Client Experience Officer Opportunity
The Difference You Make Matters. Administration With Purpose.
Do you thrive on helping people, creating positive experiences, and keeping things running smoothly behind the scenes? Are you looking for a role where you're more than just an administrator - where you're an essential part of a team that changes lives every day?
At OnePointHealth, we believe outstanding client care starts long before someone enters a treatment room. It begins with a warm welcome, a supportive conversation, and a seamless experience from the very first interaction.
We're excited to welcome a Full-Time Client Experience Officer to join our growing team in Penrith.
Why Join OnePointHealth?
At OnePointHealth, our administration team is at the heart of everything we do. As the first point of contact for our clients, you'll play a vital role in creating positive experiences and helping people access the care and support they need.
OnePointHealth has been globally certified as a Great Place to Work®, based on feedback from our team and the culture we've proudly built together. We ranked #2 in Healthcare businesses in Australia and #16 across all industries. This recognition reflects our commitment to creating a workplace where people feel supported, respected, connected, and empowered to do their best work.
You'll be joining a team that genuinely cares about one another, celebrates wins together, and works toward a shared purpose: helping people live healthier, happier lives.
How You’ll Make an Impact
As a Client Experience Officer, you'll be the friendly face and trusted voice that helps clients feel welcomed, supported, and confident throughout their healthcare journey.
Your role will include:
- Creating exceptional client experiences from the first phone call through to ongoing care.
- Managing appointments and supporting smooth day-to-day clinic operations.
- Assisting clients with Medicare, NDIS, private health, and other funding pathways.
- Supporting our psychologists with calendar management.
- Helping maintain efficient systems and processes that allow our clinicians to focus on delivering quality care.
- Building strong relationships with clients, families, referrers, and community partners.
- Contributing ideas to improve service delivery and client experience across the business.
Every interaction you have will help make healthcare more accessible, welcoming, and positive for the people we serve.
We're Looking for Someone Who Is
A Natural People Person - warm, approachable, and passionate about helping others.
Highly Organised - able to juggle multiple tasks while staying calm and focused.
A Strong Communicator - confident speaking with clients, families, clinicians, and stakeholders.
A Team Player - enjoys working collaboratively and contributing to a positive workplace culture.
Detail-Oriented - understands that small details can make a big difference.
Positive and Reliable - someone who takes pride in their work and brings a can-do attitude to every day.
More Than a Job - A Workplace That Values You
At OnePointHealth, we believe great workplaces are built by investing in great people.
- Paid Parental Leave - because family comes first!
- Get paid to learn - CPD every 6 weeks during work hours.
- Wellbeing check-ins - because your health and happiness matter too.
- Private Health Insurance discounts - healthy perks for a healthier you.
- Access to in-house services - enjoy discounted Podiatry, Massage Therapy, Dietetics, and more.
- Employee Assistance Program - support whenever you need it.
- Wellbeing Week - a whole week dedicated to you and the team.
- Personal wellbeing resources - grow, recharge, and thrive.
Most importantly, you'll be part of a team that recognises the important role administration professionals play in helping clients access life-changing healthcare.
Ready to Join Us?
If you're looking for a role where you can build meaningful relationships, contribute to a positive team culture, and make a genuine difference in people's lives every day, we'd love to hear from you.
Apply today and become part of a team that's passionate about helping people thrive.
Essential Requirements
- Minimum 2+ years of experience in a client-facing allied-health receptionist role (preferably supporting psychologists).
- Familiar with supporting clients under Medicare, Private Health, NDIS, and other funding bodies.
Work Location: In person
