Coordinate operations, systems and contractors in a fast-paced role supporting essential communications services nationwide.
WHY BAI COMMUNICATIONS
It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.
We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.
As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.
Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.
Discover more through BAI360, our virtual tour platform.
LET’S EXPLORE THE ROLE
As a Service Support Coordinator, you’ll play a pivotal role in keeping our operations running smoothly by connecting teams, systems, suppliers and contractors across the business.
Working within the Service Assurance team, you’ll provide hands-on coordination and administrative support across projects, maintenance activities and business operations. From managing procurement and financial processes to supporting team logistics and systems, your work will directly contribute to operational efficiency and service delivery outcomes.
This is a varied, fast-paced role where no two days are the same—ideal for someone who thrives on organisation, collaboration and making things happen behind the scenes.
This role requires 5 days in the office but we are flexible with start/end times within a 7.6 hour day.
Key Responsibilities:
- Coordinate projects including purchasing, contractor engagement and sourcing of materials
- Manage maintenance schedules and ensure activities are delivered within required timeframes
- Process purchase orders, invoices and accrual reporting in line with financial procedures
- Maintain accurate asset, training and operational records across systems
- Act as a key point of contact linking internal teams, suppliers and contractors
- Coordinate meetings, team events and stakeholder engagements
- Support facilities management, local site requirements and business improvements
- Manage contractor onboarding and compliance, including documentation and scheduling
- Administer key systems such as CyberKey, ensuring accurate data and access management
LET’S HEAR ABOUT YOU
You’re an organised, proactive coordinator who enjoys working across multiple priorities and supporting operational teams to deliver results. You bring a strong attention to detail, are comfortable working with systems and processes, and know how to keep things moving.
You’ll bring:
- Experience in an administrative, coordination or office support role within a fast-paced environment
- Strong capability across Microsoft 365 tools, particularly Outlook, Excel and Word, for reporting, tracking and communication
- Experience working with purchasing, invoicing or financial systems, with the ability to manage transactions accurately
- Confident written and verbal communication skills to engage with stakeholders across teams and external partners
- Proven ability to manage competing priorities, organise workloads and meet deadlines
- Attention to detail when maintaining records, systems data and documentation
- Experience coordinating contractors, schedules or resources in an operational environment
- Familiarity with asset management, reporting processes or document control systems
- A collaborative approach with a willingness to support broader team and business initiatives
- Experience within telecommunications, engineering, broadcast or infrastructure environments will be highly regarded.
BENEFITS & CULTURE
At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.
Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive.
Why join us?
- Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
- Strong focus on development with a performance framework and LinkedIn Learning access.
- Flexible work options, gender-neutral parental leave, study and volunteer leave.
- Recognition programs for high performance and peer appreciation.
- Corporate discounts and novated leasing via SG Fleet.
- A referral program that reflects our positive culture.
BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.
#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople
Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.
