In-Demand Quality team leader Jobs in Brisbane, Qld

Customer Service Manager - Upper Mount Gravatt
Contour Education —Mount Gravatt QLD
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
1d
OSHC Regional Manager - QLD - TeamKids
TeamKids —Brisbane QLD
- $100,000 a year
- Full-time
- Travel reimbursement
- Health insurance
Urgent Care Coordinator | Remote | Full Time
For Health Group —Browns Plains QLD
- Full-time
- Remote
- Organisational skills
- Health insurance
- Dental insurance
OSHC Coordinator | Ashgrove
Helping Hands —Ashgrove QLD
- Up to $46 an hour
- Full-time
- Leadership
- Communication skills
- Paid training
- Health insurance
Quick Apply
OSHC Coordinator | Holland Park
Helping Hands —Holland Park QLD
- Up to $46 an hour
- Full-time
- Leadership
- Communication skills
- Paid training
- Health insurance
Quick Apply
Team Leader
Queensland Government —Brisbane QLD
- Temporary
9d
OSHC Coordinator | Chapel Hill
Helping Hands —Chapel Hill QLD
- Up to $47.70 an hour
- Full-time
- Leadership
- Communication skills
- Paid training
- Health insurance
Quick Apply
Quality Assurance Coordinator - Food Safety
Endeavour Foundation —Wacol QLD
- Up to $71,000 a year
- Full-time
- Communication skills
- Health insurance
- Parental leave
Manager, Capability Programs Unit - Centre for Leadership Excellence
Queensland Government —Brisbane QLD
- Research
- Administrative experience
- Analysis skills
12d
Expense Support Officer
Anglicare Southern Queensland —Fortitude Valley QLD
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Health insurance
- Work from home
Contract Manager - University of Queensland St Lucia
Quayclean —Saint Lucia QLD
- Full-time
- University
- Leadership
- Communication skills
- Employee assistance program
Test Lead
Auto & General Holdings —Toowong QLD
- Management
- No degree
- Software development
- Work from home
- Parental leave
Quick Apply
Coles Merch
BIG Brand Influence Group —Chermside QLD
- $34.34 an hour
- Monday to Friday
- Planograms
- POS
- Organisational skills
Quick Apply
General Hand - Retail Installation - Chermside, QLD
Credo —Chermside QLD
- $39 - $49 an hour
- Urgently hiring
- Carpentry
- Power tools
- In-person
Quick Apply
3d
Team Leader Trace Evidence
Queensland Government —Brisbane QLD
- Management
- Conflict management
- Leadership
12d
Facilities Coordinator
BGIS —Brisbane Airport QLD
- $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
2d
Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions
ISS —Brisbane QLD
- $120,000 - $150,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Program Manager - Employment & Training
Kurbingui Youth & Family Development —Zillmere QLD
- $63 - $65 an hour
- Full-time
- CPR Certification
- First Aid Certification
- No degree
- Parental leave
- Employee assistance program
Quick Apply
1d
Planner Scheduler | Mon-Fri | Full-Time | Brisbane, QLD
Sodexo —Brisbane QLD
- $95,000 - $97,090 a month
- Full-time
- Hybrid work
- Microsoft Excel
- Maintenance
- Microsoft Office
Quick Apply
Team Manager
The Arnott's Group —Virginia QLD
- Night shift
- Manufacturing
- Leadership
- Communication skills
- Parental leave
- Gym membership

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Customer Service Manager - Upper Mount Gravatt

Contour Education -
Mount Gravatt QLD

Quick Apply

Job Details

Full-time
$85,000 a year
1 day ago

Benefits

Employee assistance program

Qualifications

Customer service
Senior Secondary Certificate of Education
Quality assurance
Education
Leadership

Full Job Description

Be the ultimate custodian of the Contour Campus experience ️

We are looking for a superstar full time Campus Leader (Customer Service Manager) for our Upper Mount Gravatt campus. At Contour our Campus Leaders hold full ownership of the assigned campus, ensuring it operates with uncompromising excellence across every dimension of student, parent, and tutor experience. You will lead and develop their campus experience team, safeguard operational discipline, and drive continuous improvement so that their campus is a model of “The Contour Standard.” This role is not only about managing day-to-day campus operations; it is about creating a living, breathing environment where students thrive, parents trust, and tutors excel.

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

Campus Ownership: Take full accountability for the success of the campus, ensuring it is consistently safe, well-organised, and ready to deliver an elite experience every day.
Team Leadership & Development: Lead, coach, and develop the campus Service Team to become high-performing operators who consistently deliver excellence.
Experience Stewardship: Safeguard the entire on-campus student and parent journey (from the very first trial, to the hundredth Contour class) ensuring every touchpoint feels seamless, supportive, and delightful.
Operational Excellence: Oversee all core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, daily service operations across phone, email, and text) and ensure flawless execution through disciplined systems and standards.
Walk-In & Student Support Oversight: Ensure the team consistently provides clear, empathetic, and accurate support to walk-ins and students/parents before or after class, turning questions and doubts into moments of trust and confidence.
Trial Experience & Conversion: Oversee the trial experience end-to-end, from preparation and delivery of trial packs to ensuring every trial interaction (including on-the-spot bookings) is exceptional and maximises the likelihood of conversion.
Tutor Enablement: Build trusted relationships with tutors, ensuring their classroom environment, resources, and tech is always prepared and supported to the highest standard.
Workflow & Process Improvement: Identify gaps, inefficiencies, and opportunities for improvement, and embed solutions that elevate both campus efficiency and student experience.
Standards & Quality Assurance: Regularly audit campus operations, student experience touchpoints, and team performance to ensure uncompromising adherence to Contour standards.
Campus Representation: Act as the campus’s champion within Contour, communicating insights, escalating campus-specific issues, and upholding brand standards.
Crisis & Issue Management: Lead confidently in moments of disruption, ensuring quick resolution while protecting the student experience.

What You Will Bring

Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
Team Leadership – Guides, supports, and develops service team.
On-Campus Commitment – Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
Communication – Clear, empathetic, and professional with students, families & team members.
Operational Discipline – Keeps systems, processes, and standards on track.
Problem Solving – Handles issues calmly and decisively.
Continuous Improvement – Always finding ways to work smarter and deliver better.
Energy & Presence – Brings positivity and sets the tone on campus.
Accountability – Owns outcomes and drives campus excellence.
Long-Term Mindset – Willing to grow with the team and brand.
Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

The opportunity to own your campus and deliver the Contour standards of excellence
Autonomy and trust, your ideas and improvements will be heard and implemented
Close collaboration with senior leaders in a non-corporate, high-impact environment
Deeply meaningful work, supporting students and families through important moments
Opportunity for career development to progress as the organisation grows
Competitive salary ($85,000 AUD + super) plus flexibility, extra leave, EAP access, and lifestyle perks

How to Apply
If you've led a team before and know what it takes to make every customer interaction feel personal, we'd love to hear from you.

Application Process

Submit your application
Shortlisted candidates will complete a video interview and behavioural assessment
Attend a in person interview

Quick Apply

Refine Your Search

quality team leader jobs in brisbane, qld

Customer Service Manager - Upper Mount Gravatt

OSHC Regional Manager - QLD - TeamKids

Urgent Care Coordinator | Remote | Full Time

OSHC Coordinator | Ashgrove

OSHC Coordinator | Holland Park

Team Leader

OSHC Coordinator | Chapel Hill

Quality Assurance Coordinator - Food Safety

Manager, Capability Programs Unit - Centre for Leadership Excellence

Expense Support Officer

Contract Manager - University of Queensland St Lucia

Test Lead

Coles Merch

General Hand - Retail Installation - Chermside, QLD

Team Leader Trace Evidence

Facilities Coordinator

Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions

Program Manager - Employment & Training

Planner Scheduler | Mon-Fri | Full-Time | Brisbane, QLD

Team Manager

I want to receive the latest job alert for quality team leader in brisbane, qld

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