In-Demand Customer service manager Jobs in Burwood, Nsw

Service and Warranty Manager
NEX Building Group —Norwest NSW
- Management
- Leadership
- Communication skills
- Health insurance
- Parental leave
Corporate Services Manager
LUNA Management —Sydney NSW
- $100,000 - $130,000 a year
- Full-time
- Administrative experience
- Bachelor's degree
- In-person
- Parental leave
- Professional development assistance
Quick Apply
12d
Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
11d
Store Manager - Burwood (Mat Leave)
Industrie —Burwood NSW
- $74,000 - $78,000 a year
- Full-time
- Management
- Customer service
- Team management
- Employee discount
Quick Apply
Senior Project Manager
Universal Granite —Prestons NSW
- Full-time
- Management
- Customer service
- Office
Quick Apply
9d
Assistant to Sales Manager
MP Operations —Peakhurst NSW
- From $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Retail Manager
SNOOZE HOMEBUSH —Homebush NSW
- $80,000 - $85,000 a year
- Full-time
- Sales
- Customer service
- Merchandising
Quick Apply
Operations Manager
Butterleaf —Sydney NSW
- $90,000 - $130,000 a year
- Full-time
- Hospitality
- Management
- In-person
Quick Apply
13d
Lacoste Retail Assistant Store Manager | Homebush DFO
Lacoste —Homebush NSW
- Full-time
- Sales
- Employee assistance program
- Employee discount
Quick Apply
Medical Receptionist
QualityCare Family Doctors —Burwood NSW
- Up to $30 an hour
- Part-time
- Medical office experience
- Organisational skills
- In-person
Quick Apply
14d
Christmas Casual Sales Assistant | Prouds Ashfield
Prouds —Ashfield NSW
- $34.89 an hour
- Weekend availability
- Customer service
- On-the-job training
Quick Apply
10d
Office Manager
EzyMart Distribution —Riverwood NSW
- $80,000 - $85,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- In-person
Quick Apply
2d
Office Manager
Workspace365 —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Administrative experience
- No degree
- In-person
Quick Apply
12d
Business Administrator Ashfield, New South Wales
Bupa —Ashfield NSW
- Customer service
- Microsoft Office
- Administrative experience
- Health insurance
- Pet insurance
1d
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Christmas Casual Sales Assistant | Prouds Burwood
Prouds —Burwood NSW
- $34.89 an hour
- Weekend availability
- Customer service
- On-the-job training
Quick Apply
10d
Christmas Casual Sales Assistant | Angus & Coote Burwood
Angus & Coote —Burwood NSW
- $34.89 an hour
- Weekend availability
- Sales
- Customer service
- On-the-job training
Quick Apply
10d
Office Manager
MBA Accountants & Business Advisors Pty Ltd —Hurstville NSW
- $75,000 - $80,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Professional development assistance
Quick Apply
13d
Design Coordinator
King Living —Turrella NSW
- Full-time
- Management
- Microsoft Office
- Manufacturing
Quick Apply

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customer service manager jobs near burwood, nsw

Service and Warranty Manager

NEX Building Group
Norwest NSW

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Employee discount
Gym membership
E-learning courses provided

Qualifications

Management
Residential construction experience
Leadership
Communication skills

Full Job Description

Service & Warranty Manager

Join the leading residential home builder in NSW
Discounts on gym memberships (Fitness Passport), vehicles, appliances and more!
Discount on building a home with any of our building brands!

The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi-residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:

Discount on building a home with any of our building brands (after qualifying period)
Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit!)
Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
AIA Vitality health and wellbeing program
A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
Employee assistance program to support your mental, financial and physical wellbeing
A huge catalogue of online learning and ongoing professional development programs
NAWIC and HIA corporate membership
Attractive remuneration
And so much more!

About the opportunity
We're looking for an experienced Service & Warranty Manager to lead our Service & Warranty Team, ensuring homeowners receive a seamless experience throughout the post-handover, defect and warranty periods while maintaining strong operational outcomes and contractual compliance.

More specifically, you will:

Lead, mentor and develop a team of Handover Supervisors and Servicepersons across the Sydney region, fostering a high-performance and customer-centric culture.
Manage the maintenance workflows, ensuring inspections, repairs and sign-offs are completed within required timeframes.
Monitor maintenance job performance, budgets and outcomes against key service, quality and customer satisfaction KPIs.
Oversee post-practical completion activities to ensure contractual and business obligations are met.
Ensure prompt, professional and effective resolution of escalated service requests, disputes, defects and warranty matters.
Build and maintain strong relationships with trades, suppliers, subcontractors and internal construction teams to ensure service expectations are consistently met.
Conduct regular one-on-one meetings, providing coaching, feedback, development opportunities and clear performance objectives for team members.

About you
You will share a passion for our purpose to be Australia’s number one residential builder and be aligned to our core values. In addition, you will demonstrate:

Proven leadership experience within residential construction industry
Strong knowledge of residential construction practices, building standards, codes and industry tolerances, with the ability to confidently assess and resolve warranty and defect matters.
Strong people management skills with the ability to coach, motivate and hold teams accountable for results.
Demonstrated experience managing customer escalations and resolving complex issues with professionalism and empathy.
Excellent organisational and planning capabilities, with the ability to manage competing priorities and optimise resources.
Strong stakeholder management skills, with the ability to build productive relationships across customers, trades, suppliers and internal teams.
A solutions-focused mindset, exceptional communication skills and a commitment to delivering outstanding customer experiences.

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don’t feel you tick every box, we encourage you to still apply. We’d love to have a chat with you about your career goals.

Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and a pre-employment medical.

Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button (you may be directed to our careers portal which we have kept very quick and simple. Be sure to click submit once you have completed your application). To find out more about NEX Building Group go to NEX Building Group or follow us on LinkedIn

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.

Apply Now

Refine Your Search

customer service manager jobs in burwood, nsw

Service and Warranty Manager

Corporate Services Manager

Operations Manager - NDIS Service Provider

Mortgage Broker

Store Manager - Burwood (Mat Leave)

Senior Project Manager

Assistant to Sales Manager

Retail Manager

Operations Manager

Lacoste Retail Assistant Store Manager | Homebush DFO

Medical Receptionist

Christmas Casual Sales Assistant | Prouds Ashfield

Office Manager

Office Manager

Business Administrator Ashfield, New South Wales

Entry Level Solar Representative - Tele Sales

Christmas Casual Sales Assistant | Prouds Burwood

Christmas Casual Sales Assistant | Angus & Coote Burwood

Office Manager

Design Coordinator

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