In-Demand Condition monitoring Jobs in Brisbane, Qld

Member Services Specialist
Virgin Australia —Brisbane QLD
- Full-time
- Remote
- Management
- Customer service
- Salesforce
- Work from home
- Employee assistance program
5d
EOI - Airline Operations Roles
Texel Air Australasia —Ascot QLD
- Weekend availability
- Microsoft Office
- Analysis skills
Contract Administrator (ANZSCO 511111)
Prekaro Projects —Morningside QLD
- $80,000 - $150,000 a year
- Full-time
- Construction site
- Office
- Microsoft Office
Quick Apply
3d
Payables Officer
G.James —Brisbane QLD
- Urgently hiring
- Microsoft Excel
- ERP systems
- Microsoft Office
- Health insurance
4d
Workplace Rights Advisor
Australian Council of Trade Unions (ACTU) —Brisbane QLD
- From $133,418.22 a year
- Weekend availability
- Analysis skills
- Communication skills
7d
Platform Operation Lead
Infosys —Brisbane QLD
- $150,742 - $171,215 a year
- Azure
- SQL
- AWS
- Health insurance
- Parental leave
UG HME Systems Specialist – Africa & Middle East
Barrick Gold Corporation —Brisbane QLD
- Full-time
- Management
- Engineering
- ERP systems
Service Desk Manager
First Focus —Brisbane QLD
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Intake Administration Officer
Anglicare Southern Queensland —Eight Mile Plains QLD
- $35.65 an hour
- Full-time
- Remote
- CRM software
- Business Administration
- Business
- Health insurance
- Work from home
Field Service Technician (FIFO)
Enerflex —Eagle Farm QLD
- $47.91 - $52.96 an hour
- Full-time
- Computer skills
- In-person
- Leadership
- Employee assistance program
- Referral program
Quick Apply
13d
Accommodation Services Officer
Queensland Government —Brisbane QLD
- First Aid Certification
- Conflict management
- Computer skills
12d
Quality Assurance Officer - Afternoon Shift
Lite n’ Easy —Banyo QLD
- Contract
- Communication skills
Quick Apply
Complex Support Worker - Woolloongabba & Surrounds
Spinal Life Australia —Woolloongabba QLD
- Weekend availability
- Working with children
- Nursing
Quick Apply
Machine Operator
Jobstar Pty LTD —Redbank QLD
- Weekend availability
- Communication skills
Planner
Downer Group —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Engineering
14d
Senior Vendor Adviser
Queensland Rail —Brisbane QLD
- Contract
- Management
- Recruiting
- Negotiation
- Employee assistance program
4d
Quality Assurance and Improvement Lead
Anglicare Southern Queensland —Fortitude Valley QLD
- Full-time
- Remote
- Health insurance
- Work from home
ICT Business Consultant
Ausde Migration and Investment Group Pty Ltd —Brisbane QLD
- $80,000 - $85,000 a year
- Full-time
- In-person
Quick Apply
6d
Procurement Partner | Brisbane
Thermo Fisher Scientific —Brisbane QLD
- Full-time
- Management
- Sales
- Master's degree
- Parental leave
- Employee assistance program
Senior Project and Policy Officer
Queensland Government —Brisbane QLD
- Overtime
6d

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condition monitoring jobs near brisbane, qld

Member Services Specialist

Virgin Australia -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
5 days ago

Benefits

Work from home
Employee assistance program
Insurance services

Qualifications

Management
Customer service
Salesforce
Amadeus
Communication skills

Full Job Description

Member Services Specialist

510006

Brisbane, QLD, Australia

Full-Time (Permanent)

Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful from dream holidays and upgrades to retail, fuel, and everyday perks.

The Member Services Specialist plays a pivotal role within the Velocity Member Services team, supporting the smooth day‑to‑day operation of the Velocity Membership Contact Centre (MCC). This role provides hands‑on operational and administrative support across the Member Services function and partners closely with the Leader, Member Services to help manage MCC resources, performance and workforce activity in real time.

As a subject matter expert, you’ll help ensure the contact centre is fully prepared for both minor and major program changes impacting the Velocity Frequent Flyer program. You’ll also be responsible for driving continuous improvement and operational efficiencies across the Contact Centre, helping to enhance the member experience, reduce handling times and continually lift overall service performance.

Key Responsibilities

In this varied and influential role, you’ll support the smooth running and continuous improvement of our Velocity Member Contact Centre by:

Supporting real-time management of MCC resources, performance and workforce planning
Acting as a subject matter expert for Velocity program changes that impact the contact centre
Driving operational efficiencies and continuous improvement to enhance member experience
Monitoring service levels, SLAs and productivity across calls, email and back office functions
Partnering closely with our offshore BPO to ensure performance, compliance and governance standards are met
Providing insights and reporting to support data led decision making
Supporting change readiness initiatives and cascading updates to frontline teams
Collaborating with teams across Contact Centres, Digital, IT, Operations and Velocity

You’ll be great in this role if you:

We’re looking for someone who combines strong contact centre knowledge with a genuine customer mindset. You’ll ideally have:

3+ years’ experience in a contact centre or customer service operations environment
Solid understanding of contact centre performance metrics and workforce management principles
Strong written and verbal communication skills, with the ability to influence a range of stakeholders
A proactive, improvement focused mindset with sound judgement under pressure
Confidence working with third party service providers
A collaborative approach and the ability to build strong relationships

Nice to have:

Experience in aviation, travel or loyalty programs
Exposure to platforms such as Sabre, Amadeus, Salesforce or Genesys
Experience in large, multi‑site or offshore contact centre operations

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
Flexible working arrangements (including work hours and work from home)
Discounts on travel insurance, car hire, accommodation and experiences worldwide
Discounted Virgin Australia Lounge membership
Hospitality, retail, technology, beauty services and wellness discounts
Wellness support, including the betterme digital wellbeing platform
A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. .

Apply Now

Refine Your Search

condition monitoring jobs in brisbane, qld

Member Services Specialist

EOI - Airline Operations Roles

Contract Administrator (ANZSCO 511111)

Payables Officer

Workplace Rights Advisor

Platform Operation Lead

UG HME Systems Specialist – Africa & Middle East

Service Desk Manager

Intake Administration Officer

Field Service Technician (FIFO)

Accommodation Services Officer

Quality Assurance Officer - Afternoon Shift

Complex Support Worker - Woolloongabba & Surrounds

Machine Operator

Planner

Senior Vendor Adviser

Quality Assurance and Improvement Lead

ICT Business Consultant

Procurement Partner | Brisbane

Senior Project and Policy Officer

I want to receive the latest job alert for condition monitoring in brisbane, qld

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