In-Demand Trainee service support Jobs in Brisbane, Qld

Trainee Service Support Coordinator
Equans —Capalaba QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
8d
Trainee Administration Assistant
Monadelphous —Brisbane QLD
- Monday to Friday
- Microsoft Office
- Administrative experience
- Data entry
- On-the-job training
Production Technician
Visy —Brisbane QLD
- $110,000 a year
- 12 hour shift
- Forklift
- Manufacturing
- Employee assistance program
Trainee Printer & Photocopier Technician
The Copier Man Pty Ltd —Greater Brisbane QLD
- $51,931.09 - $52,000.00 a year
- Full-time
- Communication skills
- On-the-job training
Quick Apply
11d
Trainee Heavy Vehicle Operator
Team Transport —Brisbane QLD
- Overtime
- Customer service
- No experience needed
- On-the-job training
Trainee Therapist
Brazilian Beauty —Albion QLD
- Nursing
- No experience needed
- Clinic
- Wellness program
Administration Trainee
Goal Indigenous Services —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Apprentice & RTO Administration Coordinator
Sigma Aerospace —Brisbane QLD
- Call employer
- Remote
- Administrative experience
- AI
- Communication skills
- Work from home
- Employee assistance program
Trainee Clinical Coder
Ramsay Health Care —Greenslopes QLD
- Full-time
- Anatomy knowledge
- Referral program
Inbound Customer Service Consultant
Australia Post —Brisbane QLD
- $61,628 - $68,003 a year
- Full-time
- On-the-job training
1d
Trainee Timber Pest Inspector
Rentokil Initial —Brisbane QLD
- $55,000 - $57,000 a year
- Full-time
- Communication skills
- Fuel card
- Employee assistance program
Quick Apply
Youth Worker
Voyages Tourism Australia —Brisbane QLD
- Full-time
- Resort
- Relocation assistance
Business Traineeship
East Coast Apprenticeships —Rochedale QLD
- Full-time
- Customer service
- Front desk
- In-person
- On-the-job training
Quick Apply
3d
Trainee - Pest Control Technician
Rentokil Initial —South Brisbane QLD
- $55,000 - $57,000 a year
- Full-time
- Communication skills
- Fuel card
- Employee assistance program
Quick Apply
Trainee Designer
GR Engineering Services —Brisbane QLD
- AutoCAD
- CAD
- Engineering
- Parental leave
- Employee assistance program
Quick Apply
6d
Trainee Patent Attorney - Mech Engineering
Davies Collison Cave —Brisbane QLD
- Full-time
- Hybrid work
- Doctoral degree
- Writing skills
- Bachelor's degree
- Parental leave
13d
Clinic Manager
Brazilian Beauty —Albion QLD
- Nursing
- No experience needed
- Clinic
- Wellness program
General Surgery Fellow
Queensland Government —Brisbane QLD
- Temporary
- Communication skills
- Employee assistance program
Field Technical Specialist
Abbott Laboratories —East Brisbane QLD
- Full-time
- Sales
- Data entry
- Marketing
9d
Sales Trainee
Sandhills Global, Inc. —Brisbane QLD
- $100,000 - $150,000 a year
- Full-time
- Sales
- Customer service
- Computer skills
- Employee assistance program
Quick Apply

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Trainee Service Support Coordinator

Equans -
Capalaba QLD

Apply Now

Job Details

Full-time | Apprenticeship | Contract
8 days ago

Benefits

On-the-job training

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Senior Secondary Certificate of Education
Education
Business Administration
Business

Full Job Description

Trainee Service Support Coordinator

Offer ID:

87988

Job:

Support Functions / Admin Support

Country:

Australia

Permanent full-time Trainee Service Support Coordinator QLD
Join our Queensland team and enjoy a lengthy career at Equans ANZ – A proud world leader in technical services

About Us

Equans Australia and New Zealand delivers integrated, multi-disciplinary technical solutions and facility management services with the aim to provide superior value to all stakeholders using a using an integrated facilities and project management approach. Find out more about Equans ANZ by visiting equans.com.au.

The primary purpose of this role is to provide full administrative support to the business’ day to day operations and to complete a traineeship in Certificate III in Business Administration. The role be primarily supporting the Fire & Mechanical Services business unit and will also provide secondary support to the Electrical and Communications Division.

Responsibilities

The Trainee Service Support Coordinator is expected to carry out the duties listed below under the supervision of a manager or suitably qualified person:

Customer Service

Professionally answer inbound phone calls and answer queries, take messages or direct calls as appropriate, with a high level of customer service to all internal and external customers.
Monitoring of the Service Inbox (first line of contact for all customer enquiries).

Scheduling and Technician Coordination

Scheduling Technician weekly Preventative Maintenance (PM’) runs.
Raising ‘Do and Charge Calls (D&C’) and scheduling Technicians for all D&C and Quoted Works (‘QU’) - Local and National customers (all repair works).
Updating the ‘On Call Roster’ weekly.
Processing and approving Technician timesheets and escalating to supervisors where required.
Monitoring Technician correct usage of Click FSE (service reports being uploaded to call, timesheets being completed on the call while on the site, etc.

Reporting/Management of Customer Portals/WIP Management

Uploading PM service reports, documentation and invoices to local customer portals/ issuing via email / per customer requirements.
Running decline reports, review and action any issues within the local branch and action call escalation screens.
Reviewing Open Call reports, sending open calls to Technicians to complete, clearing Aged WIP.
Running and distributing Aged WIP, Open Call and Backlog reports for all contracts and driving completion.
Updating customer portals – accepting repair work orders, updating/comments, uploading.

Invoicing

Act as the first point of contact for local contract invoice rejections and resolving issues to get invoices paid.
Invoice all completed PM, CO and QU jobs by end of month.
Handling all credit request queries and obtaining management approval to process and processing all approved local credits.

Subcontractor Management

Issuing monthly POs to subcontractors and scheduling subcontractor PM Calls along with D&C/QU works
Assist with subcontractor invoice processing – vetting, receipting & uploading of reports (issuing invoice to CAPPS on completion).

General
Approving asset captures in Click FSE and managing asset capture processes.

Procuring materials for all repair works (D&C and QU).
Managing all staff inductions and Technician licenses.
Assisting with fleet management.
Ordering and receipting stationary, PPE/Uniforms, logbooks, hire equipment - gas bottles, etc.
Managing inventory / warehouse stock process.
General office administration duties.

Traineeship Responsibilities

Complete all learning modules and assessments required in accordance with the traineeship contract and training plan.
Attend all training as required by the RTO (Registered Training Organisation).
Actively participate in on the job learning and formal training.

Qualifications, Skills & Experience

Level of Education

Year 12 Certificate (Desirable)
Completion of Certificate III in Business Administration or equivalent (Mandatory)

Knowledge, Skills and Experience

Basic Skills in Microsoft Office Suite (Outlook, Word, Excel – Intermediate Skills) (Mandatory)
Ability to understand and follow verbal and written instructions. (Mandatory)
Basic problem solving skills and the ability to take initiative when appropriate (Mandatory)
Ability to plan and prioritise tasks to meet deadlines. (Mandatory)
Customer service orientated.
12 months previous experience in administration (Desirable)

Next steps
If you are interested in this role, please apply with an up-to-date resume.
Please note that we can only accept applications from those with full, unrestricted working rights in Australia.
Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

Place:

Workplace : Capalaba Australia

Apply Now

Refine Your Search

trainee service support jobs in brisbane, qld

Trainee Service Support Coordinator

Trainee Administration Assistant

Production Technician

Trainee Printer & Photocopier Technician

Trainee Heavy Vehicle Operator

Trainee Therapist

Administration Trainee

Apprentice & RTO Administration Coordinator

Trainee Clinical Coder

Inbound Customer Service Consultant

Trainee Timber Pest Inspector

Youth Worker

Business Traineeship

Trainee - Pest Control Technician

Trainee Designer

Trainee Patent Attorney - Mech Engineering

Clinic Manager

General Surgery Fellow

Field Technical Specialist

Sales Trainee

I want to receive the latest job alert for trainee service support in brisbane, qld

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