In-Demand Senior service delivery manager Jobs in Hawthorn Vic

Home Care Recruitment Team leader
Salveo Care —Ringwood VIC
- $75,000 - $88,000 a year
- Full-time
- Recruiting
- In-person
- Care plans
Quick Apply
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
General Manager
Commercial Motor Vehicles Pty Ltd. —Derrimut VIC
- Full-time
- Communication skills
- Negotiation
Quick Apply
Senior Manager - Service Delivery and Performance
Australian Unity —Melbourne VIC
- Hybrid work
- Leadership
- Health insurance
- Parental leave
4d
Tech & Product Specialist
TaylorMade —Clayton VIC
- $75,000 - $85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Regional Manager
Dovida —Melbourne VIC
- Full-time
- Analysis skills
- Leadership
- Negotiation
Quick Apply
Manager
Australia Care Wellness Group Pty Ltd —Box Hill VIC
- $70,000 - $100,000 a year
- Full-time
- Management
- Microsoft Office
- Leadership
- Profit sharing
Quick Apply
State Manager
KG Talent —Laverton VIC
- Full-time
- Construction experience
- Budgeting
- Manufacturing
Quick Apply
Senior Construction Management Enforcement Officer
City of Boroondara —City of Boroondara VIC
- $87,101 - $100,905 a year
- Weekend availability
- Hybrid work
- Construction experience
10d
Senior Regional Facilities Manager & Vendor Contract Management
CSL Behring —Broadmeadows VIC
- Full-time
- Management
- English
- Master's degree
5d
Logistics Manager
Efflog Operations PTY Ltd —Tottenham VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
Quick Apply
NEW STORE Sports Direct Department Manager - Broadmeadows
Sports Direct —Broadmeadows VIC
- Weekend availability
- Sales
- Customer service
- Supervising experience
Quick Apply
Contract Manager
Silver Track Cleaning and Facility Services —Bundoora VIC
- $65,000 - $75,000 a year
- Full-time
- Management
- Team management
- Cleaning
- Employee discount
Quick Apply
6d
Senior Capital Works Manager
City FM Australia —Mulgrave VIC
- Full-time
- Management
- Engineering
- Analysis skills
Quick Apply
8d
Senior Manager - Modern Slavery
The Salvation Army —Coburg North VIC
- Full-time
- Management
- No degree
- Social Work
- Annual leave
- Parental leave
Senior Manager – Contract Management and Performance
Community Housing Ltd —Melbourne VIC
- Full-time
- Administrative experience
- Communication skills
- Negotiation
Quick Apply
Lacoste Armadale POP UP | Assistant Store Manager [6-MONTH FIXED]
Lacoste —Armadale VIC
- Full-time
- Sales
- Employee assistance program
- Employee discount
Quick Apply
State Manager | Red Frogs Victoria & Tasmania
CITIPOINTE EARLY CHILDHOOD EDUCATION & CARE —Melbourne VIC
- Full-time
Management Consulting - Expression of Interest
Grant Thornton Australia —Melbourne VIC
- Full-time
- Master's degree
- Business development
- Business Administration
- Parental leave
- Gym membership
Workforce Mobility Lead
Department of Education —Melbourne City Centre VIC
- Full-time
- Agile
- Communication skills

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senior service delivery manager jobs near hawthorn vic

Home Care Recruitment Team leader

Salveo Care
Ringwood VIC

Quick Apply

Job Details

Full-time
$75,000 - $88,000 a year

Qualifications

Intake
Home care
Driver Licence
Recruiting
Care plans
Leadership
Communication skills

Full Job Description

Job Title: Home Care Recruitment Team Leader

Reporting to: National Program Manager

State: Victoria

Position Summary:

We are seeking a dynamic and experienced Home Care Recruitment Team Leader to spearhead our recruitment and service delivery initiatives across a diverse portfolio of home care services. The successful candidate will be a hands-on leader with a minimum of 3 years of comprehensive experience in the home care sector, demonstrating a proven track record in service delivery, staff recruitment, training, client acquisition, intake assessment, and the strategic deployment of support workers.

This pivotal role will oversee four distinct service delivery accounts: general home care, veteran home care, the Commonwealth Home Support Programme (CHSP), and brokerage services. The ideal candidate will possess an in-depth understanding of the unique requirements and operational nuances of each of these programs and will be responsible for ensuring the delivery of high-quality, person-centered care while driving the growth and development of our dedicated team of support workers.

Key Responsibilities:

Leadership and Team Management:

Lead, mentor, and motivate a team of recruitment and administrative staff to achieve and exceed key performance indicators.
Develop and implement innovative recruitment strategies to attract and retain a high-caliber team of support workers.
Oversee the end-to-end recruitment process, from sourcing and interviewing to onboarding and induction.
Design and deliver comprehensive training programs for new and existing staff, covering all aspects of service delivery, client communication, and systems use.
Foster a positive and collaborative team culture that aligns with the organization's values and commitment to quality care.

Service Delivery and Client Management:

Recruitment of qualified Staff and Support worker, 360 recruitment
Manage the full lifecycle of private and package-funded home care clients, from initial inquiry and intake assessment to the development and implementation of individualized care plans.
Ensure all services are delivered in accordance with the Aged Care Quality Standards and other relevant legislation.
Drive client acquisition through effective marketing, networking, and relationship building with key stakeholders.
Demonstrate a thorough understanding of the Department of Veterans' Affairs (DVA) programs and funding streams.
Oversee the intake and assessment process for veterans, ensuring their specific needs and preferences are met.
Liaise with DVA, ex-service organizations, and other relevant bodies to promote services and ensure seamless care coordination for veterans.
Manage the delivery of CHSP-funded services, focusing on wellness, reablement, and restorative care.
Ensure compliance with all CHSP guidelines and reporting requirements.
Develop and maintain strong relationships with Regional Assessment Services (RAS) and other referral agencies.
Manage relationships with other home care providers, acting as a reliable and efficient brokerage partner.
Ensure the timely and appropriate deployment of our support workers to meet the needs of brokered clients.
Negotiate and manage brokerage agreements to ensure mutually beneficial partnerships.

Operational Management:

Oversee the efficient and effective deployment of support workers across all four service delivery accounts, ensuring optimal client-staff matching and continuity of care.
Conduct regular audits and quality assurance checks to maintain high standards of service delivery and compliance.
Contribute to the development and implementation of policies and procedures to enhance operational efficiency and mitigate risk.
Manage client and staff feedback and complaints in a timely and professional manner, implementing continuous improvement strategies as required.

Qualifications and Experience:

Minimum of three (3) years of direct, hands-on experience in the Australian home care sector.
Demonstrated experience in a leadership or senior coordination role within a home care environment.
Proven experience in all facets of the role, including:
Home care service delivery and coordination.
End-to-end recruitment of care staff.
Development and delivery of training programs.
Successful client acquisition and business development.
Conducting comprehensive intake assessments and care planning.
Strategic deployment and management of support workers.
In-depth knowledge and practical experience working with a variety of funding models, including private funding, Home Care Packages, the Department of Veterans' Affairs (DVA), the Commonwealth Home Support Programme (CHSP), and brokerage arrangements.
Strong understanding of the Aged Care Quality Standards and other relevant industry legislation.
Excellent communication, interpersonal, and leadership skills.
Tertiary qualifications in a relevant field (e.g., Community Services, Health Management, Business) are highly desirable.
A current valid driver's license and access to a reliable vehicle.
A satisfactory National Police Check.

Job Type: Full-time

Pay: $75,000.00 – $88,000.00 per year

Experience:

relevant: 4 years (Required)

Willingness to travel:

25% (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior service delivery manager jobs in hawthorn vic

Home Care Recruitment Team leader

Passenger Services Manager

General Manager

Senior Manager - Service Delivery and Performance

Tech & Product Specialist

Regional Manager

Manager

State Manager

Senior Construction Management Enforcement Officer

Senior Regional Facilities Manager & Vendor Contract Management

Logistics Manager

NEW STORE Sports Direct Department Manager - Broadmeadows

Contract Manager

Senior Capital Works Manager

Senior Manager - Modern Slavery

Senior Manager – Contract Management and Performance

Lacoste Armadale POP UP | Assistant Store Manager [6-MONTH FIXED]

State Manager | Red Frogs Victoria & Tasmania

Management Consulting - Expression of Interest

Workforce Mobility Lead

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