In-Demand Data specialist Jobs in Bella Vista, Nsw

Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
Environmental Scientific Consultant
CETEC Pty Ltd —Naremburn NSW
- $80,000 - $90,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick Apply
Pre-Contracts Engineer
VINCI —Macquarie Park NSW
8d
Assistant Accountant
Interspan Pty Ltd —Chatswood NSW
- $80,000 - $940,000 a year
- Full-time
- Hybrid work
- Management
- Work from home
- Parental leave
Quick Apply
5d
Supply Chain Specialist
Coregas —Yennora NSW
- $90,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Parental leave
- Employee discount
Quick Apply
2d
Workforce Analytics Specialist
BaptistCare —Norwest NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- Analytics
1d
Business Development Manager
UPS —Rydalmere NSW
Campaign Executive
Metcash —Macquarie Park NSW
- Annual leave
- Parental leave
10d
Project Engineer
TransGrid —Eastern Creek NSW
- No degree
- Parental leave
Marketing Specialist
Leaders Care —Kellyville Ridge NSW
- $80,000 a year
- Full-time
- Marketing
- Research
- Bachelor's degree
Quick Apply
12d
CRO Strategist
Inchcape —Norwest NSW
- Communication skills
- Analytics
4d
Project Assistant
JYCP Trading Pty Ltd T/as Homewyse —Silverwater NSW
- $55,000 - $60,000 a year
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Engineering
Quick Apply
Technical Product Specialist- Sales & Regulatory Affairs
Sci-Chem International Pty Ltd —Prestons NSW
- $83,000 - $90,000 a year
- Full-time
- Management
- Sales
- Bachelor's degree
Quick Apply
6h
Workforce Analytics Specialist
Baptistcare WA —Norwest NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- Analytics
1d
Customer Delivery Specialist
King Living —Smithfield NSW
- Full-time
- ERP systems
- Warehouse
- AI
Quick Apply
Learning Coordinator, Fulfillment Center Learning & Development - New Site
Amazon Commercial Services Pty Ltd —Horsley Park NSW
- 8 hour shift
- Microsoft Excel
- Management
- Leadership
Portfolio and Reporting Specialist
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- Analysis skills
- AI
- Work from home
Fracture Liaison Coordinator (Clinical Nurse Specialist Gde 2, Physiotherapist Lvl 3) - Rheumatology Department - Perm FT/PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $58.95 - $64.88 an hour
- Part-time
- Clinic
- Analysis skills
- Patient care
- Annual leave
- Parental leave
Quality Compliance Specialist
SydWest Multicultural Services —Blacktown NSW
- $95,000 - $110,000 a year
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- SharePoint
- Work from home
- Parental leave
1d
Senior Officer - Resilience - Urban Climate Resilience Program
Australia Red Cross —Blacktown NSW
- Full-time
- Hybrid work
- Management
- No degree
- Communication skills
- Annual leave

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Customer Experience (CX) Strategist Position

ALC Group
Strathfield South NSW

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Company car
Employee mentoring program
Employee discount
Gym membership
Professional development assistance
Free food
Free drinks

Qualifications

Looker
Hospitality
Salesforce
Qualtrics
Agile
Financial services
HubSpot
Google Analytics
Communication skills
Analytics

Full Job Description

Help thousands of Australians get out of debt and back on their feet. Reshape how three established finance brands look after their customers.

About us

ALC Group is a multi-brand financial services organisation with more than 30 years of experience supporting Australians through complex financial situations.

Our group operates across consumer and commercial lending, debt solutions, and specialist finance services. We are fully licensed, highly rated by customers, and trusted by tens of thousands of Australians nationwide.

Many of our customers come to us during periods of financial stress or uncertainty. We pride ourselves on delivering support with empathy, professionalism, and care.

The role

We're hiring our first dedicated Customer Experience Strategist - someone to own the end-to-end journey across all three brands and make every touchpoint sharper, kinder, and more effective.

This is a strategic and hands-on role. You'll work directly with the CEO, marketing, operations, and case management to:

● Map the full customer journey for each brand - from first ad click to post-loan relationship

● Identify and remove friction points (drop-off in applications, dead spots in communications, anywhere we lose customers)

● Build and run a Voice of Customer program (NPS, CSAT, qualitative interviews, post-call surveys)

● Redesign onboarding, in-process communications, and post-completion follow-ups

● Improve the hardship and difficult-conversation experience - this is a regulated industry and how we handle these moments matters enormously

● Use data to spot patterns and prioritise what to fix next

● Work cross-functionally with marketing on landing pages, with operations on application flow, and with case managers on customer interactions

● Develop retention and re-engagement strategies for customers who didn't convert first time

You'll be the customer's voice inside the business.

What you'll bring

Essential:

● 3+ years in a CX, customer journey, service design, or related strategic role

● A track record of measurable improvement - reduced churn, lifted NPS, improved conversion, faster resolution times

● Strong communicator - able to talk to a CEO, a case manager, and a frustrated customer with equal confidence

● Comfortable with data and analytics - you don't need to be a data scientist, but you should know how to read a funnel report and ask the right questions

● Empathy. This is non-negotiable. Our customers are often stressed, embarrassed, or scared. Their experience starts with how we make them feel

● Self-starter - this is a new role, so you'll need to scope and priorities your own work

Nice to have (not required):

● Experience in financial services, lending, or any regulated industry

● Familiarity with hardship, debt management, or consumer credit frameworks

● Tools: Salesforce, HubSpot, Hotjar, Qualtrics, Looker / Google Analytics

● Service design / journey mapping qualifications (Forrester CX, NN/g, IDF, etc.)

● Background in customer-facing roles earlier in your career (the best CX people have done time at the coalface)

We're more interested in how you think than where you've worked. If you've improved a customer experience anywhere - retail, hospitality, healthcare, SaaS - and you can show us how, we want to hear from you.

Why join us

● Real impact: You're not optimising someone's checkout flow for shoes. You're improving how people navigate genuine financial stress

● Established but agile: 30+ years of history, but a modern, lean team that moves fast and makes decisions

● Direct access: You'll work with the CEO and have real authority to drive change

● Growth runway: This is the founding CX role. Get it right and the function grows with you

● Three brands, one team: Diverse customer types and product mixes mean you'll never get bored

● Hybrid flexibility: We value office time but trust adults to manage their own schedules

● Modern technology and support: You'll collaborate closely with our in-house full-stack development team and have access to our state-of-the-art proprietary CRM platform, designed to provide deep customer insights and data-driven intelligence. This powerful combination of technology, support, and innovation will equip you with the tools and resources needed to create exceptional customer experiences, drive strategic improvements, and make a real impact across the business.

How to apply

Send us:

Your CV
A short cover note (not a generic template) telling us about a customer experience you've personally improved, what changed, and how you measured it. One page is plenty.

ALC Group is an equal opportunity employer. We welcome applications from people of all backgrounds and life experiences.

Pay: $80,000.00 – $100,000.00 per year

Benefits:

Company car
Employee discount
Employee mentoring program
Free drinks
Free food
Gym membership
Professional development assistance

Work Location: Hybrid remote in Strathfield South NSW 2136

Quick Apply

Refine Your Search

data specialist jobs in bella vista, nsw

Customer Experience (CX) Strategist Position

Environmental Scientific Consultant

Pre-Contracts Engineer

Assistant Accountant

Supply Chain Specialist

Workforce Analytics Specialist

Business Development Manager

Campaign Executive

Project Engineer

Marketing Specialist

CRO Strategist

Project Assistant

Technical Product Specialist- Sales & Regulatory Affairs

Workforce Analytics Specialist

Customer Delivery Specialist

Learning Coordinator, Fulfillment Center Learning & Development - New Site

Portfolio and Reporting Specialist

Fracture Liaison Coordinator (Clinical Nurse Specialist Gde 2, Physiotherapist Lvl 3) - Rheumatology Department - Perm FT/PT

Quality Compliance Specialist

Senior Officer - Resilience - Urban Climate Resilience Program

I want to receive the latest job alert for data specialist in bella vista, nsw

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