In-Demand Head of product operations Jobs in Brisbane, Qld

Head of Customer Service and Operations
TAL —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick Apply
9d
Head of Finance
Askable —Fortitude Valley QLD
- Microsoft Excel
- ERP systems
- Research
- Commuter assistance
- Annual leave
Head of Responsible Wagering
Picklebet —Newstead QLD
- Full-time
- Writing skills
Quick Apply
12d
Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ
Amazon Web Services Australia Pty Ltd —Brisbane QLD
- Full-time
- AWS
- Bachelor's degree
- No degree
Senior Account Manager - QLD
Saputo Inc. —Brisbane QLD
- Full-time
- Management
- Sales
- Business development
1d
Technical Product Manager
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Research
- AI
- Communication skills
- Work from home
Finance Manager
Integria —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- AI
- Leadership
- Employee discount
Production Coordinator
Opella Healthcare Group —Virginia QLD
- 12 hour shift
- Microsoft Office
- Manufacturing
- Communication skills
Fleet Allocator
Cement Australia —Brisbane QLD
- $400 - $600 a day
- Weekend availability
- ERP systems
- Microsoft Office
- Communication skills
- Health insurance
- Work from home
Executive Assistant
SunPork Group —Eagle Farm QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Head of Transport Industry, ANZ Public Sector Industry Business Development Team
Amazon Web Services Australia Pty Ltd —Brisbane QLD
- Full-time
- Serving
- Business development
- Analysis skills
Client Services Team Coordinator
Construction Sciences —Tingalpa QLD
- $65,000 - $80,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Parental leave
- Employee assistance program
Quick Apply
7d
Data Analyst - Technology Enablement
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Work from home
- Gym membership
7d
Business Development Lead
Avis Budget Group —Eagle Farm QLD
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Work from home
- Employee discount
Quick Apply
Logistics & Demand Planner
Yara —Brisbane QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Management Accountant
The Arnott's Group —Virginia QLD
- Microsoft Excel
- Management
- Analysis skills
- Free parking
- Free food
Maintenance Planner
Boral —Brisbane QLD
- Full-time
- Microsoft Excel
- Microsoft Office
- Employee assistance program
Home Service Provider Transformation Lead
Allianz —Brisbane QLD
- Full-time
- Management
- Construction experience
- Leadership
Rip Curl Casual Sales Assistant: Brisbane DFO
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Brisbane Airport QLD
- Weekend availability
- Sales
- Employee discount
14d
Quality Control Manager- Brendale DC
4WD SUPACENTRE —Brendale QLD
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick Apply
8d

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Head of Customer Service and Operations

TAL -
Brisbane QLD

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Insurance services

Qualifications

Customer service
Leadership
Workday

Full Job Description

Company Description

Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle
Every project you undertake will directly contribute to creating a positive impact on the lives of those who need it most.
Open to candidates located in Melbourne, Brisbane or Sydney who are passionate about driving transformation, leading high performing teams and delivering exceptional customer outcomes.

For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do.

At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.

Job Description

At TAL, we’re committed to helping Australians live better lives by protecting what matters most. As Head of Customer Service and Operations, you’ll lead a critical function that supports our Direct and ALSL customers, shaping their experience across a substantial and strategically important portfolio. Through a significant transformation journey, you’ll help create simpler, smarter and more connected customer experiences while fostering a high-performing culture. This is an opportunity to make a lasting impact for customers, employees and the business by helping deliver on TAL’s purpose and future vision.

In this role you will:

Lead customer service, retention and operations performance across TAL Direct and ALSL, delivering outstanding customer, people and commercial outcomes.
Drive the ALSL Heritage Transformation and future operating model, creating a simpler, more efficient customer experience.
Shape and execute strategic initiatives that balance business growth, operational excellence and customer needs.
Improve retention, service and operational performance through continuous optimisation, innovation and digital enablement.
Build strong partnerships across the business to remove barriers, align stakeholders and accelerate results.
Develop high-performing leaders and teams, fostering a culture of accountability, engagement and continuous improvement.

Qualifications

Bring extensive leadership experience in customer service, contact centre or operations environments, with a track record of leading large teams to deliver strong customer and business outcomes.
Lead transformation with confidence, successfully guiding teams through change while maintaining performance, engagement and customer focus.
Translate strategy into action, using sound judgement and practical problem-solving to deliver meaningful business results.
Build trusted relationships across a diverse stakeholder group, influencing outcomes through collaboration and partnership.
Develop and inspire leaders, fostering an inclusive, high-performing culture where people can grow, succeed and do their best work.
Embrace innovation and continuous improvement, leveraging technology, digital solutions and new ways of working to enhance customer and operational outcomes.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Quick Apply

Refine Your Search

head of product operations jobs in brisbane, qld

Head of Customer Service and Operations

Head of Finance

Head of Responsible Wagering

Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ

Senior Account Manager - QLD

Technical Product Manager

Finance Manager

Production Coordinator

Fleet Allocator

Executive Assistant

Head of Transport Industry, ANZ Public Sector Industry Business Development Team

Client Services Team Coordinator

Data Analyst - Technology Enablement

Business Development Lead

Logistics & Demand Planner

Management Accountant

Maintenance Planner

Home Service Provider Transformation Lead

Rip Curl Casual Sales Assistant: Brisbane DFO

Quality Control Manager- Brendale DC

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