In-Demand customer insights analyst Jobs in brisbane, qld

Senior Customer Insights Analyst
Compass Group Australia —Cannon Hill QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Analytics
8d
Junior Business Analyst
Followmont Transport —Brisbane QLD
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
14d
Customer Targeting and Performance Analyst
Bank of Queensland —Newstead QLD
- Full-time
- SQL
- Parental leave
- Employee assistance program
Fraud and Scams Operations Analyst
Bank of Queensland —Newstead QLD
- Full-time
- Parental leave
- Employee assistance program
3d
Commercial Performance and Insight Analyst
Virgin Australia —Brisbane QLD
- Full-time
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- Microsoft Powerpoint
- Microsoft Excel
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- Work from home
IDT Business & Data Analyst
Mercy Community Service —Brisbane QLD
- Computer science
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iSelect —Brisbane QLD
Operations Analyst - Planning
Dragonfly —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Data Analyst
Auto & General Holdings —Brisbane QLD
- Azure
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- AWS
Quick Apply
2d
Data Analyst
Coles Group —Mount Gravatt QLD
- Full-time
- Data analysis skills
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- Free parking
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Data Analyst, Risk
Binance —Brisbane QLD
- Full-time
- Remote
- Data analysis skills
- SQL
- Bachelor's degree
Quick Apply
Analyst - Financial Analysis
Toll Group —Brisbane QLD
- Full-time
- Microsoft Excel
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Research Analyst UX
Auto & General Holdings —Toowong QLD
- Data analysis skills
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Quick Apply
Data Analyst
Wenco (a Hitachi Construction Machinery subsidiary) —Brisbane QLD
- Full-time
- English
- SQL
- Analysis skills
Quick Apply
Arena Analyst
Northrop Grumman —Fortitude Valley QLD
- Analysis skills
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7d
Senior Analyst Operation Risk
Great Southern Bank —Brisbane QLD
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Financial Viability Analyst
Equifax —Brisbane QLD
- Full-time
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Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane
Deloitte —Brisbane QLD
- Communication skills
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8d
Market & Data Analyst
BDO —Brisbane QLD
- Full-time
- CRM software
- Azure
- DevOps
- Health insurance
- On-the-job training
Principal Business Analyst
Alliance Airlines —Pinkenba QLD
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
2d

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customer insights analyst jobs near brisbane, qld

Senior Customer Insights Analyst

Compass Group Australia -
Cannon Hill QLD

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Job Details

Full-time
8 days ago

Qualifications

Power BI
Microsoft Excel
Tableau
Qualtrics
Analytics

Full Job Description

Senior Customer Insights Analyst
This role can be based in Perth, Melbourne, Sydney or Brisbane

Reporting to the new Strategic Insights and Customer Voice Manager
Hybrid working model (2 days working from home & 3 days working in the office)
Customer Experience (CX) – Growth team, delivering our Voice of the Customer program

At Compass Group, our people nourish the bodies and minds of thousands every day through food and support services that promote health and wellbeing. We create meaningful connections across Australia, with a footprint designed so our people, communities, and planet can thrive now and into the future.

We're seeking a Senior Customer Insights Analyst to play a key role in shaping how we understand and act on customer and employee feedback across Compass Group Australia.

The Opportunity

This position sits within our Customer Experience (CX) – Growth team, supporting the delivery of our Voice of the Customer (VoC) program. You'll transform data into meaningful insights that drive operational performance, improve customer experience, and support client retention and growth across diverse sectors.

What You’ll Be Doing

Analyse customer and employee feedback (quantitative & qualitative) to identify trends, risks, and opportunities
Own survey design, deployment and reporting within Qualtrics (or similar platforms)
Translate complex data into clear, actionable insights and compelling storytelling
Deliver dashboards, reports, and presentations to internal stakeholders (GMs, Managers, site teams)
Present insights to clients, supporting experience improvement and commercial outcomes
Contribute to cross-sector insights across healthcare, education, corporate, offshore & remote and more
Support qualitative research initiatives (e.g. interviews, focus groups)
Help drive a data-led culture and position Compass as a thought leader in customer experience

About You

5+ years' experience in customer insights, market research, or data analytics
Strong experience with quantitative and qualitative research methodologies
Proficiency in Qualtrics or similar survey platforms
Experience with data visualisation tools (Power BI, Tableau, or advanced Excel)
Ability to translate data into clear, actionable business insights
Confident communicator with strong stakeholder engagement and presentation skills
High attention to detail and strong problem-solving capability
Comfortable working across multiple sectors and fast-paced environments

Desirable:

Experience with text analytics or sentiment analysis
Exposure to hospitality, catering, or service-based industries

Why Join Us

Be part of a national CX function driving business growth
Work across diverse industries and high-profile clients
Influence decision-making through data and insight-led storytelling
Support a business committed to innovation, client success and employee experience

If you're passionate about turning data into meaningful insights and influencing real business outcomes, we'd love to hear from you.

Why Compass Group

Be part of Australia's largest food and support services company. You'll work across iconic venues and leading workplaces, partnering with experts in culinary, technology and sustainability to deliver experiences people love. We offer scale, career pathways, and the autonomy to shape strategies that deliver meaningful, measurable growth.

The Benefits

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or [email protected]

Apply Now

Refine Your Search

customer insights analyst jobs in brisbane, qld

Senior Customer Insights Analyst

Junior Business Analyst

Customer Targeting and Performance Analyst

Fraud and Scams Operations Analyst

Commercial Performance and Insight Analyst

IDT Business & Data Analyst

Product Analyst

Operations Analyst - Planning

Data Analyst

Data Analyst

Data Analyst, Risk

Analyst - Financial Analysis

Research Analyst UX

Data Analyst

Arena Analyst

Senior Analyst Operation Risk

Financial Viability Analyst

Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane

Market & Data Analyst

Principal Business Analyst

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