Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
About the opportunity
Australians are online shopping like never before, so as our Inbound Customer Service Consultant, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world.
Role Details
- Role: Fixed-term full-time (12 months)
- Pay: $61,628 per annum plus 12% superannuation (Trainee level rate). Increase up to $68,003 per annum plus 12% superannuation (base level rate) after three months aggregate employment in any twelve-month period.
- Work Schedule: Enjoy a rotating roster from Monday to Friday, spanning 8am to 8pm, with full-time hours. Rosters provided one month in advance.
- Training: Benefit from extensive training: 4 weeks initially Mon-Fri 9am-5pm, followed by 2-4 weeks of on-the-job training across your rostered hours.
- Hybrid: Once proficient, you'll transition to working from home four days a week, with one day spent in the office for team meetings.
- Location: Our office is conveniently situated in Queen St in the CBD, with easy access to multiple public transport options.
You’ll be
- Answering customers’ calls, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels.
- Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers.
- Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments.
About you
You’re a friendly, enthusiastic and reliable personality, who loves working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.
You’ll also be
- Pretty unflappable, allowing you to calmly resolve customer queries quickly and accurately.
- A true professional – someone who is punctual, reliable and a support for fellow team members.
- Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks.
What else is in it for you?
- Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
- Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
- Opportunities for training, growth and development in customer experience or other areas of the business
- Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected].
