In-Demand Helpdesk support Jobs in Australia

ICT Customer Support Officer
Groupsupport Pty Ltd —Perth WA
- $75,000 - $95,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
Quick Apply
4d
Customer Service Officer
BGIS —Greater Adelaide SA
- $70,000 a year
- Part-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
6d
ICT Support Officer
Carey Baptist College —Harrisdale WA
- Full-time
- Customer service
- No degree
- Communication skills
Quick Apply
7d
Global Support I - AUS
Gaming Laboratories International —Greater Adelaide SA
- Full-time
- Writing skills
- Microsoft Office
- Bachelor's degree
ICT Support Officer
NTT —Canberra ACT
- Contract
- Azure
- Office
- Communication skills
Quick Apply
8d
Floor Coordinator - Help Desk & Rostering
SA Health —Greater Adelaide SA
- $74,095 - $78,694 a year
- Part-time
- Organisational skills
- Computer skills
- Leadership
7d
Technical Support Officer
Allambi Care —Charlestown NSW
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
Service Desk Administrator
Gateways Support Services —Geelong VIC
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance program
- Employee discount
11d
IT Support Officer
Trinity Petroleum Services —Cairns QLD
- Full-time
- Customer service
- Administrative experience
- POS
Service Desk Analyst
Mills Oakley —Greater Adelaide SA
- Full-time
- Microsoft Office
- Employee assistance program
- Referral program
Attendant - Helpdesk
Compass Group Australia —Brisbane QLD
- Full-time
- Management
- Microsoft Office
- Administrative experience
Systems Administrator
Pavan Enterprises Pty Ltd —Wollert VIC
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Information, Communications and Technology Officer
Safran —Sydney NSW
- Part-time
- Customer service
- Bachelor's degree
- Organisational skills
IT Service Desk Analyst
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Microsoft Outlook
- Management
Post Sales Support Officer (Warranty, Claims, Customer Service)
Trevor's (1977) Pty Ltd —Osborne Park WA
- $65,000 - $75,000 a year
- Urgently hiring
- CRM software
- Sales
- Microsoft Office
Quick Apply
10h
IT Service Operations Analyst
The Gold Coast Convention and Exhibition Centre —Broadbeach QLD
- Full-time
- Customer service
- Free parking
- Parental leave
Quick Apply
11d
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
People Administrator
Slater and Gordon —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Office experience
- Work from home
- Parental leave
Hardware Technician
AI Talent —Nedlands WA
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Software troubleshooting
- Organisational skills
- Communication skills
- Work from home
Quick Apply
Advanced Care Support Helpdesk Worker
Victorian Government —Melbourne VIC
- $97,429 - $109,593 a year
- Full-time
- Recruiting
- Communication skills
1d

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helpdesk support jobs near australia

ICT Customer Support Officer

Groupsupport Pty Ltd
Perth WA

Quick Apply

Job Details

Permanent | Graduate | Full-time
$75,000 - $95,000 a year
4 days ago

Qualifications

Azure
CCNP
CCNA
LAN
AWS
Analysis skills
Bachelor's degree
Systems engineering
WAN
VMWare
Diploma
Network engineering
AI
Communication skills
Time management
Help desk
Information Technology
VPN

Full Job Description

GroupSupport are a well established General IT and Managed Service Provider delivering a broad range of services to a diverse portfolio of clients. Offerings include enterprise grade ICT infrastructure, advanced network design and engineering, cybersecurity solutions, automation & AI integrations and systems management.

With several new opportunities and an ever-expanding client base, we seek the services of at least 1 experienced technician to complement its existing customer facing team.

What we’re offering

- Always interesting work across a broad range of customers

- An opportunity to expand on your skill sets and help others achieve the same

- Stable and permanent employment within a close knit team environment

- Leadership development is also available to the suitable candidate.

This role will suit an experienced ICT professional with solid communication and technical skills, who is ready to broaden and mature their abilities and skills.

Position Overview

This is primarily an engineering role involving design, deployment, optimisation and maintenance of complex network and systems infrastructure across multiple clients within a close-knit highly functional team environment.

The position requires advanced technical expertise, professional judgement, experience and responsibility for end-to-end infrastructure solutions; including troubleshooting of complex and non-routine issues.

The role also involves supporting and mentoring support and helpdesk technicians, assisting with project management, documentation and communication: working with the sales and administration teams to cost solutions.

Being part of the customer facing team, the role will include some involvement in routine tasks, end-user support, helpdesk services and administration.

Key Duties and Responsibilities
The successful applicant will be responsible for, but not limited to:

- Stable and permanent employment within a close knit team environment

- Designing, implementing, and maintaining enterprise-level network infrastructure, including LAN, WAN, VPN, SDWAN and secure remote access solutions

- Collaborating, communicating and assisting with internal team members and external parties as required.

- Configuring, managing, and optimising network and security devices such as routers, switches, firewalls, and intrusion prevention systems (both software and hardware)

- Analysing network and systems performance, implementing improvements to ensure availability, scalability, and security while maintaining uptime for client systems.

- Diagnosing and resolving complex network and systems faults across complex, multi-site, hybrid, and cloud-based environments as needed

- Designing, deploying, and supporting cloud infrastructure solutions, including Amazon Web Services (AWS), Microsoft Azure

- Implementing and maintaining cybersecurity controls in accordance with recognised industry frameworks and best practices

- Producing and maintaining detailed technical documentation, system architecture designs, and network diagrams

- Liaising with clients, vendors, and internal stakeholders regarding infrastructure projects, upgrades, and technical solutions

- Contributing to infrastructure standards, technical processes, mentoring of peers and continuous improvement initiatives

Selection Criteria – Minimum Requirements

Applicants must meet the following criteria:

- A Diploma, Batchelor’s Degree or higher qualification in a relevant course such as Information Technology, Computer Science, or overseas' equivalent.

- A minimum of one (1) years' relevant post-qualification experience performing network and systems engineering duties at a professional level

- Competent English (IELTS 6.0 and above, or equivalent)

- Demonstrated professional experience in:

o Enterprise networking, including routing, switching, and firewall technologies

o Multi-site and/or client-facing infrastructure environments

o Cloud platforms, specifically AWS and/or Microsoft Azure

o Virtualisation technologies, such as VMware, Hyper-V, or equivalent

- Strong analytical, troubleshooting, and problem-solving skills applied to complex, non-routine technical issues

- Proven ability to work independently and exercise technical judgment with minimal supervision

- Well-developed written and verbal communication skills, including the ability to produce technical documentation

- Good Time management and effective organisation skills

Desirable Experience and Qualifications

- Industry-recognised certifications (e.g. CCNA, CCNP, AWS, Microsoft Azure)

- Prior experience working within a Managed Services Provider (MSP) environment

- Experience with other platforms and languages (eg: Linux, Mac, Python, Java)

- Knowledge of troubleshooting strategies and preventative maintenance work practices

- Experience with major vendor offerings for firewall, backup, cloud and security management equipment

Employment Conditions

- Permanent, full-time position based in Perth, Western Australia

- Salary range reflects current market rates commensurate with skills and experience

- Standard business hours, with reasonable additional hours as required to meet project and operational needs

Application Process
All applications will be assessed strictly against the stated selection criteria.
Only applicants who meet the minimum requirements will be considered for the role.

When applying be sure to include a covering letter that includes an indication of your preferred future direction in the industry.

Additional Information
This position - ICT Customer Support Officer ANZSCO 313112 - has been advertised in accordance with Australian Labour Market Testing (LMT) requirements.
The employer is committed to fair, transparent, and merit-based recruitment practices.
The employer follows Australian National Employment Standards, established under the Fair Work Act 2009

The company reserves the right to appoint a candidate during the advertising period and will contact referees prior to any job offer.

Pay: $75,000.00 – $95,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in australia

ICT Customer Support Officer

Customer Service Officer

ICT Support Officer

Global Support I - AUS

ICT Support Officer

Floor Coordinator - Help Desk & Rostering

Technical Support Officer

Service Desk Administrator

IT Support Officer

Service Desk Analyst

Attendant - Helpdesk

Systems Administrator

Information, Communications and Technology Officer

IT Service Desk Analyst

Post Sales Support Officer (Warranty, Claims, Customer Service)

IT Service Operations Analyst

Service Desk Officer

People Administrator

Hardware Technician

Advanced Care Support Helpdesk Worker

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