In-Demand It onsite support engineer, level 2 Jobs in Adelaide, Sa

IT Onsite Support Engineer, Level 2 - Concept Data
Lyra Technology Group —Eastwood SA
- Full-time
- Azure
- Management
- Software troubleshooting
Quick Apply
1d
ICT Systems Engineer
BAE Systems —Edinburgh SA
- Full-time
- Computer Science
- Engineering
- In-person
10d
IT Service Desk Technician
FYFE —Greater Adelaide SA
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Parental leave
- Employee assistance program
Senior Desktop Support Engineer
Brennan IT —Greater Adelaide SA
- Full-time
- Azure
- Customer service
- Microsoft Office
Loss Prevention Officer/Security Officer Full Time
Baaz Security Services —Greater Adelaide SA
- From $54,293.72 a year
- Part-time
- Customer service
- In-person
- Communication skills
Quick Apply
1d
Software Engineer I
Flywire —Greater Adelaide SA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- English
- Employee stock purchase plan
Quick Apply
6d
Service Desk Engineer, Level 2 - Concept Data
Lyra Technology Group —Adelaide SA
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
Quick Apply
4d
Customer Support Specialist
TeamViewer Germany GmbH —Adelaide SA
- Sales
- English
- Analysis skills
Quick Apply
Software Engineer
Amentum —Blair Athol SA
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Project Manager - ICT
BAE Systems —Edinburgh SA
- Full-time
- Hybrid work
- Communication skills
11h
Test Engineer - Adelaide
Gaming Laboratories International —Greater Adelaide SA
- $37.23 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer Science
6d
Expressions of Interest - First Nations Careers at Accenture
Accenture —Greater Adelaide SA
- Full-time
- On-the-job training
APPRENTICE ELECTRICIAN
CME —Clarence Gardens SA
- On call
- CPR Certification
- Communication skills
- Opportunities for advancement
Backpackers Wanted! Travel Australia, make friends!
Aus Solar Co —Greater Adelaide SA
- $30 - $40 an hour
- Full-time
- Hospitality
- Sales
- Customer service
Quick Apply
Wait Staff
400 Gradi Norwood —Norwood SA
- Up to $33.85 an hour
- Weekend availability
- Serving
- Hospitality
- Customer service
- Employee discount
Quick Apply
Position Title: Aged or Disabled Carer (Disability Support Worker)
Essence Support Services Pty Ltd —Mawson Lakes SA
- $78,000 - $88,000 a year
- Weekend availability
- CPR Certification
- First Aid Certification
- In-person
Quick Apply
Enterprise Service Desk Analyst
Housing Choices Australia —Greater Adelaide SA
- $90,468 - $98,636 a year
- Full-time
- Azure
- Customer service
- No degree
- Annual leave
- Parental leave
Quick Apply
13d
Senior Business Analyst, APS6, Data, Digital and Technology
Australian Competition & Consumer Commission (ACCC) —Greater Adelaide SA
- $102,947 - $115,384 a year
- Part-time
- Research
- Organisational skills
5h
Linux Systems Engineer
BAE Systems —Edinburgh SA
- Full-time
- Administrative experience
- Agile
- Communication skills
- Relocation assistance
3h
Senior User Experience Designer, APS6, Data, Digital and Technology
Australian Competition & Consumer Commission (ACCC) —Greater Adelaide SA
- $102,947 - $115,384 a year
- Part-time
- Leadership
- Communication skills
5h

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IT Onsite Support Engineer, Level 2 - Concept Data

Lyra Technology Group
Eastwood SA

Quick Apply

Job Details

Permanent | Full-time
1 day ago

Qualifications

Azure
Management
Software troubleshooting
Technical support
Driver Licence
Virtualisation
IT support
Security
Intune
Help desk

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our Operating Companies, Concept Data is looking for an experienced IT Onsite Support Engineer to join their Adelaide team.

This is an excellent opportunity for an experienced IT professional with 3+ years' experience in an MSP, IT services or technical support environment who enjoys working directly with clients and solving a wide range of technical challenges.

As an Onsite Support Engineer, you will provide professional and responsive technical support to Concept Data's SME clients, both onsite and remotely. You will troubleshoot and resolve technical issues, perform infrastructure maintenance and deployments, support client technology environments and contribute to a consistently positive client experience.

You will work closely with the Service Desk, Projects, Account Management and senior engineering teams, giving you exposure to managed services, cloud technologies, cybersecurity, compliance and project delivery

Responsibilities

Provide onsite and remote technical support to SME clients, diagnosing and resolving hardware, software, networking, Microsoft 365 and business application issues.
Respond promptly to critical incidents, including site-down issues requiring onsite attendance.
Install, configure and maintain approved hardware, software and peripheral devices.
Complete workstation rollouts, hardware replacements, user transitions and infrastructure maintenance.
Perform approved software updates, maintenance activities and assigned project tasks.
Liaise with internet, telecommunications and other external providers to resolve client issues.
Manage support tickets from acknowledgement through to resolution or escalation, ensuring all work and technical findings are accurately documented.
Maintain accurate time entries and ensure billable work is correctly allocated.
Communicate clearly and professionally with clients, providing practical guidance and user support where appropriate.
Identify recurring technical issues, security risks and opportunities to improve client environments.
Follow approved security, change management, access and risk management processes.
Work collaboratively with internal technical teams and escalate complex issues when required.

Skills

3+ years' experience in an MSP, IT services or technical support environment.
Strong experience with Microsoft 365 and Microsoft Windows desktop environments.
Strong troubleshooting skills across hardware, software, networking and internet connectivity.
Experience providing onsite technical support and working directly with SME clients.
Experience using service management or ticketing systems and maintaining accurate technical documentation.
Excellent customer service, communication, problem-solving and time-management skills.
Ability to work independently at client sites while collaborating effectively with technical teams.
Current Australian Driver's Licence.
Australian Citizenship or Permanent Residency.

Desirable:

Experience working within a Managed Service Provider environment.
Exposure to Microsoft Intune, Entra ID, Azure and Windows Server.
Knowledge of backup, endpoint security, virtualisation and network technologies.
Experience with workstation deployments, infrastructure upgrades and small project activities.
Microsoft or other relevant industry certifications.
Ability to identify technology risks and client improvement opportunities.

Benefits

Ongoing professional development and certification opportunities.
Exposure to managed services, cloud technologies, cybersecurity, compliance and project delivery.
The opportunity to work alongside experienced technical and business specialists.
A varied role supporting a diverse range of SME client environments.
Flexible work arrangements.
A supportive team environment focused on continuous learning and improvement.
The opportunity to make a genuine impact on client technology environments and service experience.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

it onsite support engineer, level 2 jobs in adelaide, sa

IT Onsite Support Engineer, Level 2 - Concept Data

ICT Systems Engineer

IT Service Desk Technician

Senior Desktop Support Engineer

Loss Prevention Officer/Security Officer Full Time

Software Engineer I

Service Desk Engineer, Level 2 - Concept Data

Customer Support Specialist

Software Engineer

Project Manager - ICT

Test Engineer - Adelaide

Expressions of Interest - First Nations Careers at Accenture

APPRENTICE ELECTRICIAN

Backpackers Wanted! Travel Australia, make friends!

Wait Staff

Position Title: Aged or Disabled Carer (Disability Support Worker)

Enterprise Service Desk Analyst

Senior Business Analyst, APS6, Data, Digital and Technology

Linux Systems Engineer

Senior User Experience Designer, APS6, Data, Digital and Technology

I want to receive the latest job alert for it onsite support engineer, level 2 in adelaide, sa

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