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Organisational Change Support Officer

CYOS Solutions -
Canberra ACT

Quick Apply

Job Details

Contract
$90 - $110 an hour
1 day ago

Qualifications

Organisational skills
Data collection
Communication skills

Full Job Description

Application closing date: Wednesday, 24 June 2026 • 11:59pm, Canberra time

Estimated start date: Monday, 27 July 2026

Location of work: ACT

Working arrangements: Hybrid working arrangements will be considered with a typical 3 days in the office and 2 days working from home.

Length of contract: 12 months

Extension term: 2x 12 months

Security clearance: Must be able to obtain Baseline clearance

Rates: $90 - $110 per hour (inc. super)

The Department of Veterans' Affairs (DVA) supports those who serve or have served in defence of our nation and their families. DVA is committed to delivering high-quality, client-focused services that improve health, wellbeing and independence.

The Prioritise Veterans' Wellness and Treatment Program is delivering enhanced capabilities to support veterans' health through modern, evidence-based therapies, treatment pathways, and rehabilitation services.

This work requires coordinated change across DVA systems, processes, workforce capability, and engagement with the veteran community and service providers.

The Change Support Officer provides operational and delivery support to the Change Manager, contributing to the successful planning and implementation of change activities across the program.

The role supports stakeholder engagement, communications, training coordination, and benefits tracking. It also plays a key role in ensuring DVA staff and the veteran community are informed, prepared, and supported through program changes.

The position works with moderate direction and exercises sound judgement in managing competing priorities and delivering high-quality outputs.

Key duties may include, but are not limited to:

1. Change Planning and Impact Support

Support the development and maintenance of change management plans and artefacts.
Assist in conducting change impact assessments across business areas and stakeholder groups.
Maintain registers (e.g. change impacts, risks, issues, stakeholders) and tracks progress.
Contribute to readiness activities and deployment planning.

2. Stakeholder Engagement Support

Assist in identifying and mapping stakeholders across DVA, service providers, and the veteran community.
Support delivery of stakeholder engagement activities, including workshops, forums, and consultations.
Liaise with stakeholders to gather feedback and support relationship management.
Ensure stakeholder information is accurately captured and reflected in planning.

3. Benefits Management Support

Assist in the development and maintenance of the Benefits Realisation Plan.
Support collection and tracking of benefit data and performance measures.
Help prepare reports on benefits progress and risks to achievement.
Work with business areas to gather evidence of benefits realisation.

4. Communications Support

Draft and coordinate communication materials for internal and external audiences, including:
- Staff updates, newsletters, and intranet content
- Stakeholder communications and fact sheets
- Veteran-facing materials explaining changes to services
Ensure communications are clear, consistent, and aligned with DVA messaging.
Support communication scheduling and distribution across channels.
Monitor feedback and contribute to continuous improvement.

5. Training and Capability Support

Assist in training needs analysis and coordination of training activities.
Support development of training materials such as guides, presentations, and eLearning content.
Coordinate training logistics, scheduling, and attendance tracking.
Collect and analyse training feedback to inform improvements.

6. Governance, Reporting and Team Support

Prepare reports, briefings, and updates for the Change Manager and program leadership.
Maintain documentation and records in line with DVA governance requirements.
Support program reporting cycles, including status update coordination, and secretariat services for Working Group and Delivery Committee fora.
Contribute to a collaborative team environment and support continuous improvement initiatives.

Essential Criteria

Change Management and Project Support Skills
- Experience supporting change management or project delivery activities.
- Ability to develop and manage documentation, registers, and plans.
- Strong organisational skills and attention to detail.
Stakeholder Engagement and Communication
- Well-developed communication skills, including the ability to prepare clear written materials.
- Ability to build effective working relationships with internal and external stakeholders.
- Experience supporting engagement activities and responding to stakeholder needs.
Delivery and Results Focus
- Ability to manage competing priorities and deliver high-quality work to deadlines.
- Experience supporting reporting, data collection, or performance tracking.
- Strong problem-solving skills and initiative.
Learning and Capability Support
- Experience supporting training coordination or development activities.
- Ability to translate information into practical learning materials or guidance.
- Commitment to supporting capability uplift and continuous improvement.
Working Collaboratively
- Demonstrated ability to work effectively as part of a team.
- Willingness to support others, share knowledge, and contribute to a positive team culture.
- Commitment to APS Values and DVA's culture.

HOW TO APPLY

Please provide an updated CV (a maximum of 3-5 pages) to reflect your suitability to the role based on the job description. You will also need to complete a response to the Essential and Desirable criteria above in a summary no more than 5000 characters in total.

Quick Apply

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