In-Demand Business support Jobs in Banyule, Vic

Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Paid training
Office/Accounts Administrator
Outright IT —Knoxfield VIC
- $15,106 - $22,659 a year
- Part-time
- Management
- Administrative experience
- Data entry
Quick Apply
Service Coordinator -NDIS Provider
Provider Service Pty Ltd —Sunshine VIC
- $51,856.45 - $70,000.00 a year
- Part-time
- Microsoft Office
- Administrative experience
- QuickBooks
Quick Apply
10d
Australian Open 2027 Workforce, Muster Room & Check In Team Roles
Compass Group Australia —Melbourne VIC
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
Operations & Accounts Coordinator – Part-Time
High Vision Renovation —Preston VIC
- $61,888.42 - $103,624.71 a year
- Part-time
- Management
- Administrative experience
- Computer skills
Quick Apply
11d
Quality Assurance Rater - English (Australia)
TELUS Digital —Bulleen VIC
- $23 an hour
- Management
- Research
- Analysis skills
Quick Apply
Senior International Student Recruitment Officer ( Education Counsellor)
Global Select Education and Migration Services —Melbourne VIC
- $26.50 - $29.00 an hour
- 8 hour shift
- Education
- In-person
- Professional development assistance
- Referral program
Quick Apply
12d
Digital Content Creator / Social Media & Videography
APMG Services —Chirnside Park VIC
- $80,500 a year
- Full-time
- In-person
Quick Apply
Support Worker - Part Time
Omni-Care —Heidelberg VIC
- From $36.23 an hour
- Part-time
- Nursing
- Customer service
- Education
- Travel reimbursement
- COVID-19 protective measures
Quick Apply
1d
Project Administrator
HERMESVILLA PTY LTD —Boronia VIC
- $78,000.00 - $102,758.12 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
IEA Employment Consultant- Preston
APM Employment Services —Preston VIC
- Full-time
- Sales
- Business development
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
10d
Business Services Officer
SEAGA Group Australia Pty. Ltd. —Campbellfield VIC
- $55,000 - $70,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Opportunities for advancement
Quick Apply
Administrative Office Assistant
Low Cost Housing Pty Ltd —Coburg VIC
- $30 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
8d
Christmas Casual Sales Assistant | Prouds Greensborough
Prouds —Greensborough VIC
- $34.89 an hour
- Weekend availability
- Customer service
- On-the-job training
Quick Apply
8d
Community Support Worker
Complete Nursing and Home Care Pty. Ltd. —Melbourne VIC
- $80,000 a year
- Full-time
- CRM software
- CPR Certification
- First Aid Certification
- Travel reimbursement
- Parental leave
Quick Apply
Contract Administrator
JDB Group Pty Ltd —Melbourne VIC
- Up to $85,000 a year
- Full-time
- Analysis skills
- No degree
- Computer skills
- Employee discount
Quick Apply
Media and Communications Officer
Aussie Broadband —Melbourne VIC
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Parental leave
Accounts Receivable Officer
Fine Foods —Coburg North VIC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Management
- ERP systems
Quick Apply
NDIS Admin & Client Officer
Enhanced Ability Behaviour Support Pty Ltd —Melbourne VIC
- $34.44 - $36.81 an hour
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick Apply
4d
Assistant Property Manager
VICPROP —Sunshine VIC
- From $50,000 a year
- Temporary
- In-person
- Marketing
- Employee discount
- Free food
Quick Apply
4d

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Customer Service Agent

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Paid training
Group activities

Qualifications

Microsoft Excel
Customer service
Communication skills

Full Job Description

Are you an agile multi-tasker with a passion for delivering exceptional customer experiences? We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Agent. In this fast-paced position, you will serve as a vital, empathetic voice for customers of renowned Australian Bank - resolving account queries live on our desktop systems and protecting their accounts when security matters arise.

Key Details

Full-time (38 hours per week), working 5 days per week across a 7-day operation between 8am to 8pm.
- Roster Parameters: Full availability required across a 7-day operational window between 8:00 AM and 8:00 PM. (Rosters are fixed once assigned but subject to client demand, with a minimum of 2 weeks' notice provided for any shift adjustments).
Melbourne CBD (Latrobe Street), conveniently located a 5-minute walk from Flagstaff Station
Starting 28th September 2026.
Fixed Term Contract Ending: 27th September 2026 with possibility to extend
The Training & Hybrid Blueprint:
- Day 1: Attend on-site at our La Trobe Street office to collect your secure corporate laptop hardware assets.
- Days 2–10: Complete 9 days of comprehensive, fully paid training delivered completely remotely (Monday to Friday, between 9:00 AM to 5:30 PM).
- Go-Live Week: Complete your first week of live phone production on-site in the office with dedicated floor walkers and support , before graduating to a flexible hybrid work-from-home schedule.
Australian based role.

The Role

As a Customer Service Agent, your primary objective is to deliver world-class service on all inbound and select outbound calls. You will efficiently handle crucial card security tasks (stopping/reissuing lost/stolen cards and processing unauthorised transaction disputes) alongside essential account maintenance duties, such as arranging payments, updating details, issuing statements, and changing PINs. Providing accurate, timely responses with respect and empathy is paramount, as you document all interactions and strive for excellent customer satisfaction on every call.

Key Responsibilities:

Comprehensive Account Management: Handle general everyday banking inquiries, including checking account balances, processing statements, managing account fees, updating contact details, and resetting digital passwords.
Card Critical & Dispute Resolution: Act quickly on card security queues to stop and reissue lost or stolen cards, lodge formal disputes for unauthorized transactions, and educate customers on their account rights
Live System Documentation: Navigate multiple software windows simultaneously (including telephony, customer databases, and scheduling platforms) to accurately capture and log interaction notes live with zero after-call wrap-up time.
Process Adherence: Ensure "first-time correctness" by applying correct processes and completing required checks.
Adherence & Quality Compliance: Follow all established banking policies, privacy guidelines, and performance metrics (such as NPS, compliance, and transfer rates) to ensure first-time correctness.
Collaboration: Work with Team Leaders and support functions like QA and Training to improve customer outcomes.

What you’ll bring

Valued Backgrounds: Previous customer service experience in Contact Centres, Banking, Finance, Insurance, Utilities, or corporate environments is highly valued.
Technical Agility: Strong computer literacy with the ability to type accurately while actively listening and navigating across multiple digital tabs.
Resilience & Focus: The stamina to thrive in a high-volume, 99% call occupancy environment where phone interactions are back-to-back throughout the day.
Communication Excellence: Proficient verbal and written communication skills with a focus on active listening and building rapid rapport.
Holiday Availability: Full commitment to the contract duration through December 31st, 2026. Due to the critical nature of the seasonal holiday surge, extended leave blocks cannot be accommodated, and availability to work rostered public holidays at a premium pay rate is required.
Ability to take coaching feedback and apply it consistently to improve performance.

Why Join Us?

Elite Performance Rewards: Excel on your campaign metrics and compete for our massive monthly center prizes! The top three performing agents each month take home an extra $700 (1st Place), $600 (2nd Place), and $500 (3rd Place) in net cash value!
Full Wellbeing Benefits: Access our comprehensive, unlimited mental health and well-being platform (Sonder) to empower your personal and professional balance.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
Participate in fun group activities like Pizza/takeout days, Office Pyjama days, celebrate holidays/festivals in the office with food and games.
Respectful, inclusive, and ethical workplace culture that values integrity and honesty.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

business support jobs in banyule, vic

Customer Service Agent

Office/Accounts Administrator

Service Coordinator -NDIS Provider

Australian Open 2027 Workforce, Muster Room & Check In Team Roles

Operations & Accounts Coordinator – Part-Time

Quality Assurance Rater - English (Australia)

Senior International Student Recruitment Officer ( Education Counsellor)

Digital Content Creator / Social Media & Videography

Support Worker - Part Time

Project Administrator

IEA Employment Consultant- Preston

Business Services Officer

Administrative Office Assistant

Christmas Casual Sales Assistant | Prouds Greensborough

Community Support Worker

Contract Administrator

Media and Communications Officer

Accounts Receivable Officer

NDIS Admin & Client Officer

Assistant Property Manager

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