In-Demand Patient services coordinator Jobs in Blacktown, Nsw

Rostering Coordinator
National Disability and Mental Health Services —Liverpool NSW
- $36.00 - $38.65 an hour
- Full-time
- Management
- Customer service
- Office
Quick Apply
7d
Clinical Trials Coordinator
NSW Health —Blacktown NSW
- $44.28 - $58.91 an hour
- Temporary
- Organisational skills
- Communication skills
1d
Senior Clinical Trials Coordinator (Health Manager Lvl 2) - Cardiology - Temp PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $57.62 - $67.98 an hour
- Part-time
- Management
- No degree
- Leadership
- Annual leave
- Parental leave
Patient Coordinator
Dental Boutique —Liverpool NSW
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick Apply
9d
Fracture Liaison Coordinator (Clinical Nurse Specialist Gde 2, Physiotherapist Lvl 3) - Rheumatology Department - Perm FT/PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $58.95 - $64.88 an hour
- Part-time
- Clinic
- Analysis skills
- Patient care
- Annual leave
- Parental leave
Centre Coordinator - OOSH / OSHC (Kings Langley)
Wesley Mission —Kings Langley NSW
- Full-time
- Microsoft Office
- Working with children
- First Aid Certification
- Employee assistance program
10d
Fracture Liaison Coordinator (Clinical Nurse Specialist Gde 2, Physiotherapist Lvl 3) - Rheumatology Department - Perm FT/PT
NSW Health —Liverpool NSW
- $58.95 - $64.88 an hour
- Part-time
- Clinic
- Analysis skills
- Patient care
- Annual leave
- Parental leave
Front Desk Receptionist Dental and orthodontics
Smiles & Faces Orthodontics —Blacktown NSW
- $30 - $40 an hour
- Part-time
- Customer service
- Medical office experience
- No experience needed
- Employee discount
- Professional development assistance
Quick Apply
12d
Senior Clinical Trials Coordinator (Health Manager Lvl 2) - Cardiology - Temp PT
NSW Health —Liverpool NSW
- $57.62 - $67.98 an hour
- Part-time
- Management
- No degree
- Leadership
- Annual leave
- Parental leave
14d
Literacy Instructor - Willmot Public School
Rev. Bill Crews Foundation —Blacktown NSW
- $42.00 - $43.49 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance program
Quick Apply
Physiotherapist (Female Arabic speaking)
MoveWell Allied Health —Liverpool NSW
- $110 - $130 an hour
- CPR Certification
- First Aid Certification
- Communication skills
- Travel reimbursement
Quick Apply
5d
Dental Receptionist | Merrylands | Casual
For Health Group —Merrylands NSW
- Customer service
- Communication skills
Dental Receptionist & Practice Coordinator
Dental Care Centre —Fairfield NSW
- $40 - $45 an hour
- Full-time
- Medical office experience
- Front desk
- Computer skills
Quick Apply
8d
Practice Coordinator
VetPartners —Lane Cove NSW
- Weekend availability
- Clinic
- Budgeting
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Aboriginal Cultural Capability Facilitator
NSW Health —Sydney Olympic Park NSW
- $114,251 - $134,809 a year
- Full-time
- No degree
- AI
- Travel reimbursement
9d
Operations Manager - Outpatients
NSW Health —Kingswood NSW
- $114,251 - $134,809 a year
- Full-time
- Management
- Education
- No degree
- Employee assistance program
11d
Associate Director Virtual Clinical Care Centre
NSW Health —Sydney Olympic Park NSW
- $175,250 - $209,681 a year
- Full-time
- Remote
- AI
- Leadership
- Negotiation
- Travel reimbursement
Dental Front Office Coordinator
Blaxland Dental —Penrith NSW
- $30 - $45 an hour
- Part-time
- Sales
- Medical office experience
- Clinic
- Employee discount
- Professional development assistance
Quick Apply
Aged Care Support Worker (MUST SPEAK TURKISH)
Rose Aged Care Services —Lidcombe NSW
- $34.10 - $38.11 an hour
- Day shift
- CPR Certification
- First Aid Certification
- No degree
Quick Apply
Dental Assistant / Receptionist / Coordinator - Orthodontics
Glow Orthodontics —Burwood NSW
- $35 - $36 an hour
- Full-time
- Hybrid work
- Customer service
- Front desk
- Medical terminology
- Work from home
Quick Apply

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Rostering Coordinator

National Disability and Mental Health Services -
Liverpool NSW

Quick Apply

Job Details

Permanent | Full-time
$36.00 - $38.65 an hour
7 days ago

Qualifications

Management
Customer service
Microsoft Office
Community Services
Diploma
Communication skills
Office experience

Full Job Description

Job Title

Rostering Coordinator

You can also list it on Indeed as:

Rostering Coordinator

Company

National Disability and Mental Health Services — NDMHS

Location

Penrith / Western Sydney NSW
Office-based role with regular phone communication with participants, families and staff

Employment Type

Full-time preferred

About NDMHS

National Disability and Mental Health Services, also known as NDMHS, is a registered NDIS provider supporting people with disability and mental health needs. We provide person-centred supports that respect participant choice, dignity, independence and safety.

Our slogan is:

Your life, Your choice, Our support.

We are looking for a reliable and organised Service Coordinator to manage rostering, incoming phone calls, shift coverage, participant-worker matching and day-to-day service communication.

This role is ideal for someone who is confident on the phone, organised, calm under pressure and willing to learn the NDIS service environment.

Position Purpose

The Service Coordinator is responsible for rostering, shift coverage, staff availability, participant-worker matching, incoming phone call triage, service-related communication, basic participant support coordination and support worker follow-up.

This role is central to making sure participants receive consistent and suitable supports.

Key ResponsibilitiesRostering and Shift Coverage

Create and maintain participant rosters.
Allocate shifts to suitable support workers.
Fill vacant shifts and manage last-minute cancellations.
Monitor staff availability and update the rostering system.
Manage staff sick calls, shift swaps and urgent roster changes.
Reduce missed shifts and improve service continuity.
Notify participants, families and staff of roster changes.
Escalate major roster gaps to the Director.

Incoming Calls and Client Communication

Answer incoming business phone calls.
Triage calls and identify whether they relate to rostering, service delivery, intake, complaints, incidents, accounts or general enquiries.
Action roster-related calls directly.
Record important calls and actions in the relevant system or call register.
Redirect enquiries to the correct person where required.
Escalate complaints, incidents or safeguarding concerns immediately.
Maintain a professional and respectful communication style with participants, families, staff and stakeholders.

Participant-Worker Matching

Match workers to participants based on needs, preferences, location, availability, skills and suitability.
Consider participant preferences, gender preference, personality match and risk level.
Avoid rostering workers to supports they are not trained or suitable for.
Arrange meet and greets where required.
Support continuity of regular workers where possible.

Service Delivery Support

Support the smooth delivery of participant services.
Make sure workers understand shift expectations and participant needs.
Follow up participant or family concerns about roster or service quality.
Communicate changes in participant needs to the Director, Compliance Coordinator and Accounts & Services Coordinator where required.
Assist with basic service reviews and service updates.

Support Worker Coordination

Follow up support worker lateness, cancellations and availability changes.
Provide basic shift instructions and service updates to staff.
Monitor shift note completion and follow up missing or poor-quality notes.
Report staff performance concerns to the Director and Compliance Coordinator.
Support new workers with practical information about shifts and participant routines.

SIL and Daily Service Coordination

Assist with SIL house rostering and daily coordination where required.
Monitor house roster gaps, staff suitability and urgent daily issues.
Escalate SIL concerns to the Director.
Support communication between support workers, participants, families and office staff.

Selection CriteriaEssential

Strong organisation and time-management skills.
Confident phone manner.
Good communication skills with participants, families and staff.
Ability to stay calm when dealing with urgent roster changes.
Ability to use computer systems, emails and rostering software.
Ability to follow procedures and escalate serious matters.
Good problem-solving skills.
Ability to manage competing priorities.
Ability to maintain confidentiality.
Current NDIS Worker Screening Check or willingness to obtain.
Current police check or willingness to obtain.
Right to work in Australia.

Desirable

Experience in rostering, scheduling or service coordination.
Experience in NDIS, disability, mental health, aged care or community services.
Experience using ShiftCare or similar rostering software.
Understanding of participant choice and control.
Experience communicating with support workers, participants, families or support coordinators.
Certificate or diploma in community services, disability, mental health, business administration or similar.

The Right Person Will Be

Reliable and punctual.
Calm and patient.
Confident speaking on the phone.
Organised and practical.
Good at solving problems quickly.
Respectful towards participants and staff.
Able to manage pressure without becoming reactive.
Willing to learn and follow NDMHS systems.
Able to communicate clearly and professionally.

Reporting Line

This role reports directly to the Director.

The role works closely with the Compliance Coordinator and Accounts & Services Coordinator.

How to Apply

Please apply with your resume and a short cover letter explaining your experience with rostering, service coordination, customer service or working in the disability/community services sector.

Pay: $36.00 – $38.65 per hour

Application Question(s):

Do you have experience working in the NDIS, disability, mental health, aged care or community services sector?
Are you comfortable using computer systems, emails and online records?
What interests you about working with NDMHS?
Are you available to work from our Penrith/Western Sydney office?
Do you have experience with rostering, scheduling or handling high-volume phone calls?

Work Location: In person

Quick Apply

Refine Your Search

patient services coordinator jobs in blacktown, nsw

Rostering Coordinator

Clinical Trials Coordinator

Senior Clinical Trials Coordinator (Health Manager Lvl 2) - Cardiology - Temp PT

Patient Coordinator

Fracture Liaison Coordinator (Clinical Nurse Specialist Gde 2, Physiotherapist Lvl 3) - Rheumatology Department - Perm FT/PT

Centre Coordinator - OOSH / OSHC (Kings Langley)

Fracture Liaison Coordinator (Clinical Nurse Specialist Gde 2, Physiotherapist Lvl 3) - Rheumatology Department - Perm FT/PT

Front Desk Receptionist Dental and orthodontics

Senior Clinical Trials Coordinator (Health Manager Lvl 2) - Cardiology - Temp PT

Literacy Instructor - Willmot Public School

Physiotherapist (Female Arabic speaking)

Dental Receptionist | Merrylands | Casual

Dental Receptionist & Practice Coordinator

Practice Coordinator

Aboriginal Cultural Capability Facilitator

Operations Manager - Outpatients

Associate Director Virtual Clinical Care Centre

Dental Front Office Coordinator

Aged Care Support Worker (MUST SPEAK TURKISH)

Dental Assistant / Receptionist / Coordinator - Orthodontics

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