- Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
- Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
- Do you want to be part of a team that expertly delivers easy to use and reliable technology solutions that help ACCC and business teams in meeting their objectives.
Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.
We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.
Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.
What you will do as the Senior User Experience (UX) Designer
We are looking for a designer who combines deep UX expertise with curiosity, initiative and the ability to identify and craft opportunities across all parts of the project lifecycle. The role requires strong user advocacy, excellent communication skills, empathy, strategic thinking, and a commitment to agile and human-centred design principles and practices.
As a Senior User Experience (UX) Designer, you will:
- Lead end-to-end human-centred design activities, including user research, discovery, journey mapping, wireframing, prototyping, usability testing and final design delivery.
- Champion user needs and influence product direction by identifying opportunities, uncovering insights and translating complex problems into simple, intuitive experiences.
- Provide expert advice and thought leadership on user experience, accessibility, usability, service design and emerging design practices.
- Manage multiple priorities in a fast-paced environment while building trusted stakeholder relationships and delivering high-quality outcomes.
About you
In order to succeed in the role, you will have:
- Human-Centred Design (HCD) & UX Expertise: Demonstrated experience leading user research, discovery, journey mapping, wireframing, prototyping, usability testing and the delivery of user-centred digital products.
- Strategic Thinking & Initiative: Ability to identify opportunities, challenge assumptions, navigate ambiguity and independently drive meaningful improvements that create measurable impact.
- Stakeholder Engagement & Collaboration: Proven ability to build strong relationships, influence decision-making and work effectively with users, product owners, developers and senior stakeholders.
- Accessibility & Design Standards: Experience applying WCAG accessibility standards, usability best practices and design systems to create inclusive, compliant and high-quality user experiences.
- Project & Workload Management: Ability to manage competing priorities, shifting requirements and multiple workstreams while maintaining quality and delivery outcomes.
The preferred applicant will be required to obtain and maintain a security clearance at the Baseline level. For information about the security clearance process, please refer to the AGSVA website.
The following job specific criteria are also highly desirable:
- Experience with design tools such as Figma and developing design systems.
- Relevant tertiary qualifications, at least 3 years’ experience and/or experience working within the APS.
To find out more about us and the role, please read the Candidate Kit.
How to apply
You will be asked to answer two behavioural questions (refer to the Candidate Kit) and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum).
Salary: APS6 $102,947 - $115,384 (plus 15.4% superannuation)
Contact Officer: Stacey Sterland, [email protected]
Applications Close: 11:00pm (AEST), Sunday 13 September 2026
