability Care?

At UDC, our people make the difference.

We offer:

Purpose-driven work that changes lives.
A supportive and collaborative team culture.
Hybrid work flexibility following your six-month training and probation period.
SCHADS Award Level 3 remuneration - $80,006.68 per annum.
Salary packaging of up to $15,990 tax free plus a Meal & Entertainment Card.
Ongoing professional development and the opportunity to build specialist expertise in NDIS funding and participant financial management.

How to Apply

If you're passionate about delivering exceptional client service and have a strong financial mindset, we'd love to hear from you.

Please submit your Resume and a brief Cover Letter outlining why you'd be a great fit for the role to [email protected].

United Disability Care is an Equal Opportunity Employer. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. We are committed to creating an inclusive workplace and providing reasonable adjustments throughout the recruitment process.

Pay: From $80,006.68 per year

Benefits:

Salary packaging

Work Location: In person

Quick Apply

Refine Your Search

customer support coordinator jobs in helensvale, qld

Client Services Officer

Customer Support Coordinator

Customer Operations Coordinator

NDIS Support Coordinator

Schedule Co-ordinator

Digital Marketing Specialist

Marketing Coordinator - Retail & Partnerships

Administration Clerk

Ministry Coordinator

Customer Care Coordinator- Casual- QLD region

Procurement Coordinator

Booking Coordinator | Gold Coast

HR Coordinator

Operations Coordinator

Housing Officer

Expression of Interest - Casual Register for Information Technology Services

Marketing & Communications Coordinator - QT Gold Coast

Marketing Coordinator

Team Experience Manager (12-month fixed contract)

Event Manager

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