GroupSupport are a well established General IT and Managed Service Provider delivering a broad range of services to a diverse portfolio of clients. Offerings include enterprise grade ICT infrastructure, advanced network design and engineering, cybersecurity solutions, automation & AI integrations and systems management.
With several new opportunities and an ever-expanding client base, we seek the services of at least 1 experienced technician to complement its existing customer facing team.
What we’re offering
- Always interesting work across a broad range of customers
- An opportunity to expand on your skill sets and help others achieve the same
- Stable and permanent employment within a close knit team environment
- Leadership development is also available to the suitable candidate.
This role will suit an experienced ICT professional with solid communication and technical skills, who is ready to broaden and mature their abilities and skills.
Position Overview
This is primarily an engineering role involving design, deployment, optimisation and maintenance of complex network and systems infrastructure across multiple clients within a close-knit highly functional team environment.
The position requires advanced technical expertise, professional judgement, experience and responsibility for end-to-end infrastructure solutions; including troubleshooting of complex and non-routine issues.
The role also involves supporting and mentoring support and helpdesk technicians, assisting with project management, documentation and communication: working with the sales and administration teams to cost solutions.
Being part of the customer facing team, the role will include some involvement in routine tasks, end-user support, helpdesk services and administration.
Key Duties and Responsibilities
The successful applicant will be responsible for, but not limited to:
- Stable and permanent employment within a close knit team environment
- Designing, implementing, and maintaining enterprise-level network infrastructure, including LAN, WAN, VPN, SDWAN and secure remote access solutions
- Collaborating, communicating and assisting with internal team members and external parties as required.
- Configuring, managing, and optimising network and security devices such as routers, switches, firewalls, and intrusion prevention systems (both software and hardware)
- Analysing network and systems performance, implementing improvements to ensure availability, scalability, and security while maintaining uptime for client systems.
- Diagnosing and resolving complex network and systems faults across complex, multi-site, hybrid, and cloud-based environments as needed
- Designing, deploying, and supporting cloud infrastructure solutions, including Amazon Web Services (AWS), Microsoft Azure
- Implementing and maintaining cybersecurity controls in accordance with recognised industry frameworks and best practices
- Producing and maintaining detailed technical documentation, system architecture designs, and network diagrams
- Liaising with clients, vendors, and internal stakeholders regarding infrastructure projects, upgrades, and technical solutions
- Contributing to infrastructure standards, technical processes, mentoring of peers and continuous improvement initiatives
Selection Criteria – Minimum Requirements
Applicants must meet the following criteria:
- A Diploma, Batchelor’s Degree or higher qualification in a relevant course such as Information Technology, Computer Science, or overseas' equivalent.
- A minimum of one (1) years' relevant post-qualification experience performing network and systems engineering duties at a professional level
- Competent English (IELTS 6.0 and above, or equivalent)
- Demonstrated professional experience in:
o Enterprise networking, including routing, switching, and firewall technologies
o Multi-site and/or client-facing infrastructure environments
o Cloud platforms, specifically AWS and/or Microsoft Azure
o Virtualisation technologies, such as VMware, Hyper-V, or equivalent
- Strong analytical, troubleshooting, and problem-solving skills applied to complex, non-routine technical issues
- Proven ability to work independently and exercise technical judgment with minimal supervision
- Well-developed written and verbal communication skills, including the ability to produce technical documentation
- Good Time management and effective organisation skills
Desirable Experience and Qualifications
- Industry-recognised certifications (e.g. CCNA, CCNP, AWS, Microsoft Azure)
- Prior experience working within a Managed Services Provider (MSP) environment
- Experience with other platforms and languages (eg: Linux, Mac, Python, Java)
- Knowledge of troubleshooting strategies and preventative maintenance work practices
- Experience with major vendor offerings for firewall, backup, cloud and security management equipment
Employment Conditions
- Permanent, full-time position based in Perth, Western Australia
- Salary range reflects current market rates commensurate with skills and experience
- Standard business hours, with reasonable additional hours as required to meet project and operational needs
Application Process
All applications will be assessed strictly against the stated selection criteria.
Only applicants who meet the minimum requirements will be considered for the role.
When applying be sure to include a covering letter that includes an indication of your preferred future direction in the industry.
Additional Information
This position - ICT Customer Support Officer ANZSCO 313112 - has been advertised in accordance with Australian Labour Market Testing (LMT) requirements.
The employer is committed to fair, transparent, and merit-based recruitment practices.
The employer follows Australian National Employment Standards, established under the Fair Work Act 2009
The company reserves the right to appoint a candidate during the advertising period and will contact referees prior to any job offer.
Pay: $75,000.00 – $95,000.00 per year
Work Location: In person
