Full-Time | Brisbane Head Office | Onsite
At 4WD Supacentre, we're passionate about helping everyday Australians explore more of the great outdoors for less.
From rooftop tents and camping gear to recovery equipment, fridges and 12V accessories, quality is at the heart of everything we do. We're looking for an experienced Quality Control Manager to lead our overseas supplier quality program, drive continuous improvement, reduce warranty costs and ensure our products consistently meet the high standards our customers expect.
If you're commercially minded, analytical and experienced in supplier quality management, this is an exciting opportunity to make a real impact across our growing product range.
As our Quality Control Manager, you'll play a critical role in managing supplier quality performance while working closely with Product Development, Purchasing and Operations teams.
Your responsibilities will include:
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Managing relationships with overseas manufacturers and suppliers.
- Driving supplier quality improvements across existing and new product ranges.
- Reviewing supplier performance using quality, warranty and operational data.
- Leading supplier corrective action programs and monitoring outcomes.
- Managing the end-to-end supplier claims process and warranty recoveries.
- Negotiating supplier replacement percentages and commercial quality outcomes.
- Analysing warranty trends and identifying opportunities to reduce product defects.
- Overseeing spare parts ordering and availability to support warranty and operational requirements.
- Leading and developing the Supplier Claims Officer.
- Preparing supplier performance reports and recommendations for senior leadership.
- Collaborating with internal stakeholders to improve supplier performance and product quality.
We're looking for someone who enjoys solving problems, building supplier relationships and using data to improve business performance.
You'll ideally have:
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Experience in supplier quality, quality assurance, manufacturing or product quality management.
- Strong commercial negotiation and supplier management skills.
- Experience managing warranty claims, supplier recoveries or quality investigations.
- Strong analytical skills with the ability to interpret quality and warranty data.
- Excellent communication and stakeholder management skills.
- Experience leading or mentoring team members.
- Strong organisational skills with the ability to manage multiple priorities.
- A continuous improvement mindset with strong attention to detail.
- Be part of one of Australia's fastest-growing outdoor adventure retailers.
- Work with a passionate and supportive team.
- Opportunity to influence product quality across a national business.
- Career development and leadership opportunities.
- Staff discounts across our extensive product range.
- Free onsite parking.
- Competitive salary package.
If you're passionate about supplier quality, continuous improvement and delivering outstanding products to customers, we'd love to hear from you.
Apply now and help us continue delivering quality products that inspire Australia's next adventure.
4WD Supacentre is one of Australia's leading and fastest growing omni-channel retailers. We are a family-operated business that specialises in outdoor recreation and lifestyle products. Our people are passionate about the outdoors and the lifestyle that we can bring to our customers and the community.
